I bought an autocollimator (I am a man of many hobbies, much to my wife's chagrin :) from a guy NEAR the flood zone (but not THAT near -- they were sending refugees to his city).
The Destructive Testing Team at UPS interpreted the many LARGE "Fragile" notices on the box as their cue to give it all they had. And they did.
The box looked like it'd been through the war, and, they knocked an internal part loose in the objective. They also did a lot of "minor" damage (busted switches etc) that I can easily fix for a few bucks.
The kicker is that the price was such a good deal that even if they DO make good on the insurance (always a snakefight with UPS in my experience), all that will happen is that I won't have an autocollimator. And this one a once-in-a-lifetime deal.
So, I grit my teeth and paid the guy, and we did NOT file an insurance claim. Also, he'd offered me a LARGE discount due to the damage, but I could not in good conscience accept his offer. It wasn't HIS fault that the "displaced baggage apes from hell" had decided to screw up the package.
I set it aside, and when I am no longer experienceing elevated blood pressure when I think of "What can Brown do TO you today?", I will dig in and repair the machine. I figure that even at that, I've got a good deal, but still, it really bugs me that these outfits don't give two shits for the stuff that they are PAID to accept into their care.