[ARCHIVED THREAD] - Painfull FFL Transfer (Page 1 of 2)
Posted: 8/30/2012 8:29:10 AM EDT
|
Hello all, this is my first post here!
I just ordered a rifle off the internet and sent it to the shop that I have been a loyal customer to up here for some time. I went in a few weeks ago and they said they could not get me what I was looking for at first and then quoted me a slightly different rifle for 200 dollars over what I paid for the exact thing I was looking for and 100 over what that specific rifle normally costs through the Internet suppliers. Long story short, I told them I would continue my search and found exactly what I was looking for online. I called the same FFL shop in Minnesota before I ordered it online to inquire about an FFL transfer and it sounded like it would be no problem with a fee of $30. I saw some cheaper ones, but picked them because they have always been good. They told me on the phone yesterday that it had not arrived, so I called up the place that I bought it from and they said that it was signed for, so I headed out there to see what was going on. They were visibly irritated that I would go out there to have the audacity to stop by and ask to sign the paperwork for the thing that I have money tied into. They said it still needs to be put on the books and that they are busy and it may or not happen that night or sometime today. Now the rifle is sitting in their shop and has been since 1pm yesterday when it was signed for. 
When I have money tied into something, I do not feel comfortable with it sitting in with their stock. What does everyone else think about this? The dealer will be posted once I get my gun if they do nothing to keep me happy. |
|
There is no reason to accept poor customer service when there are people out there who provide good CS.
All my transfers are done exclusively through Mike at Polar Bear Ordanance for $25 IIRC. He runs it out of his house and he will call you pretty much as soon as it comes in. I have places that are closer but it's worth it for me to make the drive. PBO INC. 782 Interlachen Draw WOODBURY, MN 55125-9186 PHONE: (651) 730-5775 voice/fax EMAIL: [email protected] |
|
Quoted:
Hello all, this is my first post here! I just ordered a rifle off the internet and sent it to the shop that I have been a loyal customer to up here for some time. I went in a few weeks ago and they said they could not get me what I was looking for at first and then quoted me a slightly different rifle for 200 dollars over what I paid for the exact thing I was looking for and 100 over what that specific rifle normally costs through the Internet suppliers. Long story short, I told them I would continue my search and found exactly what I was looking for online. I called the same FFL shop in Minnesota before I ordered it online to inquire about an FFL transfer and it sounded like it would be no problem with a fee of $30. I saw some cheaper ones, but picked them because they have always been good. They told me on the phone yesterday that it had not arrived, so I called up the place that I bought it from and they said that it was signed for, so I headed out there to see what was going on. They were visibly irritated that I would go out there to have the audacity to stop by and ask to sign the paperwork for the thing that I have money tied into. They said it still needs to be put on the books and that they are busy and it may or not happen that night or sometime today. Now the rifle is sitting in their shop and has been since 1pm yesterday when it was signed for.
