Posted: 12/13/2008 10:36:20 AM EDT
| Well if I already have not encountered enough problems with this horrendous ass company here comes another. This month my bill read a charge of $400. My instant response was what the fuck. My bills are a steady 120, and 150 at most. When I inquired as to why this bill was so high I was told it was a roll over charge from my old account before I moved. Keep in mind here I moved 3 months ago. Which makes no sense, because I have continued to pay for each period since then. On top of this talking to their customer service reps is like talking to fucking rocks. I was told that it might have taken 3 months for that charge to switch over accounts. But still 400$? If my bill is normally for the sake of it lets say $140 thats $250+ additional (for the apparent rollover). So what the fuck? I have sufficient math skills and this makes shit of sense. |
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I've talked to like 4 people so far and someone mentioned that, my calls keep getting ended once I reach it further up the chain of command. I was told to just move my hardware to the new location.
Everyone I talk to tells me different info. I only have a digital copy of the new bill with the additional "roll over" charges. |
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Quoted:
I've talked to like 4 people so far and someone mentioned that, my calls keep getting ended once I reach it further up the chain of command. I was told to just move my hardware to the new location. Everyone I talk to tells me different info. I only have a digital copy of the new bill with the additional "roll over" charges. What happens is you move the equipment and it wasnt marked as returned on the old account, they should be able to pull the serial# of what was on the old account, compant it to the new account and see box 00:AA:AA... was at his old address and is on the new account and get it fixed. Thats what I would do if you called me |
| The thing is I'm not sure if thats what happened. The charge thats really unaccounted for is $179. I got so fucking sick of talking to people and repeating the same shit I eventually hung up. The shit they were spouting got so annoying, on top of the broken english it was conveyed in. The last person I talked to said the 179 was accrued over the period of the billing cycle of september-oct-nov. Despite the fact that I made a payment in october and november. They said it may take that long to roll over, which imo is bullshit. |
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Quoted:
That would be great, I was planning on calling back tomorrow let me know how you would want to go about doing this. Tomorrow Im working at 3:30pm but if you have 3way calling on your phone I can call you and you 3way call them. 3way call on my cell dont seem to work, if needed I can hookup my home phone. I'll be nice to them, but I may end up speaking to a supervisor if needed. |
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Comcast is the most fucked up company i have dealt with in my entire life. I go out of my way to tell everyone who will listen that its not a matter of IF they will screw you, but WHEN. I got double billed for every charge on my account every month for 3 months straight, then when i would call them, i swear i was connected to the fulton county detention adult center work release program, instead of thier "customer service" center. Ever been hung up on multiple times by a customer service agent? Now thats comcastic!
sorry, rant off 
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Quoted:
You guys must have a different Comcast than I. On the rare occasion that I've had to go in to the store or call, they've been pleasant, polite, helpful, and knowledgeable. Me too. Only had one problem out of a CS rep and I swear she was PMS'ing. Made her transfer me to somebody else and it was smooth sailing. |