[ARCHIVED THREAD] - NOVA Armament blows (Page 1 of 2)
Posted: 4/22/2011 6:58:59 AM EDT
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I posted on another site but I'm going to post this here aswell. Let me start off by saying I always liked Nova Armament and the people there were always friendly and despite their outrageous prices I always bought a few hundred bucks worth of stuff from them every time I walked through the door.
Last Monday I bought a LMT Defender 2000 lower from a online dealer and arranged for them to do the transfer. I filled out their online form where it still said transfers were $25 per transfer and $10 per each additional gun. Afterwards I talked to two different employees that had questions about my transfer (ones that the answers to were on the online form) and never did they mention any sort of policy changes going in effect 4/15/11. Fast forward to this Tuesday, my gun had came, I got the call so I went to pick it up. After they got the OK from VASP and I looked around the shop they said "ok, your total is $32" I asked "I thought transfers were $25". They told me the transfers were now $30 as of the 15th, said it didn't matter than I put in the request 5 days before the price increase and that it had been on their site for months. I told them it most certainly wasn't on their site last Monday when I filled out the form but $5 isn't that big of a deal anyway so I paid it. I then handed the guy my transfer card which this would have been the last transfer I needed to get a free transfer and he took it out of my hand and said "we're not honoring those anymore". That pissed me the fuck off, I buy $300-1000 of your overpriced crap every time I walk through the door, you remember me every time (probably because I buy stuff) and you won't honor my transfer card? What pissed me off even more was yesterday when a member of another forum posted up that said he recieved a email that said "Those with transfer requests currently in the queue before 15 April will still have the old rates apply and we will still honor the Frequent FFL Transfer cards for those that have them until they are used up." Another member of the same forum also posted up and confirmed this. The way I see it they owe me $5 and a free transfer. Don't do business with Nova Armament, their prices suck and they obviously don't give a crap about their customers. |
| Yeah it sucks, I wish I had gotten that email or known about it before I went to do my transfer. Unfortunately I didn't even know they were raising their prices. Hopefully everybody else with a transfer request before 4/15 and frequent transfer card will see this before going in. |
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things like this is why companies lose my business.
You would think they would say "hey its supposed to be $30 but we will take a $5 hit just because there is a grey area and we like your business (money)" I had a dissagreement at BRA. We rented an M&P for my wife to try out. Afterwards we entertained buying one, I asked if they could put the rental fee of the gun (not including the rediculous price of ammo the charged us) towards the purchase of a new gun. not only did he say no but looked at me like   and said "why the f would I do that?" I dunno dickahead... I thought you would want to gain a customer... F them and their unsafe range anyway... saw a guy load a mag and then load his gun at the counter..... D E R P!
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This policy change puts them in the same class as most area gun shops. No advantage to going there any more. Any one know if they are still doing GSSF pricing? Man that really sucks. A person would be better off finding a pawn-shop that does tranfers then order everything on-line. You can always go to Clark Bros. and shoot their high priced ammo. |
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Have you spoken to the owners? Is it possible that the employee misunderstood what the owner's wanted done? If you talk to them they might fix the problem, they might not even be aware this happened. A guy who I assume was one of the owners was sitting back in a chair with a blank look on his face when I was talking to one of the employees about it. Nobody there really seemed to care they were losing a good customer. They are perfectly aware, they replied on the other forum here is what they posted: we had to raise our prices slightly on transfers, our rent has gone up, as well as our payroll costs....sorry this increase troubles you so but I think across the board you would still find we offer some of the lowest prices out there on goods and services, the 2 nearest gun shops w/ store fronts that do FFL transfers charge over $50 ...again sorry that upset you, it's just the rising cost of staying in business.
hope we see you again Jason Lormore Operations Manager Quoted:
This policy change puts them in the same class as most area gun shops. No advantage to going there any more. Any one know if they are still doing GSSF pricing? Yep, you gotta have something to get people in the door. Either good pricing, good pricing, good selection, or low transfer fees. Their prices suck, their customer service sucks, and their selection is absolutely horrible. They have maybe 30-40 handguns in stock, 10 rifles or so, very few acc's, and very little ammo. The worst part of it all is the customer service though, if people are going to pay your inflated prices the very least you can do is give them some good customer service. |
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Reminds me of the time I went into Shooter's Paradise in Woodbridge to pick up an FFL transfer. While the guy was doing my background check, I was fondling some of the shotguns they had on display. Eventually I made up my mind to purchase one, don't remember what it was, and told the guy who was doing my transfer. Obviously agitated, he replied quite angrily that he wished I had told him that before he had called the State Police. My response was "Oh...well, I'm sorry to be a bother, I guess I don't need this today." His attitude changed on the spot and he told me it was ok and he would call them again. I told him not to worry about it, took my transfer piece and left. I had spent $4000 there in the year prior to that and I never stepped foot in the store again. |
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Quoted:
Reminds me of the time I went into Shooter's Paradise in Woodbridge to pick up an FFL transfer. While the guy was doing my background check, I was fondling some of the shotguns they had on display. Eventually I made up my mind to purchase one, don't remember what it was, and told the guy who was doing my transfer. Obviously agitated, he replied quite angrily that he wished I had told him that before he had called the State Police. My response was "Oh...well, I'm sorry to be a bother, I guess I don't need this today." His attitude changed on the spot and he told me it was ok and he would call them again. I told him not to worry about it, took my transfer piece and left. I had spent $4000 there in the year prior to that and I never stepped foot in the store again. I agree about Shooter's Paradise. Most of the employees there were asshats, I still think their shop got burned down because they pissed off the wrong person. I only went there because the owner Phil is a friend and he was a huge supporter of the local IPSC community. |
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Have you spoken to the owners? Is it possible that the employee misunderstood what the owner's wanted done? If you talk to them they might fix the problem, they might not even be aware this happened. A guy who I assume was one of the owners was sitting back in a chair with a blank look on his face when I was talking to one of the employees about it. Nobody there really seemed to care they were losing a good customer. They are perfectly aware, they replied on the other forum here is what they posted: we had to raise our prices slightly on transfers, our rent has gone up, as well as our payroll costs....sorry this increase troubles you so but I think across the board you would still find we offer some of the lowest prices out there on goods and services, the 2 nearest gun shops w/ store fronts that do FFL transfers charge over $50 ...again sorry that upset you, it's just the rising cost of staying in business.
