Anybody else had problems getting orders from Fulton Armory? Any history of poor service with this company?
On 7/10 I ordered a complete upper, light mount, handguard rail, and vertical grip. I talked to “Clint” about my upper configuration, and he assured me it was in stock. I specifically had “Andrea” (who was taking the order) make sure all parts were in stock so there’d be no shipping delays waiting for backordered stuff. She assured me all was in stock, and it should go out the next day.
I even arranged my days off to be here the last 3 days so the order wouldn’t get shipped back because no one was here to sign for it.
Today, 7/16, I called to find out that it hasn’t been shipped yet! When I asked why, the girl just said, “I don’t know. I’ll pass it on.” I haven’t heard anything from them as of close of business today.
I hadn’t read much about FA on this site, they seem the least mentioned of the major suppliers, but their products looked and sounded good.
FA hasn’t charged my credit card yet, I’m wondering if I’d be better off dumping my order with FA and going with another supplier?
UPDATE: 7/17/03
I canceled my order with them this morning. Andrea could't find my order when I called today, and had no explanation as to why it hadn't been completed and shipped. The only thing she could say was, "Well, they've been busy back there." When I reminded her that we'd been over each item to make sure it was in stock so there would be no delay, she had no explanation as to why the order hadn't been shipped or completed. She said she could "try" and get it out early next week. I just canceled it altogether. With customer service like that, I'd not have much confidence in the product, or service after sale.
I'll probably try M&A or JT next.