I've used their electronic scales for over 10 years, and was very satisfied with the product. In fact, I purchased their automatic powder dispenser because of my satisfaction with their scales.
The combination worked quite well for over a year, then the high speed motor on the dispenser failed. No worries, they have a lifetime warranty. I call them up, go through their troubleshooting steps, box up the unit as directed, include a check for $10, and send it in.
The box was mailed 9/20, and delivered 9/22 @ 1050 CDT. I just called them to see if they will be able to have it back to me any time soon since they have had it for 18 days. They claim they didn't receive the box until 10/3 (9 days after it was delivered and signed for), and they expect to have it back to me in about 3 weeks.
These things are not that damn complicated. I imagine they can make a new one in about 15 minutes, why the hell does it take 4 WEEKS to do a simple repair???
Damn it!!! I've got a BUNCH of reloading I want to get done before 10/25, and these crank yankers are messing up MY plans...
<kicks the dirt, spits, and presents a middle finger salute towards Grand Prairie, TX.>