hope we see you again Jason Lormore Operations Manager Quoted:
This policy change puts them in the same class as most area gun shops. No advantage to going there any more. Any one know if they are still doing GSSF pricing? If you have already addressed it with the owner's then, I would have to agree that not honoring the price and frequent transfer club card was a poor decision. I wish you good luck finding a new shop to do transfer's with. |
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I can understand having to increase prices due to increased overhead. $30 is pretty much the going rate around here. That said, screwing a guy out of a free transfer, plus charging him the extra $5 over a policy change few days prior seems..... unwise. The shop gained $35 (cost of "free" transfer + increased fee) that day, but liklely gave up hundreds, if not thousands in bad PR over the coming months.
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If you have already addressed it with the owner's then, I would have to agree that not honoring the price and frequent transfer club card was a poor decision. I wish you good luck finding a new shop to do transfer's with. I just spoke with one of the owners again, he's denying they ever sent a email out saying they will still honor the old fee for transfer requests put in before 4/15 and the FFL transfer cards. Furthermore he said they would give me a free transfer if I could figure out how to undo the bad rep I've now given them. I told him if he sent me a email saying in writing they will honor my one free transfer then I would make a post saying they made it right. If they think I'm going to appologize for being taken advantage of then they've got another thing coming, I'm also not going to pull this down because its the truth, and people should know how they practice business. It would be nice however to be able to change this to show that they do care about the customers and are willing to make this right for me and anyone else they dicked over, but after talking to the owner over the phone I highly doubt thats gonna happen. They keep acting like this is a money issue when it most certainly is not. Their rate went up by $5... big deal, they gotta eat too. The problem here is their customer service and how they handled the situation, it has absolutely nothing to do with a measily $5. He kept mentioning too how people were just coming to them for the cheap transfers. Well lets put two and two together here... if because of your low transfer fee it gets you more business, you will make more money even though your making $5 less on the transfer, plus you will have that many more customers coming through the door that are going to buy stuff. Furthermore, if you lower your prices so they aren't absolutely outrageous people will come to you to buy guns too. Guess they don't understand the basics of business. I have another shop that I used to go to long before Nova Arms was even thought of, Virginia Arms. They treat their customers with respect with the exception of 2 employees I've met (won't name names), and it's the first gunshop I've found locally that doesn't price gouge. Even during the AR15 buying craze Bernie didn't raise his prices and take advantage of his customers, want to guess what Nova wanted for a AR back then? You walk in their and you are met with a professional and polite staff. On one of my class 3 purchases Bernie made a mistake on the paperwork, he called me about 6pm the same day which was a Friday and I was going out of town the next morning. Bernie said no problem and asked what was the earliest I could get back out there and I said probably 8-8:30. Bernie waited there for me after hours, did what he needed to do on the paperwork and appologized for the inconvenience which I told him was quite alright. The next time in there they gave me a discount without even asking, I was at the register paying and said "here we're going to discount this purchase for you". THAT's customer service, they made a mistake and made it more than right. This very reason is probably why when I was in there around 2PM for a hour and a half there was no less than 15 customers in the store the whole time, people love Virginia Arms and its easy to see why. |
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I have to say I have only had good experiences with Nova armament and customer service has been exceptional, they went to bat for me when no other dealer in the area would help me get the rifle I wanted, and exchanged a purchase items that I bought in error with no questions asked.
