User Panel
User Panel
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Posted: 7/10/2002 9:53:23 PM EDT
[#1]
Did the lady check the network status on their end?
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Posted: 7/10/2002 9:54:06 PM EDT
[#2]
What kind o cable modem do you have?
Single 'puter or on a network? |
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Posted: 7/10/2002 10:14:14 PM EDT
[#3]
Sea- I dont know what she did or didnt do. Half our conversation was in Spanish, and I am from Ohio, my Spanglish sux!.
jt- RCA, single PC..... It just started suddenly. Is there a logoff virus???? Thanks fellas. |
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Posted: 7/10/2002 10:34:59 PM EDT
[#4]
Should've asked for someone else when they couldn't help you and when you couldn't understand the person.
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Posted: 7/10/2002 11:58:18 PM EDT
[#5]
Call again. You'll get someone else.
I assume you're losing the link light that is normally on when you have good signal from the cable, right? If that's the case, you have one of three issues: - Your cable modem is dying (unlikely). - You have a cabling problem at your house (with the signal/TV cable) - AT&T is having problems with their network, probably near your house, as opposed to at the central office. I've found that they are actually VERY good at working out these problems, and very helpful and accomidating. Do call them back. There was a cable problem in my area today, and I lost cable signal for 4 hours. It's the first interruption since the @home to AT&T switchover, at least that I'm aware of. -Troy |
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Posted: 7/11/2002 3:56:21 AM EDT
[#6]
reboot your computer
while doing the above, push the reset button on the back of the RCA modem (small recessed hole) for about 5 seconds. (I'm sure they've already asked you to do this.) If that doesnt resolve anything, check the coaxial connectors, EVERYWHERE that the cable runs. You should also NOT have any cable NOT hooked up to something. An 'open' connector is not good for system performance, let alone interference problems. all that being done and you still have a problem, call AT&T. Have them send someone out to check the condition of the signal at your modem. |
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Posted: 7/11/2002 4:46:29 AM EDT
[#7]
I will call 'em back 2nite.......
Thanks! |
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Posted: 7/11/2002 5:56:26 AM EDT
[#8]
You check email now.
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Posted: 7/11/2002 5:59:15 AM EDT
[#9]
I've also had problems in the past. Sometimes even the tech was baffled. He blamed it on an outdated infrastructure.
Can you eliminate your household cabling as a potential source of the problem? I tried that by running a cable directly from my modem to the splitter outside the house. If it still doesn't work, this will prevent the techs from erroneously blaming your in-house cabling. |
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