When I have money tied into something, I do not feel comfortable with it sitting in with their stock. What does everyone else think about this? The dealer will be posted once I get my gun if they do nothing to keep me happy. Do they provide good customer service or not? I'm no defender of bad customer service, but after really reading what you posted it doesn't seem to me to be a problem at all. There is nothing in what you posted that is unacceptable to me for a gunshop that's actually busy. It's been less than 24 hours since they got it. If they got it yesterday I would expect to be notified that it's ready for pick up by today, maybe tomorrow at the latest. If I got called the same day that would be really fast IMO. ETA: How many other firearms have you transferred through FFLs? I only ask because it seems like you have a little bit of an unrealistic expectation of what you expect from them. |
| Well they told me it wasn't there when it was and they were jackasses to me when I came in. Instead of nicely saying they were busy, they said it in a more abrupt pissed off that I was even in there way. When I am a paying customer who has bought things from their stock before and they have 5 guys working in a relatively small shop, I don't see why they can't get it on the books, fill out the paperwork and get it out the door. And you'd better believe if something I just paid money for is signed for but its" not there", I am going to get a little bit worried about it. |
|
Quoted:
I am from up here. I just don't see it a plausible place to find a career after school, so the Cities are more appealing to me. Right on man. That's my biggest problem with the country. Fewer women, fewer shopping options, fewer employment opportunities, and less pay when you can find a job. |
|
Quoted:
Quoted:
I am from up here. I just don't see it a plausible place to find a career after school, so the Cities are more appealing to me. Right on man. That's my biggest problem with the country. Fewer women, fewer shopping options, fewer employment opportunities, and less pay when you can find a job. "Quote", haha I am dumb 
Yeah that's for sure. I enjoy bigger cities and want to have a cabin to escape it all eventually. When not attached to school, living up here full time is way to slow of a lifestyle for my taste. |
| Fishermans Corner. I was surprised, I have had good luck with them in the past. The guy finally got sick of me and dealt with it today, but I do not think it is any way to do business. Their excuse was that because there were transfers ahead of me that needed to be put on the books it would be too hard for them to bump me in front even though I was physically in the store. Once he finally dealt with it, I was in and out in 15 minutes, quite the easy 30 dollars for them I would say. To their credit they do have a sign up in the store saying that they have a wait for FFL transfers usually, but I set it all up through the phone and they did not tell me that at the time. Now I will not hesitate to drive a bit or go across the bridge for my needs. It's a shame they will lose people like me as a customer just because of a little bit of laziness on their part and a policy that is plain and simple stupid. |
|
There are several things about this that I don't understand. You called the store to tell them you were shipping a gun to them for transfer. Have you ever transferred a gun through them before? If you had gone to the shop in person you may have been able to get a better understanding of how the process works. I'm sure they get people calling telling them they are shipping a gun to them but the people never go through with the deal and a gun never shows up. My rant: You had to wait 1 extra day for your gun, big f*#king deal, I'm sure your world was coming to an end and you thought you couldn't survive without it. You complain about having money tied up in something you cannot have like you are some big time investor or store owner. The entitlement society is really starting to piss me off. You don't get your way and the first thing you do is join a gun site to bash the store owner, good God boy, grow up. The world does not revolve around you no matter what your mom has told you. If you don't like their service then don't spend your money there. Have you called the owner to discuss the situation with him, hell no. You come here to piss and moan about it. Damn, now I need a drink. Honey, where is they Tylenol? |
|
Quoted:
There are several things about this that I don't understand. You called the store to tell them you were shipping a gun to them for transfer. Have you ever transferred a gun through them before? If you had gone to the shop in person you may have been able to get a better understanding of how the process works. I'm sure they get people calling telling them they are shipping a gun to them but the people never go through with the deal and a gun never shows up. My rant: You had to wait 1 extra day for your gun, big f*#king deal, I'm sure your world was coming to an end and you thought you couldn't survive without it. You complain about having money tied up in something you cannot have like you are some big time investor or store owner. The entitlement society is really starting to piss me off. You don't get your way and the first thing you do is join a gun site to bash the store owner, good God boy, grow up. The world does not revolve around you no matter what your mom has told you. If you don't like their service then don't spend your money there. Have you called the owner to discuss the situation with him, hell no. You come here to piss and moan about it. Damn, now I need a drink. Honey, where is they Tylenol? The owner was going to call me back when I asked to speak with him earlier in the day and I asked for him when I was there and he was out for the day. When I pay you for a service and you are holding something I have money into you bet your ass I am entitled to something! I don't know if you personally can differentiate the difference between that and expecting things for free, but I sure see a difference. Once they got into gear it took 15 minutes, which to me shows that the entire conflict was unnecessary and both parties could have left without things being difficult much earlier. |
