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Posted: 12/17/2018 12:56:03 PM EDT
[#1]
Quote HistoryQuoted:
I always try to be polite and kind to everyone at all times. One of the very few fundamentals is that life is suffering. Life is hard, something is always trying to make you sick, hurt you, take your money, to kill you. I try to make life suck a little less for everyone I meet. |
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Posted: 12/17/2018 1:01:51 PM EDT
[#2]
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Ah! two reasons. 1. She was so self absorbed, NOTHING I could say would make her see how mean she was and PROBABLY just turn her anger towards me 2. I was more concerned about the HD cashier and making him feel better. Although in hind sight, I should have walked up to her in the store and ask her "Excuse me do you work here?" https://www.ar15.com/images/smilies/icon_smile_wink.gif Quote HistoryQuoted:
Quoted:
Op why you didn't tell the lady to STFU? 1. She was so self absorbed, NOTHING I could say would make her see how mean she was and PROBABLY just turn her anger towards me 2. I was more concerned about the HD cashier and making him feel better. Although in hind sight, I should have walked up to her in the store and ask her "Excuse me do you work here?" https://www.ar15.com/images/smilies/icon_smile_wink.gif |
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Posted: 12/17/2018 1:03:52 PM EDT
[#3]
I had to go to a local restaurant to straighten out a botched catering order yesterday. My wife was going to go and "set them straight". I volunteered to go instead. I walked in and told the girl at the counter that we had a problem with the order. She wasn't terribly bright or motivated but I think she was starting to panic a bit and get all defensive. The manager started heading my way, the wife of a good friend, and asked what the problem was. I just laughed and said "You know me. I'm always "that guy..."." Immediately the whole kitchen staff jumped in and took care of their screw up, we all got a laugh or two, and I was out the door. The last words for that moderately slow girl at the counter to me before I left was "Thank you. You didn't have to be that nice.". Yes I did.
I reserve the right to be an outright asshole for the times when someone really has it coming. And I can be exceptionally effective at it. But I've sworn to only use my powers for good. Nothing grinds my gears more than someone abusing the hired help. |
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Posted: 12/17/2018 1:05:02 PM EDT
[#4]
Yeah, I've been that guy who wouldn't correct her but those days have come to an end. Sorry, I've worked retail, customer service, and tech service/support. There are times I can't speak up so if I'm not the one behind the counter register, I'm going to speak up for them (and for being a basicly decent human being).
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Posted: 12/17/2018 1:07:29 PM EDT
[#5]
I’ve been a retail manager for 15 years, I live to wreck people like that, publicly.
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Posted: 12/17/2018 1:11:53 PM EDT
[#6]
Quote HistoryQuoted:
I’ve been a retail manager for 15 years, I live to wreck people like that, publicly. |
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Posted: 12/17/2018 1:12:50 PM EDT
[#7]
It seems that the hustle of the holidays brings out the worst behavior in people.
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Posted: 12/17/2018 1:13:48 PM EDT
[#8]
You should have shut her down with a comment so Repulsive, so Shocking, so utterly Demeaning and Offensive, that she’d be left stuttering for a week.
Oh well, there’s always next time. Craft one now and practice it so you’ll have it ready at a moments notice. 
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Posted: 12/17/2018 1:17:08 PM EDT
[#9]
Quote HistoryQuoted:
El Paso, TX. Wealthy Mexicans flood the malls and stores near Christmastime. In Mexico, they are gods...and act like it. I'm #3 in a line of twelve at the Auntie M's waiting to buy my bride a hot pretzel. A Hispanic female, clothed in the finest and dripping gold pushes her way to the front of the line with her stair-step litter of grossly obese whelps in tow. She literally pushes the young girl trying to order out of the way, and begins barking orders. In border Tex-Mex mangled 'Spanish', of course. That's it. I'm not having it. My lily-white Irish butt tapped her on the shoulder, and LOUDLY informed her that the line started waaaaaay back there...and that this was Texas, where we didn't tolerate that kinda crap. When she pretended not to understand English, I switched to Castilian Spanish and repeated myself. Never saw a Mexican go that white. She scuttled back to the end of the line with her crotchfruit. A pretzel never tasted so good. 
