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Other than for repositioning the space station, there is no need for Starliner. It is inferior in every way to the Space X Crew Dragon.
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Oh, boy.
I love SpaceX. I really am a big fan. But overinflating SpaceX is something that irritates the shit out of me. SpaceX belongs on the pedestal but not in anivory tower.
First off, Dragon only lands in the water which is the EXACT OPPOSITE of what NASA and SpaceX wanted. In addition to needing extremely costly range vessels, it is dangerous and corrosive.
Secondly, NASA really compromised on the human safety factors for fueling and prepping for launch with humans on board the Dragon/F9 combo.
Sure, there's problems with Starliner and SLS. But only a bullshitter overlooks the flaws of one while highlighting the flaws of another.
There are other features - agnostic mating, autonomous docking (added to Dragon in 2021), individually switched controls (vice touchscreen) that NASA wanted.
If you want to see EXACTLY what NASA really wanted, look at the SNC Dream Chaser lifting body. NASA loves lifting bodies and tourists will too.
-space systems engineer