In a matter of 5 days, I broke an Eotech mounting thumb screw, and also lost a screw, nut and rubber bushing out of a BladeTech holster.
I called both companies on June 23. Both offered to send out replacement parts for free. The Eotech part arrived 3 days later.
I have since called 2 more times to blade tech and sent an email w/no luck. Here is the full blade tech story:
I originally emailed BT and was told to call for better results. I called on 6/23 and they (a male, unknown name?) offered to send the parts out to me, free of charge. After 2 weeks, I called again and got "Tara". She told me there was no record of my order but that they were at least 2 weeks behind in "Inputting orders" and to call back in 2 days (are they taking orders on paper?). I called back 3 days later and got her voice mail and left a message. Another 4 business days have gone by w/no c/b or products.
2 emails, 3 calls and 3+ weeks and counting.... I have no problem paying the $2-10 for the small parts but at this point, I wouldnt put much faith into receiving this order either.
Anyone know of a better way of contacting someone else at BT or a gun website where a Blade Tech rep posts?? I guess my next step is to try the local hardward store for "near matches".
I guess I just a little peeved that this experience is far different than any other one I've had w/them in the past. I'm hoping that this isnt now the norm as I've been a BT fan for a while and was glad to see someone strong enough in his beliefs to add the "fish" to his products....
scottMO