This might have already been posted if it has sorry.
After reading this article and the affidavit I can't believe this company stayed in business as long as it has.
Ciener Fail
Basic summary is that lots of people have sent for conversions and got some pretty arrogant responses if any from this company. Lots of cashed checks and money orders and no product.
Statements like "We reserve the right to move troublesome customers to the end of the wait list" whether tongue in cheek or not seems like a bad thing to have mentioned in an affidavit with felony charges levied against you.