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Posted: 2/7/2006 11:42:52 AM EDT
[#1]
did he contact you before returning the item?
was the description clear that it might not fit non-colt uppers/bbls.? |
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Posted: 2/7/2006 11:43:49 AM EDT
[#2]
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Posted: 2/7/2006 11:44:42 AM EDT
[#3]
It's used, now. I'll give you $50 for it!
Probably not funny in your shoes right now, huh? Sorry to hear that. |
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Posted: 2/7/2006 11:45:00 AM EDT
[#4]
So you have a Like New, not in box KAC M4 RAS?
How much shipped??  Edit - I'm halfway serious, if the price is right, you might have problem solved. IM me if you don't want to list price. |
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Posted: 2/7/2006 11:45:48 AM EDT
[#5]
his clone optic mount probably wouldn't fit the rails either...
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Posted: 2/7/2006 11:47:02 AM EDT
[#6]
I'ld ship it back to him. I know you always have great customer service and have always taken care of me but that just isn't right to do to you. |
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Posted: 2/7/2006 11:48:57 AM EDT
[#7]
Well you first turn the caps lock off.......
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Posted: 2/7/2006 11:49:53 AM EDT
[#8]
yeah send it back.
or let me know how much its going for "open box sale". 
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Posted: 2/7/2006 11:50:57 AM EDT
[#9]
Do you have a "restocking fee" or some language on your site or invoices that requires the buyer to contact you first, return in saleable conditon, etc....?
That might cover you in the future? |
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Posted: 2/7/2006 11:50:58 AM EDT
[#10]
 get the newb
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Posted: 2/7/2006 11:56:07 AM EDT
[#11]
Wes, If the guy wants a refund and you're inclined to give one, subtract a restocking fee and do not refund shipping. Most retail places won't even GIVE a refund unless you return the original packaging, and those that do usually charge a 15% or so restock fee.
You've been here a year and don't know about Wes and CapsLock?  |
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Posted: 2/7/2006 11:56:16 AM EDT
[#12]
Attempted installation voids your ability to do returns. However, I'd take it back and refund 85% of the new cost. Used gear is not returnable, period. That doesn't need to be stated. |
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Posted: 2/7/2006 11:57:34 AM EDT
[#13]
The customer returning it without the box would piss me off.
 I think it would be fair to give them a refund minus original shipping and the loss you would take when selling it as an out of box unit. I would also think that depending on the situation you could refuse a refund since you are not getting the product back in the same condition as you sent it out(NIB). |
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Posted: 2/7/2006 11:59:11 AM EDT
[#14]
+1 for charging restocking fee, damaged/handled goods, missing package and no shipping.
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Posted: 2/7/2006 12:00:36 PM EDT
[#15]
What a cockholster.
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Posted: 2/7/2006 12:02:25 PM EDT
[#16]
HOW LONG DID HE WAIT BEFORE HE SENT IT BACK?
i HAD SOMEONE EMAIL ME A FEW WEEKS AFTER I HAD SHIPPED THEM A RIFLE TO TELL ME THERE WAS A CRACK IN THE STOCK (WHICH WAS DEAD MINT WHEN I SHIPPED IT). IF THERE IS A PROBLEM IT SHOULD BE ADDRESSED BY THE BUYER IMEDIATELY IMO.
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Posted: 2/7/2006 12:04:00 PM EDT
[#17]
HE'S A ONE TIME CUSTOMER (OBVIOUSLY) AND YOUR REP HERE IS SOLID. I'D GIVE HIM A REFUND LESS SHIPPING CHARGES UNLESS HE PRODUCES THE ORIGINAL BOX. UNFORTUNATELY YOU'LL HAVE TO RESELL THE RAS AT A DISCOUNTED PRICE. IF YOU WANTED TO REALLY STICK IT TO HIM, REFUND JUST ENOUGH TO ADEQUATELY COVER YOUR DISCOUNTED PRICE WHEN YOU DO RESELL IT.
THERE'S ALWAYS ONE SWIMMER WHO LEAVES A TURD IN YOUR POOL. |
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Posted: 2/7/2006 12:04:54 PM EDT
[#18]
Now wait for him to dispute the CC charge and stick you with the chargeback fee too.
