Americans have been telling corporate America that the important things to them are low price and convenience for quite some time now. Paying more for a quality product and having to wait for it just doesn't fly now. Let's use a fast-food drive-through as an example. If you check your order, you're "wasting time" and we can't have that(!), so you drive off without doing so. You get home, back to work, etc, and of course you find that something is missing or you got the wrong order. Who really calls up, or turns around to go back and get it made right? Nobody - but they continue going there, rewarding poor service with continued patronage.
Americans want lower quality goods at a lower price, and they want them [b]now[/b] - at least that's the message we send when we continue to do business with companies that screw up our orders, nd then charge us a restocking fee on top of everything. But what do you expect when your order is taken by minimum-wage high-school dropouts with telephone headsets and no knowledge of the product they're selling or its applications?