Perfect. |
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Posted: 12/17/2018 1:21:50 PM EDT
[#10]
Restaurant guy, so I see it a lot. Yes, sometimes it’s the employees fault and sometimes it’s the guest. For some reason some people see service industry folks as less than human and treat them so. All managers have been taught to kill it with kindness to defuse the situation but we are very firm on not taking abuse of any form. Problem customers are dealt with appropriately and shown the door. Not only are you abusing my employee(s) you’re ruining everyone else’s dining/drinking time.
Out in public I love it when the one being a shithead starts looking around trying to find validation for their antics. I’ve made a few people shrink with my eye to eye fuck you look. |
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Posted: 12/17/2018 1:22:22 PM EDT
[#11]
My buddy owns a restaurant. One day the owner's son came in with a crowd to eat. The server obviously did not know who was the customer. Now granted that the son was rude and demanding so the server mouthed back and made a scene.
The next day the server was called into the office by the boss. The boss had his son apologize to the server for being an asshole. The boss also went on to tell the server that it took guts to stand up for himself. The boss explained a couple different things to the employee. 1) Life isn't fair 2) Stand up to yourself but know your place. Being a server he will encounter jack wagons. Just because it was wrong of a customer to be rude doesn't mean he gets to be rude back on the job. 3) If the server was willing to go off on the owner's son, then there is no telling who he will go off on next. Then the boss terminated his employment. |
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Posted: 12/17/2018 1:27:17 PM EDT
[#12]
Quote HistoryQuoted: So you basically stood there while this poor guy was getting berated and didn't say anything because you were afraid she might yell at you. You followed your feelings. Got it. I work in customer service so I know what its like to get berated and not able to do a thing about it .So I make it a point to say something when I see someone else who cant say a thing because they don't want to get fired. Got that? And unlike you, I have the power, being in customer service myself, I fire customers that act like asses, which you cannot do so, where does that leave you? A verbal Eunuch only to fire empty words in an internet forum. Peace! |
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Posted: 12/17/2018 1:27:58 PM EDT
[#13]
Quote HistoryQuoted:
My buddy owns a restaurant. One day the owner's son came in with a crowd to eat. The server obviously did not know who was the customer. Now granted that the son was rude and demanding so the server mouthed back and made a scene. The next day the server was called into the office by the boss. The boss had his son apologize to the server for being an asshole. The boss also went on to tell the server that it took guts to stand up for himself. The boss explained a couple different things to the employee. 1) Life isn't fair 2) Stand up to yourself but know your place. Being a server he will encounter jack wagons. Just because it was wrong of a customer to be rude doesn't mean he gets to be rude back on the job. 3) If the server was willing to go off on the owner's son, then there is no telling who he will go off on next. Then the boss terminated his employment. |
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Posted: 12/17/2018 1:28:16 PM EDT
[#14]
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Here's a classic some have probably heard before. A guy at the airline ticket counter wasn't happy about something and resorted to the "Do you know who I am." (who hasn't heard that one?) The girl attendant got on the loud speaker..."Attention passengers. We have a gentleman at the counter who doesn't know who he is. If anyone could identify him, it would be greatly appreciated."  |
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Posted: 12/17/2018 1:44:47 PM EDT
[#15]
Quote HistoryQuoted: And unlike you, I have the power . . .  Snap - I ve Got The power |
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Posted: 12/17/2018 1:45:29 PM EDT
[#16]
I did four years in retail and quickly learned to let what those customers said good or bad go in one ear and out the other.
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Posted: 12/17/2018 1:48:59 PM EDT
[#17]
Women are the worst abusers nowadays...the cunts think laws and morals only apply to men. A couple of weeks ago i had a bitch who is a customer service rep of a freight company we use totally rip apart my shipper..
