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Posted: 8/9/2022 2:18:29 AM EDT
[#1]
I would send it back. That missing connection can cause problems under use; recoil, training, etc...I own 3 403R and have not turned them off or changed a battery yet.
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Posted: 8/9/2022 8:20:47 AM EDT
[#2]
The 403R is my go-to budget red dot. I prefer the rheostat over push buttons, and I hate the battery trays that sit underneath the red dot with the tiny screws that get stripped or lost.
Personally, I would send it back and get a replacement. |
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Posted: 8/9/2022 8:41:12 AM EDT
[#3]
Good luck with warranty work from them. After receiving your optic, 20 business days until they'll talk to you. No exceptions. I have two 510s and a 507 but won't be buying anything Holosun again.
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Posted: 8/9/2022 9:37:31 AM EDT
[#4]
I would go through the retailer you bought it from if it was broken when you received it. Going through Holosun for warranty work would be my last resort. Hopefully you bought from a reputable retailer with good customer service and a return policy.
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Posted: 8/9/2022 11:14:16 AM EDT
[#5]
Quote HistoryQuoted: Good luck with warranty work from them. After receiving your optic, 20 business days until they'll talk to you. No exceptions. I have two 510s and a 507 but won't be buying anything Holosun again. Crazy, I had a vortex and holosun go down at about the same time. The Holosun warranty was resolved faster than Vortex. 
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Posted: 8/9/2022 2:52:17 PM EDT
[#6]
Quote HistoryQuoted: I would go through the retailer you bought it from if it was broken when you received it. Going through Holosun for warranty work would be my last resort. Hopefully you bought from a reputable retailer with good customer service and a return policy. Got it from AIM, I spose I can shoot them an email about it. |
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Posted: 8/9/2022 3:55:07 PM EDT
[#7]
Quote HistoryQuoted: Got it from AIM, I spose I can shoot them an email about it. AIM is good people, they'll take care of you. |
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Posted: 8/9/2022 3:58:18 PM EDT
[#8]
Quote HistoryQuoted: AIM is good people, they'll take care of you. As expected... I can RMA it with Holosun myself or return it to AIM for a refund. Fun fact, Holosun's online RMA request is an 8 page google form. Neat. |
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Posted: 8/9/2022 4:17:08 PM EDT
[#9]
Welp, already received an RMA number and shipping label from Holosun.
everythingwentbetterthanexpected.meme.jpg |
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Posted: 8/9/2022 5:50:59 PM EDT
[#10]
Quote HistoryQuoted: Welp, already received an RMA number and shipping label from Holosun. everythingwentbetterthanexpected.meme.jpg They're very quick with sending the RMA number and label. Keep all your correspondence and keep in mind, it's impossible to discuss anything about your return until they have it in hand for 20 business days. The robot guy that answers the phone will be more than happy to remind you of the 20 business day clause. I'm pretty sure that's the only thing he's allowed to say. |
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