Fool me once, shame on you. Fool me twice, shame on me.
I ordered from them twice, and gotten screwed both times. No more newegg for me.
Order one: router and a couple of network cards for my parents. CC charged immedietly. Stuff actually backordered. Two weeks later, CC charged a SECOND time when it actually shipped. Had to call Visa and have them deal with it, the newegg people basically told me "sorry, the computer did it and we can't change it"
Order two: compact flash memory cards. Ordered three. Two arrived. Third one on backorder. Needed the card right away, not "in 3-4 weeks", so I called to cancel the order for the third card. customer service says "ok, no problem". CC never refunded for price of third card. Visa involved AGAIN.
I've heard lots of good stuff about them.........three or four years ago. Since then, I've heard less and less good and more and more bad about them.