I've found that UPS service is almost completely dependent on local hubs and local management.
Some are absoutely awesome, and some just suck incredibly hard. When the fiancee and I lived in a shitty suburb of D.C., the UPS people fucked up things is so many different ridiculous ways that it was hard to believe anyone could be THAT incompetent. (I could go on and on with examples - one was delivering our package to some dude on a completely different street about a mile away, and another one was sending us a post card that said they couldn't deliver to our address because it didn't exist
- why they though sending a post card to a non-existient address would help still escapes me).
However, since I've been living in my current location (western suburbs of St. Louis), I've had nothing but excellent and outstanding service from UPS, and the delivery dude is awesome (and never complains at carrying crates of ammo to my front door).
... except one time that involved shipping something from australia, where the idiots held it for two weeks in customs (for no apparent reason, and without informing me or the shipper), and then sent it back and forth to Kentucky several times when they finally did decide to send it.