First via phone then followed up with several nasty group emails..ironic considering it was the freight company who screwed up. I invited the company VP down for a chat. Unfortunately i was unable to get this human garbage fired...but she got suspended for a week no pay...so better than notjing |
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Posted: 12/17/2018 1:58:39 PM EDT
[#18]
I'm an introvert and far from a "people person." I don't think I'm above anyone and understand that most people working fast food, retail etc probably aren't living the most awesome life. It takes no extra effort to treat them with kindness and respect. If something gets screwed up or I have to wait longer than I expected chances are it wasn't directly their fault.
It's a first world problem scenario. How dare I have to wait a few more minutes for the Christmas tree I'm trying to buy at the last minute. How dare I have to wait an extra 30 seconds for my Venti, double moca, two-pump peppermint, skinny, vegan, GMO-free frappuchino. Don't you know how much more important MY time is? |
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Posted: 12/17/2018 2:05:52 PM EDT
[#19]
"Lady, you've spent more time bitching than he has ringing you up. STFU and let him finish."
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Posted: 12/17/2018 2:05:52 PM EDT
[#20]
Quote HistoryQuoted:
Feel free to post stories. Sadly I rarely get to see those people get what they deserve. Quote HistoryQuoted:
Quoted:
I’ve been a retail manager for 15 years, I live to wreck people like that, publicly. Would love to know how it's possible to wreck someone like that in our "customer is always right" society without getting "wrecked" ones self. |
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Posted: 12/17/2018 2:11:53 PM EDT
[#21]
Quote HistoryQuoted:
I always try to be polite and kind to everyone at all times. One of the very few fundamentals is that life is suffering. Life is hard, something is always trying to make you sick, hurt you, take your money, to kill you. I try to make life suck a little less for everyone I meet. |
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Posted: 12/17/2018 2:11:59 PM EDT
[#22]
I always try to treat people the way I would want to be treated if I were them.
Reason being, I actually do believe karma is real. |
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Posted: 12/17/2018 2:15:35 PM EDT
[#23]
Quote HistoryQuoted:
+1 Would love to know how it's possible to wreck someone like that in our "customer is always right" society without getting "wrecked" ones self. Quote HistoryQuoted:
Quoted:
Quoted:
I’ve been a retail manager for 15 years, I live to wreck people like that, publicly. Would love to know how it's possible to wreck someone like that in our "customer is always right" society without getting "wrecked" ones self. 
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Posted: 12/17/2018 2:16:50 PM EDT
[#24]
What really pisses me off about dealing with poophead customers is when you have a pussy for a boss, it was like you got screwed twice, once by mr or ms a. hole, and then by the boss.
Real bosses do not let customers screw with their employees, and take corrective measures to make sure it never happens again The retired GWOT army vet manager I had at a pizza chain in TX would ban customers who didn’t tip, were abusive to drivers, or just assholes. It sucked to lose money or deal with a hole, but at least you never had to deal with that hole again. My manager at the same chain in CO was the total opposite. Every customer complaint no matter how ridiculous was valid. You were losing even more money redelivering an order for nothing, and having to deal with another round of abuse from the impossible to please “customer”. That spineless mofo cost me a few profitable shifts, nothing worse than going home in the hole instead of being paid. My manager at a major outdoor retail chain was pretty lousy too, he’d let abusive customers walk all over us then blame us for not making them happy. I’m not saying managers need to do like Ace in Casino with the dude with his feet on the table, but a ban and trespass makes your business a much better place for your employees and the customers who’ll actually make you money. A customer is someone whose transactions add to your bottom line, and whose presence improves the atmosphere of your business. You lose nothing by tossing out an oxygen thief and timewaster who costs you money and brings down the morale of the establishment. |
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Posted: 12/17/2018 2:22:54 PM EDT
[#25]
I let retail and wait staff slide with a lot of shit. Because, I've been there and know what they deal with. Also I'm in IT so I still have to deal with shit people everyday, I just get paid better now...
