Posted: 5/7/2009 11:33:52 AM EDT
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Just thought I would try to help a Hometown forum member and post a job opening at my company located in Duluth. The job position is for an entry level Customer Support Engineer. This is a position that requires technical/computer skills. The base pay should be around $33K with the addition of Health/Dental/401K benefits. They may accept a person with more experience which might provide a salary up to $40K.
The company is called MATRA Systems (www.matrasystems.com). There are about 35 employees in the Duluth office (50 total in US). It is a great company and friendly working environment. If interested please send me an email. I will let you know where to send your resume for review. Customer Support Engineer Job Description CUSTOMER SUPPORT RELATED COMPETENCIES Customer Support • Provide support to customers via phone, email, dial-in, and on-site methods as required by customer contracts and statements of work. • Recreate customer reported issues in a timely fashion on in house labs, meeting contracted timelines and company standards. Report issues to DEV and/or QA resources as needed using provided issue management tools. Act as liaison between MATRA resources and customer to facilitate exchange of information regarding open issues. • Report and provide fixes to customer executive (Client Services) team. • Support the customer’s testing and application of provided software fixes and/or configuration changes. Lab Management • Provide hardware staging, operating system setup, and software configuration support to ongoing projects. Projects can be internal, customer specific, or demonstration. • Evaluates and tests new or modified software programs and documentation to verify that programs function according to requirements while conforming to established standards. • Apply code and configuration fixes to in house customer labs. Travel • Support customers “on-site” based on contracted projects. • Provide professional levels of support in order to maintain the MATRA Brand while on site. Communication • Recommends program improvements and corrections to company resources. • Communicates issue status to line and customer management as well as to product development engineers. • Use problem tracking system to enter and monitor defects found during testing in a clear comprehensible manner. • Serves as key participant in team meetings. • Creates and updates Support knowledgebase articles and ensures accuracy of information. Technical Understanding • Understand how software and hardware components relate to each other in order to better stage and configure lab systems when new features are added and existing features are extended. • Understand the basics of office tools (word processors, spreadsheets, etc.), scripting languages, relational databases, and SQL and uses them effectively to configure, support, and report the status of lab systems and software issues. • Possesses a thorough understanding of our product and service offerings, technical preferences, and technical direction. PROFESSIONAL QUALITIES Leadership • Advocate for quality in all aspects of product development and customer support. • Works with and mentors others on the team on best practices and process improvements. Teamwork • Works within a team to ensure project and customer objectives are met within contracted timelines. • Works across the company to share lessons learned and best practices. Flexibility/Adaptability • Recognizes that the demands on a software development shop are often fluid and unpredictable and thus is capable of adapting to changing priorities and requirements. • Capable of working on a varied set of products and software platforms and quickly picking up and understanding the business and technical requirements. • Capable of multitasking and keeping multiple projects moving forward at the same time. ORGANIZATIONAL RESPONSIBILITIES Internal Operations • Recognizes areas for internal improvement and assists in the development of plans for implementation. • Lends expertise to internal teams and task forces. • Complies with and enforces standard policies and procedures. |
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See I started doing this sort of thing about 12 years ago & now I do a mix of Configuration Management, Operations Management, Account/Client Services Management, Technical Project Management, Technical Operations Management, etc....a bit of everything & whatever is needed by my client.
Been through 6 or 8 different company re-names, mergers, or buyouts but I've been very lucky to be able to stay working (knock on wood). OP, this is a great idea & if I hear of any openings I will post here as well. Thanks! |
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Emails have been replied to. Only one resume received so far. Still waiting on yours ‘nocomply’ if you are still interested.
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My wife and -x- both work there, it is a great company. Friendly faces and ample parking.  Yes the parking is excellent. No silly parking garages or anything like that here. 
The IT department is a little weak, tho
I’ll pretend I didn’t read that. 
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I have lots of experience in this field. Would I be able to send you a resume after 5 pm tonight and still be up for consideration? Posted Via AR15.Com Mobile Yes, after 5pm today is absolutely fine. The sooner the better, but they will still accept resumes Mon/Tues next week. So, if needed, take your time over the weekend and create a good resume. |
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I have lots of experience in this field. Would I be able to send you a resume after 5 pm tonight and still be up for consideration? Posted Via AR15.Com Mobile Yes, after 5pm today is absolutely fine. The sooner the better, but they will still accept resumes Mon/Tues next week. So, if needed, take your time over the weekend and create a good resume. So did anyone get an interview? Well, I could just ask my wife, Patti....she'd know. |
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I have lots of experience in this field. Would I be able to send you a resume after 5 pm tonight and still be up for consideration? Posted Via AR15.Com Mobile Yes, after 5pm today is absolutely fine. The sooner the better, but they will still accept resumes Mon/Tues next week. So, if needed, take your time over the weekend and create a good resume. So did anyone get an interview? Well, I could just ask my wife, Patti....she'd know. Ok, so Patti is your wife? I get the opportunity of meeting with her on Wednesday! |
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I have lots of experience in this field. Would I be able to send you a resume after 5 pm tonight and still be up for consideration? Posted Via AR15.Com Mobile Yes, after 5pm today is absolutely fine. The sooner the better, but they will still accept resumes Mon/Tues next week. So, if needed, take your time over the weekend and create a good resume. So did anyone get an interview? Well, I could just ask my wife, Patti....she'd know. Ok, so Patti is your wife? I get the opportunity of meeting with her on Wednesday! Yup, Patti is my wife.(She is the one who really runs that place). |