I bet this guy has felt glued to his brass deflector to prevent marks. |
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Posted: 2/7/2006 12:11:25 PM EDT
[#19]
Original packaging is required for a full refund, and items must be in sellable (is that a word?) condition. Without the packaging, you are unable to sell it at market price. Ask that they return it so you may refund him the full amount for the item. If they are unable to locate the rest of the material, you will have to credit their card at a lower rate.
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Posted: 2/7/2006 12:13:56 PM EDT
[#20]
I would inform the customer that the item is not in its original condition and belongs to him. However, you are willing to try and sell it for him if he likes. IMHO you would then be doing more than expected, since it would require your time to make the sale of this now used item without commission.
Unfortunately, I expect that you will never hear from him again and he has already asked his CC to refund payment. |
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Posted: 2/7/2006 12:15:18 PM EDT
[#21]
What a moron,when you have a part that does not fit you have to buy a gun that it will fit on.
And as for waht bigbore said, i would look out for that CC chargeback.
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Posted: 2/7/2006 12:25:24 PM EDT
[#22]
TAGGED FOR OUTCOME!
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Posted: 2/7/2006 12:26:35 PM EDT
[#23]
NO, HE DID NOT CONTACT ME PRIOR TO RETURNING THE M4 RAS.
NO, I DID NOT TELL HIM WHAT IT WOULD OR WOULD NOT FIT, NOR DID I TELL HIM THE FOUR RULES OF FIREARMS SAFETY. HERE'S HIS REPONSE WHEN I INFERRED A FULL REFUND WAS NOT APPROPRIATE WITHOUT THE ORIGINAL BOX: "Any "adjustment" other than a full refund will be fraudulent and considered theft." "Be aware that I have already contacted my credit card company." "It is obvious in your attitude that you do not understand the concept of a good business-consumer relationship. As you you can guess I do not intend to order anything from you in the future. Also, as a Law Enforcement Officer, any referral of your company to my fellow officers will now reflect negatively. No matter the outcome of this dispute you have lost more than the value a "new" KAC RAS." MY RESPONSE: XXX, YOU'VE GOTTEN YOUR REFUND FOR THE PRICE OF YOUR KAC M4 RAS. I DID NOT REFUND YOUR SHIPPING CHARGES, HOWEVER, NOR DO I INTEND TO DO SO. CUSTOMER SERVICE: I FEEL M.S.T.N.'S REPUTATION IS WELL GROUNDED IN THAT REGARD. WHAT YOU DO NOT UNDERSTAND IS HOW TO TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS. I AM QUITE CONFIDENT THAT MSTN'S REPUTATION WILL REMAIN INTACT WITH REAL PROFESSIONALS DESPITE YOUR RANTING. NEXT TIME, I SUGGEST YOU DETERMINE WHAT WILL WORK WITH WHAT BEFORE YOU ORDER. FAILING THAT, AT LEAST KEEP THE ORIGINAL BOXES, CONTAINERS, ETC., SO THAT YOUR INEPTITUDE DOES NOT PUNISH THOSE WHO HAVE TO THEN RESELL WHAT YOU SCREWED UP. I WOULD CONSIDER IT A FAVOR IF YOU SPENT YOUR HARD-EARNED FUNDS ELSEWHERE. WES GRANT M.S.T.N. |
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Posted: 2/7/2006 12:27:01 PM EDT
[#24]
I was fixing to say the same thing..... Would suck but its a fact you know its bound to happen..... I woud never return something without contacting the dealer either. Sounds like a real idiot, especially for not returning the original packaging too. |
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Posted: 2/7/2006 12:27:17 PM EDT
[#25]
WELCOME TO ARFCOM.[WES] WHAT IS THIS LOWER CASE YOU SPEAK OF? [/WES]
FIRST, I'D SEE IF YOU CAN RETURN THE BOX. SECOND, I'D REFUND LESS A RE-STOCKING FEE, LIKE SHIVAN SAID. THAT WAY, YOU'RE GIVING HIM A REFUND (NOT "SCREWING HIM") BUT PROTECTING YOURSELF AS WELL. I WOULD HOPE THAT BY SELLING A BOXLESS BUT LIKE-NEW RETURN YOUR CAN COVER YOUR COSTS. ...ah, there's the Caps Lock.  |
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Posted: 2/7/2006 12:28:37 PM EDT
[#26]
Wes, you know you're screwed and the customer is always right. Refund him, resell the item, eat the loss and be happy your well deserved reputation has not been besmirched, even if unjustified.
