God, could a company get any more incompetent?
I've ordered from these idiots before. Sometimes you're compelled to do things because you're dazzled by a presentation. I mean, you look at their website and it [b]APPEARS[/b] they have all sorts of cool stuff at good prices. I'm always lured into this trap by these assholes, and I'm NEVER doing it again.
If you order from these idiots you're lucky if you get what you actually ordered. I've ordered clothing in a medium long size only to get it weeks later (note: horribly late) in extra small size or XXXL. If you order green BDU's you might get day desert pattern. Sometimes things you ordered don't show up ever and you're left trying to communicate with their customer service department of which not a single soul there speaks English.
This time I ordered some Propper BDU's and a GG&G rear sight for a M16. I wait patiently for a couple of weeks and the stuff doesn't arrive as usual. So I call them to find out the status and get handed around their phone system for 15 minutes. At this point I've talked to at least 3 people who don't speak English and we say "huh" to each other countless times. I end up in a voice mail box for their customer service department. I leave them a message asking about the status of my order. A couple of days later I get an email saying that an [b]item[/b] in my order was on back order and my order was cancelled because they're not currently filling back orders. They didn't specify which item was back ordered or why they wouldn't ship the rest of the items and refund the difference. Nope, they cancel the entire order.
So dumbass me paid using PayPal. Their email made no mention of a refund or that I should expect a refund. So I called them again.
The conversation went something like this:
ME: "I ordered several items and received email saying my order was cancelled because one of them was on back order, which item don't you have? The BDU's or the GG&G sight?"
BOTACH: "yes"
ME: "Yes what? Which one don't you have and can I get the rest of my order filled?"
BOTACH: "yes, that one."
ME: "Yes what? Do you have the BDU's?"
BOTACH: "yes we do"
ME: "So you don't have the GG&G sight?"
BOTACH: "Yes we do"
ME: "Then why wasn't my order shipped?"
BOTACH: "We not fill back orders at this time"
ME: "What is back ordered??"
BOTACH: "No BDU's."
... and it goes on.
So finally the guy tells me to send him a payment request via PayPal. I asked him if he would respond to it immediately and he said yes and hung up.
So, here I sit almost a week later and still no refund. I can't get a live person to help me at Botach and I send them PayPal reminders (email) daily now.
In short, these people are totally lost and incompetent.
I've not had a single purchase in the past go through without some screw-up, nor have any of my friends. This is the final straw.
I would avoid these moron like the plague.