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Posted: 12/26/2017 5:58:41 PM EDT
[#1]
Jockeyjames I sent you a PM
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Posted: 12/26/2017 6:25:42 PM EDT
[#2]
I've got a BCM bcg in my AR and it looks nothing like that. Have you posted a photo of yours, on their Industry Forum? Maybe they need to be embarrassed,publicly.
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Posted: 12/26/2017 6:48:14 PM EDT
[#3]
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Posted: 12/26/2017 7:04:04 PM EDT
[#4]
As always... Primary Arms comes through with excellent customer service! Should I wait til after the do the refund before telling them this is type of machine work BCM says is normal? Looks like I'll buy two toolcraft c158 BCG's with my money back from PA.
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Posted: 12/26/2017 7:05:34 PM EDT
[#5]
Quote HistoryQuoted:
I've got a BCM bcg in my AR and it looks nothing like that. Have you posted a photo of yours, on their Industry Forum? Maybe they need to be embarrassed,publicly. |
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Posted: 12/26/2017 7:20:54 PM EDT
[#6]
Quote HistoryQuoted:
As always... Primary Arms comes through with excellent customer service! Should I wait til after the do the refund before telling them this is type of machine work BCM says is normal? Looks like I'll buy two toolcraft c158 BCG's with my money back from PA. http://i837.photobucket.com/albums/zz291/boostedbeast/Mobile%20Uploads/Screenshot_20171226-175950.png" target="_blank">http://i837.photobucket.com/albums/zz291/boostedbeast/Mobile%20Uploads/Screenshot_20171226-175950.png Either way, good on PA. |
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Posted: 12/26/2017 7:34:54 PM EDT
[#7]
Quote HistoryQuoted:
Says they will exchange it, not return it. Either way, good on PA. |
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Posted: 12/26/2017 7:37:02 PM EDT
[#8]
Quote HistoryQuoted:
Jockeyjames I sent you a PM |
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Posted: 12/26/2017 7:46:04 PM EDT
[#9]
Quote HistoryQuoted: PA called me after that they sent me the email and said they went to their warehouse and looked at the other BCM bolt carrier groups and they had a bunch like that, and they must have gotten a bad batch. They're going to contact their buyer and get it taken care of. Definitely top notch custom service there. We'll see what happens and I'll definitely keep you up to date. I even told the guy what BCM said and he wasn't too thrilled about their response.  Gotcha.
TC will make you happy. No doubt. |
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Posted: 12/26/2017 8:33:07 PM EDT
[#10]
I like TC BCG's. They run flawless and are cheap. Nice buying from the manufacturer without a name brand markup
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Posted: 12/26/2017 9:12:48 PM EDT
[#11]
Primary Arms is an awesome company with good people and best of all you don't have to pay extra for the great customer service. I still can't say anything bad about BCM from the past but this still has me shocked - especially PA finding a bunch of them with this screw up. When BCM received these they had to of seen this screw up since it was on so many and they should have halted it right there and sent them back.
Now hopefully BCM will do something about it since PA will be contacting them about the mess up. If BCM doesn't take them back then I could see PA eating the costs and selling them as blems. Probably would be the smartest thing to do anyways just have BCM refund them X amount of dollars per BCG and sell the rest as blems with the issue known. It really does make you wonder though how good the quality is on the rest of the BCG if they allowed them to be sold like this. No way will I ever consider buying a BCM BCG, but probably wouldn't have to start with since the price is outrageous. |
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Posted: 12/26/2017 9:17:29 PM EDT
[#12]
I received an email from PA and they sent me a shipping label to send it back for an exchange. I am going to try and exchange it and hopefully I don't get another bad one. From what it sounds like PA has checked their inventory and removed the bad ones. I can not say enough about PA and their outstanding customer service.
