I’m not one to unnecessarily bash someone’s business, but if you have an unusually bad experience, then I think it should be shared with others. If enough people share bad experiences, it paints a clear picture of which businesses to avoid. I had such an experience with D & R Arms located in Portsmouth, VA. I was looking for a small, personal defense weapon which I could easily carry in my pocket. The owner of D & R Arms showed me the Keltec .380 P-3AT, which he himself carried in his pocket. He said that it was the smallest handgun Keltec made. WRONG, as I found out later, the P-32 is shorter, not as tall and weighs 1.7 oz less. He didn’t have the P-32 in stock at the time, but assured me the P-3AT was the smallest Keltec made. The price was $299 for the P-3AT, and, I should have done more research first, but I liked the gun and bought it on the spot. Two days later I went to A & P Arms shooting range in Virginia Beach. Great Dealer! They had the P-3AT for $249, fifty dollars cheaper than D & R, and it included free use of the shooting range, a $50 value. OK, so I should have done more research, but I just had to go back and tell D & R that, first of all the P-3AT is not the smallest Keltec and secondly of the big price difference. The gun has not been fired, so I thought that maybe I could exchange it for the P-32, or maybe he would at least apologize and give me some free ammo. Not a chance. He disputed my claims that the P-32 was smaller than the .380, (check out their specs on their web site), pointed to the “no returns sign” on the wall, turned his back to me and sat down at his computer and tried to ignore me. I informed him that I would not be a return customer, even though I live in the neighborhood, and he said “Fine, get out of my store and don’t come back”. I won’t, and I hope you don’t either. D & R is much more expensive, considerably less knowledgeable about his products and very arrogant. Drive a little farther down the road to A & P Arms.