|
Quoted:
Quoted:
There are several things about this that I don't understand. You called the store to tell them you were shipping a gun to them for transfer. Have you ever transferred a gun through them before? If you had gone to the shop in person you may have been able to get a better understanding of how the process works. I'm sure they get people calling telling them they are shipping a gun to them but the people never go through with the deal and a gun never shows up. My rant: You had to wait 1 extra day for your gun, big f*#king deal, I'm sure your world was coming to an end and you thought you couldn't survive without it. You complain about having money tied up in something you cannot have like you are some big time investor or store owner. The entitlement society is really starting to piss me off. You don't get your way and the first thing you do is join a gun site to bash the store owner, good God boy, grow up. The world does not revolve around you no matter what your mom has told you. If you don't like their service then don't spend your money there. Have you called the owner to discuss the situation with him, hell no. You come here to piss and moan about it. Damn, now I need a drink. Honey, where is they Tylenol? The owner was going to call me back when I asked to speak with him earlier in the day and I asked for him when I was there and he was out for the day. When I pay you for a service and you are holding something I have money into you bet your ass I am entitled to something! I don't know if you personally can differentiate the difference between that and expecting things for free, but I sure see a difference. Once they got into gear it took 15 minutes, which to me shows that the entire conflict was unnecessary and both parties could have left without things being difficult much earlier. If that is the case then why come here and bash the store? |
| Because I didn't have the gun when this topic was started. Their communication was piss poor pathetic, they didn't tell me it was going to take a few days until I went into the store after calling when they they either lied about it not being there or were unable to mentally figure out that they had signed for it. They could have saved a lot of anguish, had they just been straight forward about the amount of time it would take for them to put it on the books from the START not the half way point. |
|
Quoted:
Because I didn't have the gun when this topic was started. Their communication was piss poor pathetic, they didn't tell me it was going to take a few days until I went into the store after calling when they they either lied about it not being there or were unable to mentally figure out that they had signed for it. They could have saved a lot of anguish, had they just been straight forward about the amount of time it would take for them to put it on the books from the START not the half way point. For some reason, I get the impression that your definition of "anguish" might not be the same as mine. |
| Quit pissing and whining. It took an extra day big deal. Maybe they had other shop stuff to get done that had been waiting for a couple days not to mention the other people who ordered something before you. Maybe they were trying to catch up on theirs. Yea it took 15min to get it done when you walked in but they had to stop whatever they were doing, like getting back to the people who ordered stuff before you. Also, shops usually designate one person to handle the FFL book and logging them, that person might not have been in. Whoever you talked to might not have known the gun was in, checked the log book and saw it wasn't listed so they thought it had not come. Seriously. 1 day. |
|
Quoted:
Fishermans Corner. I was surprised, I have had good luck with them in the past. The guy finally got sick of me and dealt with it today, but I do not think it is any way to do business. Their excuse was that because there were transfers ahead of me that needed to be put on the books it would be too hard for them to bump me in front even though I was physically in the store. Once he finally dealt with it, I was in and out in 15 minutes, quite the easy 30 dollars for them I would say. To their credit they do have a sign up in the store saying that they have a wait for FFL transfers usually, but I set it all up through the phone and they did not tell me that at the time. Now I will not hesitate to drive a bit or go across the bridge for my needs. It's a shame they will lose people like me as a customer just because of a little bit of laziness on their part and a policy that is plain and simple stupid. Not recommended, You will not be able to leave Wisconsin with the gun still I believe, they have to ship it to a Duluth store for you to pick it up. But I could be wrong on this, so check beforehand. |
|
Quoted:
There are several things about this that I don't understand. You called the store to tell them you were shipping a gun to them for transfer. Have you ever transferred a gun through them before? If you had gone to the shop in person you may have been able to get a better understanding of how the process works. I'm sure they get people calling telling them they are shipping a gun to them but the people never go through with the deal and a gun never shows up. My rant: You had to wait 1 extra day for your gun, big f*#king deal, I'm sure your world was coming to an end and you thought you couldn't survive without it. You complain about having money tied up in something you cannot have like you are some big time investor or store owner. The entitlement society is really starting to piss me off. You don't get your way and the first thing you do is join a gun site to bash the store owner, good God boy, grow up. The world does not revolve around you no matter what your mom has told you. If you don't like their service then don't spend your money there. Have you called the owner to discuss the situation with him, hell no. You come here to piss and moan about it. Damn, now I need a drink. Honey, where is they Tylenol?  this is funny shit!