Nice job Jockeyjames for making us aware of this. |
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Posted: 12/26/2017 9:26:10 PM EDT
[#13]
Quote HistoryQuoted:
I received an email from PA and they sent me a shipping label to send it back for an exchange. I am going to try and exchange it and hopefully I don't get another bad one. From what it sounds like PA has checked their inventory and removed the bad ones. I can not say enough about PA and their outstanding customer service. Nice job Jockeyjames for making us aware of this. If they don't have any clean BCM BCG's I'll ask them to just ship me a spikes tactical or a refund and I'll buy two TC c158 for the price of the one BCM. We'll see what happens when they get the package back. You're welcome! |
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Posted: 12/26/2017 9:28:00 PM EDT
[#14]
Wolverine I agree. I have spent thousands of dollars with Primary Arms and the customer service has always been 110%
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Posted: 12/26/2017 9:49:38 PM EDT
[#15]
Marsh (the Owner of Primary Arms) is good people.
He used to post quite a bit here when he was getting started. |
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Posted: 12/26/2017 10:09:29 PM EDT
[#16]
Ordered numerous times from PA and never had an issue yet. I've also ordered quite a bit from BCM, and can't say I will be again after the way they handled this situation. That carrier looks like a 3rd grader machined it.
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Posted: 12/26/2017 10:19:12 PM EDT
[#17]
Quote HistoryQuoted:
As always... Primary Arms comes through with excellent customer service! Should I wait til after the do the refund before telling them this is type of machine work BCM says is normal? Looks like I'll buy two toolcraft c158 BCG's with my money back from PA. http://i837.photobucket.com/albums/zz291/boostedbeast/Mobile%20Uploads/Screenshot_20171226-175950.png" target="_blank">http://i837.photobucket.com/albums/zz291/boostedbeast/Mobile%20Uploads/Screenshot_20171226-175950.png |
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Posted: 12/26/2017 10:36:28 PM EDT
[#18]
WOW! That is totally fucked up, no excuses, just bullshit.
"BCM actually assembles their BCG and test fire each one before packaging them" if that is true then they knew what was being sent out. I have 3 Toolcraft phosphate BCGs I recently bought for the whopping price of $67.99 each and they are some of the nicest looking BCGs I ever seen, ever. BCM is screwing up big time. As the saying goes, "How you do one thing is how you do everything." God only knows about the rest, I surely won't. |
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Posted: 12/26/2017 11:28:41 PM EDT
[#19]
Quote HistoryQuoted:
WOW! That is totally fucked up, no excuses, just bullshit. "BCM actually assembles their BCG and test fire each one before packaging them" if that is true then they knew what was being sent out. I have 3 Toolcraft phosphate BCGs I recently bought for the whopping price of $67.99 and they are some of the nicest looking BCGs I ever seen, ever. BCM is screwing up big time. As the saying goes, "How you do one thing is how you do everything." God only knows about the rest, I surely won't. The melonite nitride finish is really nice too and considering they're one of the major bcg manufacturers including for spikes and dpms... I'll just pay for the lower price bcg that has certificates on all its metals and does all the same QC tests... you can't go wrong. |
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Posted: 12/27/2017 12:02:32 AM EDT
[#20]
In all honesty, the machining in all of the wear areas looks fine. The bolt carriers are probably well within military specifications. I'd use them without care.
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Posted: 12/27/2017 12:04:59 AM EDT
[#21]
Quote HistoryQuoted:
In all honesty, the machining in all of the wear areas looks fine. The bolt carriers are probably well within military specifications. I'd use them without care. 
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Posted: 12/27/2017 12:16:50 AM EDT
[#22]
Quote HistoryQuoted:
At that price point, I sure as hell wouldn't. |
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Posted: 12/27/2017 4:19:12 AM EDT
[#23]
That looks like shit.
Mine from 2013ish don't look that way. I'd never pay what they're asking FWIW mine came free in my BCM upper. |
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Posted: 12/27/2017 10:52:25 AM EDT
[#24]
The more I look at that BCG the more I shake my head. I have several AR's - I looked at each of the BCG's last night and not one looks even close to that.