So it takes a shit ton for me to bitch or make a scene. But you can bet it's earned if I do it. |
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Posted: 12/17/2018 2:25:47 PM EDT
[#26]
Quote HistoryQuoted:
You should have shut her down with a comment so Repulsive, so Shocking, so utterly Demeaning and Offensive, that she’d be left stuttering for a week. Oh well, there’s always next time. Craft one now and practice it so you’ll have it ready at a moments notice. "Your FDS must have quit working." |
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Posted: 12/17/2018 2:25:51 PM EDT
[#27]
Not a retail story . . but related:
I took the GMAT (the exam to get into MBA school) about 22 years go. I screwed up during one section of the exam - I was filling in my last answer on the scantron sheet just as they called TIME and realized that I was one line off somehow. Somewhere along the way I skipped one of the answers, so every answer afterwards was off. I didn't know if it was the first answer or near the end, so I didn't know how bad I screwed up. You have one chance to cancel your test, so I was hoping I could talk the two ladies proctoring the exam into letting me check my answer sheet so I could figure out what to do. They told me straight up that I was SOL and there was nothing they could do. Some gal taking the test walked up and started ripping into the proctors, yelling at them that it was illegal for them to ask for social security numbers for ID. They had actually said something like "enter your SSN or alternative ID number if you have that instead" - but this gal was dumb and being really mean. She was getting nasty and the proctors looked like kicked puppy dogs. I was pissed about my screwup and how this gal interrupted us with this BS and how she was being an insufferable bitch to someone who didn't deserve it, so I turned to her and just ripped into her - "Hey! That's not what they said and there's absolutely nothing they can do about GMAT testing procedures anyways, so there's nothing they can do for you." Her: "But it's illeg . . " Me: "There's nothing they can do for you . . nothing . . go write an angry letter to the testing service or something - but you're bitching to the wrong people . . . just go, leave, now. . . LEAVE . . NOW . . ." I then mad dogged her, pointing at the door until she turned around and left. I turned to the proctor and said "what a nutjob". The proctor had a huge smile on her face, said "Thank you!" and pulled out my test sheet and compared it to my circled answers on my questionbook. We figured out that I had just missed the 4th to last question . . so no big deal. |
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Posted: 12/17/2018 2:28:04 PM EDT
[#28]
Quote HistoryQuoted:
I always try to treat people the way I would want to be treated if I were them. Reason being, I actually do believe karma is real. |
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Posted: 12/17/2018 2:30:56 PM EDT
[#29]
Women never should’ve been allowed to vote.
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Posted: 12/17/2018 2:31:14 PM EDT
[#30]
INB4 rogueboss.
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Posted: 12/17/2018 2:34:21 PM EDT
[#31]
I have a friend who's a Home Depot store manager. I was talking to him at the store one day when we overheard a male customer cussing at a female employee. My friend walked over to the man and proceeded to tear him a new one, without cussing. The rude customer told him that he'd never shop there again. My buddy told him he wasn't welcome back in the store and didn't want his business and if he came back he'd be trespassed.
The puss slunked away and left. |
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Posted: 12/17/2018 2:34:56 PM EDT
[#32]
For the most part people behind the register will never say anything back to rude customers. They need their job. Sometimes it’s ok to step up to the plate and say something for them.
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Posted: 12/17/2018 2:35:16 PM EDT
[#33]
every ad on my computer is the present i got for my gf. fucking targetted marketing assholes. fuck christmas.