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Posted: 2/7/2006 12:32:35 PM EDT
[#27]
You can resell the RAS.
Refund his payment in full and wash your hands of him. Is the time and frustration worth whatever you lose profit-wise? Sometimes the most profitable course of action is to accept a loss and walk away instead of sinking MORE time into it. Oh, and add the guy to your **** list. He calls to order again: "I'm sorry, I don't have that in stock. No, I won't take backorders. Have a nice day." |
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Posted: 2/7/2006 12:32:50 PM EDT
[#28]
Tell him that his coments are just noise from behind the cage.
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Posted: 2/7/2006 12:33:38 PM EDT
[#29]
Sorry, I've never encountered MSTN here before. Doesn't mean I'm a n00b
 Sorry.He didn't even contact you and then he demands a full refund? I'd send it back to him... |
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Posted: 2/7/2006 12:34:28 PM EDT
[#30]
f'en asshat!
is he a member here? i say good riddance and if c4igrant hadnt taken all my money i would have bought it off of you 
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Posted: 2/7/2006 12:37:28 PM EDT
[#31]
NICELY DONE WES...
YOU SHOULD PROBABLY UPDATE YOUR 'RE: RETURNS' POLICY ON THE WEBSITE TO COVER YOUR SIX THE NEXT TIME SOME DUB ORDERS A PRODUCT. WHAT'S FUNNY IS THAT SOMEONE WHO DOESN'T CONFIRM THEIR BARREL WILL ACCEPT A RAS, PROBABLY HAS NO BUSINESS WITH A RAILED HANDGUARD IN THE FIRST PLACE. YOU SHOULD HAVE RECOMMENDED FIRST SAMCO. |
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Posted: 2/7/2006 12:38:30 PM EDT
[#32]
I'll just state this plain and simple:
I trust Wes enough that I'd still pay full price for this KAC M4 RAS if I was looking to buy one. |
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Posted: 2/7/2006 12:38:43 PM EDT
[#33]
Hell, I would have said taht I never got it.
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Posted: 2/7/2006 12:40:50 PM EDT
[#34]
Handled that well. And no matter what he says, he'd be dragging your name through the mud with his co-workers even if you DID give him a full refund. And bragging about how he put the screws to you and made you give him the refund. Don't give him another red cent.
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Posted: 2/7/2006 12:47:34 PM EDT
[#36]
When I need something from Wes I send him a list of stuff, a CC# and an address. I don't even bother to check his math. 
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Posted: 2/7/2006 12:48:09 PM EDT
[#37]
You don't have a sales or return policy posted on the website. Idiot proofing is an never ending task. I would suggest you add one.
Since this 1. Return it to him and tell him TS, you own it. (TS = Tough Situation) 2. Same as 1 except not until he provides a pre-paid shipping label or you charge for return shipping 3. Go through the drill of attempting to get the original KAC box and upon receipt refund his money minus a stocking fee for not contacting you before returning it. 4. Same as 2, add an additional processing/handling fee due to the failure to notify you prior to return. Despite your lack of posted policy it is common knowledge/policy that you notify a vendor prior to returning an item. And that you may get charged for returning a non-defective item. Especially when your stupid and don't return the original packaging. I vote for 2. I can't see his credit card company letting a charge back fly on this one. Especially when the difference is him being unhappy or you declining to accept their card anymore. |
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Posted: 2/7/2006 12:50:03 PM EDT
[#38]
Wes,
Take your handguard put some scratches on it, scratch the name"Sgt Jones" on top and sell it on Ebay as a battle used m-4 handguard,, should fetch about $800.00... In all honesty you did the right thing, not worth the hassle to fight over it with him. I would however, as stated above review your return policy and revamp it. You can always make slight exceptions to it later per individual and make that one time customer feel special that you broke the rules on the return just for him... John |
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Posted: 2/7/2006 12:51:46 PM EDT
[#39]
I say post his name so we all can ridicule his ass.