It looks like there is a gouge next to the hole for the firing pin retaining pin. 
Keep us updated on resolution. |
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Posted: 12/27/2017 1:17:21 PM EDT
[#25]
It went out in the mail today with a return authorization and prepaid postage from Primary Arms. We'll see what happens next.
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Posted: 12/27/2017 4:32:03 PM EDT
[#26]
My DSG Arms and Toolcraft BCGs look amazing.
Also they cost alot less than a BCM and have a superior finish. What's up with that 
It's like paying for a super model as an escort, but the agency sends you a meth head. You complain about it and they tell to you to pound sand and it wouldn't effect function. 
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Posted: 12/27/2017 5:15:35 PM EDT
[#27]
Quote HistoryQuoted:
It went out in the mail today with a return authorization and prepaid postage from Primary Arms. We'll see what happens next. You may never know what the response to Primary Arms is from BCM. Good for you but not so good for future potential BCM carrier purchasers. |
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Posted: 12/27/2017 9:03:38 PM EDT
[#28]
Quote HistoryQuoted: Unfortunately, I think you will have the issue resolved by PRIMARY ARMS! You may never know what the response to Primary Arms is from BCM. Good for you but not so good for future potential BCM carrier purchasers. |
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Posted: 12/27/2017 10:20:48 PM EDT
[#29]
Quote HistoryQuoted:
WOW! That is totally fucked up, no excuses, just bullshit. "BCM actually assembles their BCG and test fire each one before packaging them" if that is true then they knew what was being sent out. I have 3 Toolcraft phosphate BCGs I recently bought for the whopping price of $67.99 and they are some of the nicest looking BCGs I ever seen, ever. BCM is screwing up big time. As the saying goes, "How you do one thing is how you do everything." God only knows about the rest, I surely won't. On the other hand, Toolcraft is a company that does things right. And you don’t pay a buttload to get the fancy pants laser logo that doesn’t do anything for you. |
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Posted: 12/28/2017 7:43:27 PM EDT
[#30]
This makes me want to go buy another Toolcraft BCG.
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Posted: 12/29/2017 3:56:58 PM EDT
[#31]
Just an update. The returned bolt will arrive this Saturday at Primary Arms. Hopefully they'll contact me early in the week or around weds or Thurs. I'll keep you updated with the outcome. I'm also going to push on the issue of the response they get from BCM.
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Posted: 12/30/2017 11:02:26 AM EDT
[#32]
Keep us updated on what happens.
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Posted: 1/3/2018 9:42:00 PM EDT
[#33]
Ok, so I heard from Primary Arms today. I asked if they had any nicely machined BCM bolt carrier groups, and if not, for them to go ahead and just exchange it for a Spikes bcg and other things equalling the total of the BCM bcg. This is there response. Excellent customer service as always! They offered an exchange when they got them, a store credit, or a refund. If you notice on their website, they pulled Bravo Company bolt carrier groups from the website.
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Posted: 1/3/2018 9:56:41 PM EDT
[#34]
Hopefully I'll get a response from Primary Arms about BCM.
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Posted: 1/3/2018 10:12:11 PM EDT
[#35]
As I figured, OUTSTANDING customer service from Primary Arms!
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Posted: 1/3/2018 11:14:35 PM EDT
[#36]
Primary Arms is awesome.
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Posted: 1/3/2018 11:44:11 PM EDT
[#37]
 PA.
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Posted: 1/4/2018 9:40:22 AM EDT
[#38]
Quote HistoryQuoted:
Unfortunately BCM actually assembles their BCG and test fire each one before packaging them. From what I have heard, they source each part from different manufacturers and then assemble in house before firing each unit. They must've gotten a better deal to make more money having someone else machine their carriers. I emailed BCM and their response was... "those are normal tooling marks" http://i837.photobucket.com/albums/zz291/boostedbeast/Mobile%20Uploads/Screenshot_20171226-135515.png" target="_blank">http://i837.photobucket.com/albums/zz291/boostedbeast/Mobile%20Uploads/Screenshot_20171226-135515.png |
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Posted: 1/4/2018 5:07:08 PM EDT
[#39]
This was Primary Arms response to my request about the response from BCM.