ETA- I probably have enough on my breath still to at least get you a buzz.
|
|
Quoted:
Quoted:
Fishermans Corner. I was surprised, I have had good luck with them in the past. The guy finally got sick of me and dealt with it today, but I do not think it is any way to do business. Their excuse was that because there were transfers ahead of me that needed to be put on the books it would be too hard for them to bump me in front even though I was physically in the store. Once he finally dealt with it, I was in and out in 15 minutes, quite the easy 30 dollars for them I would say. To their credit they do have a sign up in the store saying that they have a wait for FFL transfers usually, but I set it all up through the phone and they did not tell me that at the time. Now I will not hesitate to drive a bit or go across the bridge for my needs. It's a shame they will lose people like me as a customer just because of a little bit of laziness on their part and a policy that is plain and simple stupid. Not recommended, You will not be able to leave Wisconsin with the gun still I believe, they have to ship it to a Duluth store for you to pick it up. But I could be wrong on this, so check beforehand. I was referring to Ammo and accessory purchases. In the future I will find an FFL and ask them how long it will take them to put it on the books and out the door. The guy designated to put it on the books was there both days. I am more concerned about either the lie about the gun not being there or that they didn't know it was there. It tells me that an outfit is not fit for my business if they cannot keep track of my purchase or blatantly lie to me. |
|
Quoted:
You are right, these monsters must be brought to justice. This unchecked aggression will not stand. Someone needs to pay for the severe emotional anguish you experienced at the hands of these criminals. Have you consulted your parents' lawyer yet? He will once he has time to leave the basement. |
|
Quoted:
The guy designated to put it on the books was there both days. I am more concerned about either the lie about the gun not being there or that they didn't know it was there. It tells me that an outfit is not fit for my business if they cannot keep track of my purchase or blatantly lie to me. I agree with you 100%. I really don't care (too much) how long it takes them, as long as they spell it out, and can supply truthful information. I had a similar issue with a non gun related company... Had something sent there, tracking number said it was delivered. I called the next day, and they couldn't find it. Promised to call me back later that day & never did. Called the next day, and they said they had it, but it wasn't checked in yet, and they would call me back that day (again, never did). Called the third day, and they couldn't find it again... Finally, after 5 days of this, I called and they had it ready for me to pick up, but when I go there, they couldn't find it again... Took a call to visa to dispute the charge before the company called me back and tell me that they found it. |
|
Quoted:
You are right, these monsters must be brought to justice. This unchecked aggression will not stand. Someone needs to pay for the severe emotional anguish you experienced at the hands of these criminals. Have you consulted your parents' lawyer yet? Whatever, so you don't consider it to be that big of a deal. For me it is enough where I will not trust them with my property again plain and simple. Quoted:
Quoted:
You are right, these monsters must be brought to justice. This unchecked aggression will not stand. Someone needs to pay for the severe emotional anguish you experienced at the hands of these criminals. Have you consulted your parents' lawyer yet? He will once he has time to leave the basement. That's just low, way to disprove your point by moving to personal insults |
|
Quoted:
Personal insults? Let me think for a minute...........................Yes it was!
Wow. A non-paying member openly admitting to a COC violation. |
|
OP, it honestly sounds like you need to learn some patience in life. I know it's harder when you're still young, but don't get so worked up about a little wait. As to any rude treatment, just view it as a learning experience and move on. I'm sure there are other businesses for you to give money too. |
|
Quoted:
Quoted:
Personal insults? Let me think for a minute...........................Yes it was!
