I am a Botac apologist. I have ordered from them DOZENS of times, and the only time that I have had any issues, Botac was actually proactive in that they called ME (without me initiating contact) to inform me that the item was going to be a few days before it would ship. Sure enough, 3 days later, it shipped and I was notified via email.
However, I recently placed two $100+ orders with them for Blackhawk SERPA stuff and a few other 5.11 things. I ordered ~ 4 weeks ago and so far nothing. Every time I call and get put into the support hold queue, someone actually picks up the phone and immediately hangs it up! WTF!? I tried over 3 days and they STILL do that! Never had this problem before. Is that how they handle being "busy"? I called the military order # to ask about this and she gave me direct extensions for support. I left a message on one to find out order status and got emails on my orders the day after. The email gave the status of "some items were not shipped" and had the tracking button that went to nothing. This was a few days ago. It still goes to "nothing". I call back on the support line and dial the extensions. It now says that the mailbox is full, so I can't leave a message. This is frustrating. I need the items for a 4-day handgun class I planned in March. Ugh.
Today, I saw that of the $250 in orders, my CC was charged for $105, so I assume that means that some of the stuff went out.