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Posted: 12/17/2018 3:41:34 PM EDT
[#34]
Quote HistoryQuoted:
Actually, truth be told if there were no children around I would have gone McUzi Rant on her ass but being that acting like an ass to another human being who was acting like an ass in the first place sets a bad example. Just as you displayed with your post. Got that? And unlike you, I have the power, being in customer service myself, I fire customers that act like asses, which you cannot do so, where does that leave you? A verbal Eunuch only to fire empty words in an internet forum. Peace! Quote HistoryQuoted:
Quoted: So you basically stood there while this poor guy was getting berated and didn't say anything because you were afraid she might yell at you. You followed your feelings. Got it. I work in customer service so I know what its like to get berated and not able to do a thing about it .So I make it a point to say something when I see someone else who cant say a thing because they don't want to get fired. Got that? And unlike you, I have the power, being in customer service myself, I fire customers that act like asses, which you cannot do so, where does that leave you? A verbal Eunuch only to fire empty words in an internet forum. Peace! How bout next time don't act like a pussy and post about it on the internet. |
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Posted: 12/17/2018 3:52:09 PM EDT
[#35]
Quote HistoryQuoted:
If you say something ridiculous enough, in private, to the customer when they tell the truth no one will believe them. Quote HistoryQuoted:
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I’ve been a retail manager for 15 years, I live to wreck people like that, publicly. Would love to know how it's possible to wreck someone like that in our "customer is always right" society without getting "wrecked" ones self. When I ran an equipment rental facility it was easier. Being a dick could cost you a cleaning fee, which could be up to $200. I mostly do it on my own time, when I’m shopping at Home Depot or the grocery store. |
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Posted: 12/17/2018 3:54:08 PM EDT
[#36]
The interaction you were witness to had nothing to do with “consumer behavior.” That woman was just a bitch. They’re everywhere
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Posted: 12/17/2018 3:59:47 PM EDT
[#37]
Quote HistoryQuoted:
One of THE BEST customer outrage revenge stories I ever heard was taught to me by a kid with Down's Syndrome His mother told me this story. Her son worked in the grocery store bagging groceries. This young man always has to bag everything just perfect. So one day as he was bagging, apparently he was taking a little bit longer than the consumer appreciated so she snapped at him "OH WOULD YOU JUST HURRY UP!!" He quickly finishes and hands her the bags while saying (I love this) "I'm sorry, I hope tomorrow is a better day for you"
The next day the woman comes in to the store asking to speak to the manager. The woman looked like she did not have a good nights sleep and asked to speak to the young man. She sees him and apologizes for the way she spoke to him yesterday and just could not sleep at all last night. The young man said "Don't worry about it. I forgot about it right after you left"  
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Posted: 12/17/2018 4:02:57 PM EDT
[#38]
Quote HistoryQuoted:
If someone is being an asshole I call them out on it. I don't care that in today's society I'm the asshole for challenging people. I'd prefer people hold doors for other people and get a thank you and people be courteous, but it almost never happens. Sounds like that bitch needed a cunt punt. The habit did get me a great job and a partnership in a business that has brought really nice financial rewards. Going toe to toe with a hardcore asshole seems to really agitate bystanders. You’ ll pay for it. .  .
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Posted: 12/17/2018 4:07:56 PM EDT
[#39]
I worked retail. Recreational and hobby sales.
The surprising amount of people are self absorbed pieces of shit. Make you appreciate the good ones that come in. One thing that I learned rather quickly was if you stand there blank faced while they vent. It will piss them off even more. If I really hate you, I would stand there blank faced until I have had enough of your shit and ask "if you are done now...." And carry on with whatever the issue is. On a very rare occasion I would give them an outside warranty or help phone number for them to call and wash my hands of their shit. I can count 2 times I told customers to find the door. Good customers or even frustrated ones that are reasonable and polite would have heaven and earth moved to help them. I miss working with good people. Fuck the miserable self absorbed pricks. |
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Posted: 12/17/2018 4:09:17 PM EDT
[#40]
Quote HistoryQuoted:
The interaction you were witness to had nothing to do with “consumer behavior.” That woman was just a bitch. They’re everywhere |
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Posted: 12/17/2018 4:12:33 PM EDT
[#41]
Quote HistoryQuoted:
The interaction you were witness to had nothing to do with “consumer behavior.” That woman was just a bitch. They’re everywhere People can be just miserable folks from life beating up on them, others just so fucking self-centered and self-important they are shitheads when things don’t go their way. Those cork suckers are the ones I detest. |
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Posted: 12/17/2018 4:13:11 PM EDT
[#42]
I can’t stand to watch people do that crap. I lit into this foreign Indian bitch at Old Navy a few weeks ago who was absolutely berating the cashier over something trivial. Cunt in THIS country we respect the people who help us, not belittle them.