Wow. A non-paying member openly admitting to a COC violation. I violated rule #6, I'll admit it. 
|
|
Quoted:
OP, it honestly sounds like you need to learn some patience in life. I know it's harder when you're still young, but don't get so worked up about a little wait. As to any rude treatment, just view it as a learning experience and move on. I'm sure there are other businesses for you to give money too. Definitely my plan. This being my first FFL transfer, I understand a little bit more after gaining some insight on here. Some people just get a tad bit too bent out of shape over things said on the internet, that sometimes are not taken into the proper context. In the future now that I have done it, I will make sure the FFL is on the same page with me through a different source of course. Considering the nature of this website, we probably all have a similar mindset in life, so there is no point in squabbling amongst ourselves. |
|
Quoted:
I was referring to Ammo and accessory purchases. In the future I will find an FFL and ask them how long it will take them to put it on the books and out the door. The guy designated to put it on the books was there both days. I am more concerned about either the lie about the gun not being there or that they didn't know it was there. It tells me that an outfit is not fit for my business if they cannot keep track of my purchase or blatantly lie to me. this is not a lie.... you need to realize OP that YOU are not the only person doing business there and that running that business is a process. YOU will not always be the first step in that process. signed for and delivered is NOT the same thing as received. your rifle prolly came in with a few dozen other guns and gun parts, all in their own non-discript boxes. yea, someone signed for it...along with everything else. THEN some one has to go through each box and find it in the book of things that are supposed to come in. checking SSN's and descriptions to make sure what was ordered is what was shipped. when they get ALL of the things checked in, THEN they need to go down the list calling all the people (not JUST you) and telling them that their stuff is in. all while being continually interrupted by walk in customers and phone calls from people that are too impatient to wait their turn to be notified that their stuff is in because they think they are more important and that their money is worth more then all those other people who had their stuff arrive that same day. |
|
Quoted:
Quoted:
I was referring to Ammo and accessory purchases. In the future I will find an FFL and ask them how long it will take them to put it on the books and out the door. The guy designated to put it on the books was there both days. I am more concerned about either the lie about the gun not being there or that they didn't know it was there. It tells me that an outfit is not fit for my business if they cannot keep track of my purchase or blatantly lie to me. this is not a lie.... you need to realize OP that YOU are not the only person doing business there and that running that business is a process. YOU will not always be the first step in that process. signed for and delivered is NOT the same thing as received. your rifle prolly came in with a few dozen other guns and gun parts, all in their own non-discript boxes. yea, someone signed for it...along with everything else. THEN some one has to go through each box and find it in the book of things that are supposed to come in. checking SSN's and descriptions to make sure what was ordered is what was shipped. when they get ALL of the things checked in, THEN they need to go down the list calling all the people (not JUST you) and telling them that their stuff is in. all while being continually interrupted by walk in customers and phone calls from people that are too impatient to wait their turn to be notified that their stuff is in because they think they are more important and that their money is worth more then all those other people who had their stuff arrive that same day. That is a very reasonable explanation, if only they had started out by explaining it that way rather than giving me the run around. If they had from the start said that it is a process and was not immediate, I would not have posted this on here and would not have gotten as bent out of shape as I did about the matter. Instead, they said it wasn't there and became agitated at me for coming in after they told me it wasn't there when it was. All they had to do was say that it had arrived but unfortunately it takes a few days to get it through their system and preferably let me know the timeframe before I bought the gun when I was setting the transfer up. Like I said in my last post, I don't care that much anymore. I just will not be shopping there again. All they had to do was communicate better and there would have been no issue! |
|
There's a whole lot of dicks in this thread.
I think the OP is perfectly ok to feel the way he does. If you're running a business you shouldn't be lying to customers, especially when they can see its been signed for. If its there and not logged in yet just say so. Even if they didn't know, they could have had a better reply. Is one to two days the norm? I just can't see Fishermans corner being that busy 
Every time I've gone in for a transfer at my FFL, they log the stuff in right when it shows up. I've gone in within 30 minutes of delivery and never been hassled. I think once they said they were swamped and to stop back after work. Just my .02, YMMV |
|
Quoted:
There's a whole lot of dicks in this thread. I think the OP is perfectly ok to feel the way he does. If you're running a business you shouldn't be lying to customers, especially when they can see its been signed for. If its there and not logged in yet just say so. Even if they didn't know, they could have had a better reply. Is one to two days the norm? I just can't see Fishermans corner being that busy
Every time I've gone in for a transfer at my FFL, they log the stuff in right when it shows up. I've gone in within 30 minutes of delivery and never been hassled. I think once they said they were swamped and to stop back after work. Just my .02, YMMV It does seem like it gets a little GDish in here at times. Plenty of piling on going on in this one. |
|
OP, you are not in the wrong with your expectations about communication.