As for him being LE.......I would certainly not want him to serve nor protect me and mine. Obviously he is not conscience of the gear he uses. He is proabably the dispatcher......dis patch goes here, dis patche goes there............... |
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Posted: 2/7/2006 12:54:27 PM EDT
[#40]
Time for an "Industry 'do not sell to'/blacklist"?
From the guy's email, he is very full of himself, and has doubtless screwed other vendors as well. |
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Posted: 2/7/2006 12:54:47 PM EDT
[#41]
I HATE TO SAY IT, BUT THATS THE COST OF DOING BUSINESS.
SOME MAROON WILL ALWAYS DEMAND TO COST YOU MONEY BECAUSE THEIR STUPIDITY IS BOUNDLESS. I THINK THE WORST PART IS KNOWING THIS MAROON IS AN ALLEGED LEO, THE BEST PART IS KNOWING YOU ARE THE GUY WE ALREADY KNEW YOU WERE.  PLEASE MAKE SURE YOU FORWARD MR SUPERCOP DUMBASS THIS LINK. |
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Posted: 2/7/2006 12:55:13 PM EDT
[#42]
Since he is Law Enforcement write a letter to his Chief of Police or Sheriff or whomever the head guy is and tell him your story. He brought it up, you didn't. In some places, if he was trying to intimidate you, is against the law. Best case it is a poor reflection of that department.
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Posted: 2/7/2006 12:59:17 PM EDT
[#43]
THE KAC WON'T FIT AIRSOFT? PROBABLY NEED TO ADD THAT DISCLAIMER WES
SEE YOU IN VEGAS... |
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Posted: 2/7/2006 1:05:05 PM EDT
[#44]
Do you have a stated return policy?
If so, it is easy- stick to that If not, and its a professional courtesy thing Charge him for shipping and restocking fees like 99% of all other dealers I recall him asking how or if the KAC would fit a RRA I do not blame the buyer for the mix up......shit does happen.....but the return biz is on him and he should expect to share the loss (of value) IMHO, of course. edit: I bother myself sometimes  |
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Posted: 2/7/2006 1:07:03 PM EDT
[#45]
OH HELL NO!!!!
Throwing the cop card should get his chief copied on this deal. That's clearly intimidation under color of authority on his part. Or better yet post his name and department here. We'll take it from there! 
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Posted: 2/7/2006 1:08:08 PM EDT
[#46]
That ain't NEVER gonna Happen. Tt is just his style, more or less is accepted here now. |
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Posted: 2/7/2006 1:12:38 PM EDT
[#47]
Ok you people, the first all caps response was funny, now it's just annoying
I'll take all caps from Wes, but y'all yokels, turn the caps lock off I say we vote our confidence in MSTN and Wes with our wallet. I'd buy the M4 RAS from you Wes, but I already have more uppers than I can use. How about a Colt piston driven monolithic upper? If you can get yer hands on one later, I'll pay you now and wait for it
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Posted: 2/7/2006 1:16:55 PM EDT
[#48]
+1 Also be funny to find out if he wasn't a LEO and bust him for it. |
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Posted: 2/7/2006 1:17:25 PM EDT
[#49]
MSTN handled the problem just fine.............. no the customer is not always right. Before he takes food off my table, I asked to be treated fairly at the very least. Not returning original boxes with a product you expect a full refund on is rediculous.
I would suggest that MSTN change its return or refund policy to state " No refunds or returns without prior Authorization" No Exceptions ! This way the company can keep a handle on returned items and catch shipping problems early. Takes no time to give a customer an RA number & record the item and reason for return. It would be at this point that the customer can be again reminded that ALL original boxes & paperwork must accompany the returned item for full refund. Re-stocking fees will apply if the item is returned in a condition where it can not be sold as LNIB to the next customer. Most people are fair and have common sense.........but some do not, and it is those people you have to make up "Rules of Engagement " JF. |
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Posted: 2/7/2006 1:21:33 PM EDT
[#50]
That's ballsy stuff coming from a guy who sent the RAS back without its box. This issue is worthy of a -1 thread, from you, in the EE. (Or at least a "neutral" thread.) 
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