they are good people, exscript from email:
Sir,
Please accept our apologies, as you know we had a mishap with our shipments. Your order that we thought was switched with someone elses order was actually combined and sent to that same customer. To make a long story short, we got your order back in the mail friday afternoon and we are resending it to you first thing in the morning along with a certificate for a free blank for a future build for you as our way of thanking you for your patience with us.
CM (Coldsteel)