This thread has more improper conduct than I have seen in awhile––I'm honestly suprised that our mod has not spanked some of the people. They have for less in other threads. Your expectations were high ONLY for shops run by old-fashioned or burnt out/disgruntled gun owners, like you see at so many gun shows. When you find a good FFL for transfers, then things will be more up to speed. Most of my transfers typically don't take place within 24 hours of delivery––just an FYI. |
|
Quoted:
There's a whole lot of dicks in this thread. I think the OP is perfectly ok to feel the way he does. If you're running a business you shouldn't be lying to customers, especially when they can see its been signed for. If its there and not logged in yet just say so. Even if they didn't know, they could have had a better reply. Is one to two days the norm? I just can't see Fishermans corner being that busy
Every time I've gone in for a transfer at my FFL, they log the stuff in right when it shows up. I've gone in within 30 minutes of delivery and never been hassled. I think once they said they were swamped and to stop back after work. Just my .02, YMMV if its there and not logged in yet how do they know its there? like i said, there is a differance between delivered and received. UPS shows up and drops of 24 boxes, whoever was at the dock signed the little brown computer once for everything and UPS guy leaves and guy in the dock gets back to helping customers. they dont log things in as UPS guy unloads them. they prolly have one guy that checks in deliveries, at some point he will sit down and go through the packages one by one, which can take a while depending on how busy they are and how much they got in. untill he puts it in invintory, be that a computer or a clipboard of stuff on order, no one prolly even knows that its in the store. and even if they DO know, its not received untill it is logged into the system, until it is received it cannot be sent out. you may have a package sitting outside YOUR front door right now from the UPS man. if you check the tracking number, it says it was delivered. but if I were to ask you right now you would say that its not there yet because YOU have not received it yet. |
|
Quoted:
Quoted:
There's a whole lot of dicks in this thread. I think the OP is perfectly ok to feel the way he does. If you're running a business you shouldn't be lying to customers, especially when they can see its been signed for. If its there and not logged in yet just say so. Even if they didn't know, they could have had a better reply. Is one to two days the norm? I just can't see Fishermans corner being that busy
Every time I've gone in for a transfer at my FFL, they log the stuff in right when it shows up. I've gone in within 30 minutes of delivery and never been hassled. I think once they said they were swamped and to stop back after work. Just my .02, YMMV if its there and not logged in yet how do they know its there? like i said, there is a differance between delivered and received. UPS shows up and drops of 24 boxes, whoever was at the dock signed the little brown computer once for everything and UPS guy leaves and guy in the dock gets back to helping customers. they dont log things in as UPS guy unloads them. they prolly have one guy that checks in deliveries, at some point he will sit down and go through the packages one by one, which can take a while depending on how busy they are and how much they got in. untill he puts it in invintory, be that a computer or a clipboard of stuff on order, no one prolly even knows that its in the store. and even if they DO know, its not received untill it is logged into the system, until it is received it cannot be sent out. you may have a package sitting outside YOUR front door right now from the UPS man. if you check the tracking number, it says it was delivered. but if I were to ask you right now you would say that its not there yet because YOU have not received it yet. In some sort of way i get what you are saying. But up here it usually does not work that way, as no one is ever that busy to not know what's going on In your own shop, even if u don't own it. |
|
Quoted:
Quoted:
Quoted:
At least the OP didn't mention his Mom or his girlfriend... But, you did. So, Pics or GTFO!!!!! http://upload.wikimedia.org/wikipedia/commons/thumb/c/c1/Milla_Jovovich_Cannes_2011.jpg/220px-Milla_Jovovich_Cannes_2011.jpg Challenge accepted!
|