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Posted: 1/4/2018 6:11:09 PM EDT
[#40]
Even more great customer care from Primary Arms. In for what BCM has to say - if and when...
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Posted: 1/4/2018 7:31:30 PM EDT
[#41]
Quote HistoryQuoted:
Even more great customer care from Primary Arms. In for what BCM has to say - if and when... |
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Posted: 1/4/2018 7:57:04 PM EDT
[#42]
Not the BCM I remember in the early days.
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Posted: 1/4/2018 8:09:56 PM EDT
[#43]
Sad to see BCM going this way.
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Posted: 1/6/2018 9:55:29 PM EDT
[#44]
Quote HistoryQuoted:
Sad to see BCM going this way. |
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Posted: 1/6/2018 10:46:42 PM EDT
[#45]
Quote HistoryQuoted:
Not the BCM I remember in the early days. |
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Posted: 1/7/2018 8:26:34 PM EDT
[#46]
Primary Arms is awesome. They will talk with anyone to work out any problems.
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Posted: 1/9/2018 3:33:24 AM EDT
[#47]
BCM's response and handling of this is pretty embarrassing. I'm really interested to see their response to PA pulling all their inventory on hand. I'm thinking a commercial customer complaining may not get the same, "go pound sand" response the OP had recieved.
In a more general sense, I've never bought into the whole mantra that BCM is head and shoulders above the majority of other AR manufacturers. If anything, they seem overpriced. While the tool marks are largely cosmetic, this is not the only problem that's plagued their BCGs in recent times. Within the past 12 months, there have been a quite a few reports of extraction/ejection issues. IIRC, all problems were traced back to their extractor springs. What was really funny was the fanboys telling guys experiencing issues to replace the problem springs with BCM springs .BCMs handling of the issues, however, wasn't so funny. Basically the same disinterested and condescending response the OP was subject to. Beyond that, BCM wasn't even taking care of the shipping costs (for those that were actually successful in convincing BCM to accept the return/inspection/repair). This is not a good climate for gun makers to handle CS so poorly. For some reason, BCM just doesn't understand or seem to care about this reality. Perhaps their marketing budget is eating into their CS and QC funds? I can't imagine how much they must be paying all of those professional gunfighters. On a related note, this would have been a much more entertaining thread if posted on TOS . An epic, but short lived, dumpster fire. Complete with a cornucopia of self-righteous bootlicking, account warnings, timeouts and bans. A thread lock would be inevitable. Or, would more likely be disappeared altogether.
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Posted: 1/9/2018 12:09:05 PM EDT
[#48]
Looks like BCM might be buying from Colt.
But at least it's tier #1.
Also looks like BCM is hiring some of Colts Laid off Customer service reps. |
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Posted: 1/14/2018 12:41:00 AM EDT
[#49]
Wow. BC blew the initial response, then doubled-down on a losing hand. Really, really dumb.
A quality manufacturer's stuff ought to be made to function at first rate quality, but also appear to be first rate quality. When you see sloppy machining like that, you wonder where else they cut corners. I'm sure the guys at Primary Arms had a WTF moment when they saw the picture of that machining. Primary Arms is a first rate company with great quality products backed by first rate customer service. If BCM won't stand behind their product, PA will make it good for the customer, then take it up with the dolts that run BCM. |
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Posted: 1/14/2018 6:20:46 PM EDT
[#50]
Just read through all this........and I'd have to agree with the comments on Toolcraft......I have been doing business with them for 15 years.......on a couple of occasions I have strayed from them and regretted it......their quality is both consistent and top shelf.......and their staff is phenomenal. If you need a BCG, get tool craft and support one of the best companies in the Industry
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