Another one I love is “damn you’re not nearly pretty enough to be that much of a bitch” - sends ‘em home self conscious and pissed off haha |
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Posted: 12/17/2018 4:15:54 PM EDT
[#43]
They still have trees? Our local Lowe’s and Home Despot were out of trees and wreaths last week and had put all decorations on clearance.
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Posted: 12/17/2018 4:15:56 PM EDT
[#44]
Quote HistoryQuoted:
and your husband left you. Quote HistoryQuoted:
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Dealing with women of unusual incivility? "Gosh, I'm awfully sorry about your weight." They stood there mouths agape. Her soon to be ex husband laughed. I went back to work... Never heard another word about it. She ran that place into the ground after they divorced. |
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Posted: 12/17/2018 4:17:12 PM EDT
[#45]
Quote HistoryQuoted:
and your husband left you. Quote HistoryQuoted:
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Dealing with women of unusual incivility? "Gosh, I'm awfully sorry about your weight." CMOS 
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Posted: 12/17/2018 4:21:21 PM EDT
[#46]
Quote HistoryQuoted:
El Paso, TX. Wealthy Mexicans flood the malls and stores near Christmastime. In Mexico, they are gods...and act like it. I'm #3 in a line of twelve at the Auntie M's waiting to buy my bride a hot pretzel. A Hispanic female, clothed in the finest and dripping gold pushes her way to the front of the line with her stair-step litter of grossly obese whelps in tow. She literally pushes the young girl trying to order out of the way, and begins barking orders. In border Tex-Mex mangled 'Spanish', of course. That's it. I'm not having it. My lily-white Irish butt tapped her on the shoulder, and LOUDLY informed her that the line started waaaaaay back there...and that this was Texas, where we didn't tolerate that kinda crap. When she pretended not to understand English, I switched to Castilian Spanish and repeated myself. Never saw a Mexican go that white. She scuttled back to the end of the line with her crotchfruit. A pretzel never tasted so good. |
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Posted: 12/17/2018 4:26:14 PM EDT
[#47]
Quote HistoryQuoted:
It really takes very little effort to be courteous and kind. Sad how many people forget that. |
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Posted: 12/17/2018 4:33:43 PM EDT
[#48]
CSB for ya:
Had a 50's something bitch pissing and moaning in line at a local frilly foods store yesterday (picking stuff up for the female unit). This fuck was chewing her gum with her mouth open and bitching about how long the line was taking. I had the pleasure of being in front of her in the line so I got to hear everything (smack smack smack.... bitch bitch.... smack... bitch). She decides that it would be a good idea to solicit additional people into her misery by tapping me on the shoulder and asking how awful the line was. I turned around and proclaimed so everyone including the cashiers could hear: "It would be a lot more bearable if you'd shut your damn mouth" She didn't say another word, I didn't say another word, we all waited and checked out and left to go on our happy ways. |
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Posted: 12/17/2018 4:36:33 PM EDT
[#49]
Quote HistoryQuoted:
So you're saying people are assholes. Tell me something I didn't know.....
I generally dislike people, but I try to kill most with kindness. Life's too short to be pissed off all the time. It drives them nuts when you do not respond. |
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Posted: 12/17/2018 4:47:38 PM EDT
[#50]
Quote HistoryQuoted:
Women never should've been allowed to vote. 
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