Had Comcast when I moved a couple burbs over so I called and told Comcast, old address- new address just switch to the new place simple enough
They said I need to turn in my box and modem at the service center for my old area, I said I own the modem and they agreed. I didn't really need another errand to run while moving but turned in the box no prob
Service shows up with new box and to make sure everything works at guess which house... the old one. I get a message informing that they missed me while waiting at the new house for them to show. Anyone can make mistake so I straighten that out and reschedule.
Service does show up at new house at least an hour or two before the scheduled time span no one is home so they shove the box and the modem that I don't need in the mailbox and go on about their way
So i figure fine I'll hook this shit up my self and be done with it
nope nothing works
I call and explain every thing to CS they apologeticly line up service asap (the next afternoon)
Service shows up, right house, right time and gets it all going
for about two days
Didn't notice it till Sunday am but called a different service number anyways to see what could be done, the guy I spoke to sounded very competent and did claim to find the problem after some time. Data entry on the account was all wrong he said and we really should not have had any service at all by the way it looked and unfortunately he would not be able to correct it till Monday as his department was just a trouble shooting type hotline and could not alter accounts
He did promise to take this to some such manager himself on Monday morning and the service would be running like nothing ever happened by the time I get home from work without me ever having to worry about it again
Come Monday evening after work- no internet- no TV . I wasn't surprised or mad even. And I wasn't going to bother Comcast with it again. I called the other company and set up a new account then called Comcast to cancel my account and they could find no record of me whatso ever
but did ask If I would be interested in the new cable, net and phone bundle
I told the lady if I did that I would loose all contact with outside world relying on them for all three of those services but thanks anyways
All I had left to do is turn in the Comcast box that I still had at the service center and I was curious as to how someone that they had no record of could turn in the box, but what the hell at this point I was game to see what would happen. They took the box back and gave me receipt for it without hassle
And few weeks later I got a small check for what I paid ahead on my account, I guess they finally found me
From that day on I will never have another Comcast cable, net or phone for the rest of my days. Sure people make mistakes and you run into people who just don't give a shit that day or at all even. But time and time again and one service person right after another one phone Betty after the next not getting it right? How the hell does that company stay going?