As many of you know, I advertise products on this board. A member contacted me about one of them recently, and asked for a discount due to active duty military status. I agreed to eat the usual 3% credit card processing fee, and pay for shipping.
After receipt, he claimed it looked used. I offered to send him another unit immediately, on his promise to send the first one back. He then said it didn't fit his Bushmaster, and said he was sending the part back. Having installed this item on a number of Bushys, I asked him to send the upper, so that I could install it, or find out why it wouldn't go on.
He then replied that he had installed it, but it didn't fit securely, and he didn't want it. Without my consent, he has shipped the unit back.
A number of other AR15.com members have purchased the same product from me and other dealers. As far as I know, no one else has had any problem with it.
My question is, what should I refund to him?
All of it?
All less shipping and credit card fee, which I pay regardless?
Some other amount?
Nothing? (just kidding, not an option)
What do you think?