Sounds like you got them on a off day? |
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I have to say, I've frequented NOVA Armament and the guys were real nice. There were a few times they seemed overwhelmed by transfers, but I have to say. `
I don't much care about the added $5, the store is very convenient for me and the people that have helped me look at pistols and a few rifles have been very helpful. I don't mind picking something up here and there that costs a little more to support a local business. Some of their prices were a bit much for my tastes, so I got a couple of firearms transferred in. I even called a couple of times offering to let them match the price so they could make the sale and I didn't mind paying the sales tax. Both times, they declined. It seems like the firearms industry as a whole is the only place where people bitch about making $25-30 for going over some paperwork. I thought the multiple transfer card was a sweet relatively new idea in an industry that seems very old school. I have 3 transfers myself now and I'm kind of pissed that they won't honor them until they run out, so I can redeem my freebie, but that's not the end of the world for me. I think the bigger issue for me is how they seem to have said one thing and done another. I don't respect that as a business practice and I will vote with my business, unless they make it right with you and everyone else. For me it's the difference between me being able to pick up a gun during the week after work or waiting till the weekend, but if people don't see them rectifying this situation.....I think lots of people that read the forums and communicate by word of mouth are going to take business elsewhere. |
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I have to say I have only had good experiences with Nova armament and customer service has been exceptional, they went to bat for me when no other dealer in the area would help me get the rifle I wanted, and exchanged a purchase items that I bought in error with no questions asked. Sounds like you got them on a off day? That's strange because about 2 months ago when I went in to pick up a S&W 642 and M&P 15-22 I also bought a zero tolerance knife. I didn't check it out in the store much because I was in the process of checking out and I had already looked at them before at the gun show and knew it's what I wanted. I got home and got to playing with it and noticed part of the tip was broken off. I was back out there a hour after buying it and they wouldn't exchange or return it even though the item was obviously new in the box. When I went out there Tuesday they just so happened to have another ZT knife with the same thing on the tip and when I asked them about it they just looked it over and then looked at me like I was an alien. That was my first bad experience with them, but I gave them a opportunity to redeem themselves and they screwed that up to. BTW here is the part of the emails that talks about still honoring the price and the frequent FFL card. New Website:
Just to let you all know, we have completely blown up and re-vamped our website. The old one was nice, and while we miss the Ectoplasmic Testimonials from historical figures, we figured it was time to change as we have grown a bit. The E-Store has been completely re-vamped so that it is actually useable and easy to find things. Transfer Policy Change and Rate Increase: As of 4/15/2011, we will be changing our Transfer Fees structure: * General: It is being raised from $25 to $30. * Multiple: For those being done on the same BG Check from $10 to $15. * We will no longer be offering the "After the 5th Transfer, the 6th one is free". Those with transfer requests currently in the queue before 15 April will still have the old rates apply and we will still honor the Frequent FFL Transfer cards for those that have them until they are used up. We will be posting notices on our website soon to reflect the new fee structure. |
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Oh, there have been better days, that is for sure.
I am here to address some of the concerns and miscommunication that have been flying about today as well as answer some of 300ultramag's complaints. My name is TJ and I am one of the owners of NOVA Armament, LLC. What 300ultramag's complaint really seems to come down to is poor execution and some bad communication on our part for communicating our change to our Transfer policy. We raised the fee simply because the cost of doing business on our side has increased: Rent increases, insurance costs, business taxes, and personnel costs have gone up and we could either raise prices on stuff in the store, or we could increase the transfer fee and do away with free transfers. We elected to do the latter as we try to keep prices reasonable, competitive, and fair for all concerned. 300ultramag posted this: I posted on another site but I'm going to post this here aswell. Let me start off by saying I always liked Nova Armament and the people there were always friendly and despite their outrageous prices I always bought a few hundred bucks worth of stuff from them every time I walked through the door.
Thank you. Where I take issue is your comment on "outrageous prices". We're very competitive on just about everything in the store. We have the lowest Glock prices in the area, our S&W M&Ps are cheaper than Buds Gun Shop, our Beretta, and Springfield lines are also competitive. If you don't like the prices, then why have you spent your money with us? Actually, in looking through our records, you've done most of your business with us through transfers. There's nothing wrong with that, just wanted to point that out. Last Monday I bought a LMT Defender 2000 lower from a online dealer and arranged for them to do the transfer. I filled out their online form where it still said transfers were $25 per transfer and $10 per each additional gun. Afterwards I talked to two different employees that had questions about my transfer (ones that the answers to were on the online form) and never did they mention any sort of policy changes going in effect 4/15/11.
Well, there are always those who don't get the message despite the best efforts at getting the word out through E-mail, webpage, and verbal communication with customers picking up their transfers. In our case, combine that with a lack of communications between myself, my partner, and my manager, and you get... this in partiality. If you can forward the names of the employees to me, I will have a talk with them as to getting the effective store policy out there. As for the online transfer form, that's been corrected and our web administrator flogged. However, the policy change has been on the website for a while now, as well as the notice we have posted in the store. I regret that you didn't get our message and that is something we will endeavor to change in the future. What pissed me off even more was yesterday when a member of another forum posted up that said he recieved a email that said "Those with transfer requests currently in the queue before 15 April will still have the old rates apply and we will still honor the Frequent FFL Transfer cards for those that have them until they are used up." Another member of the same forum also posted up and confirmed this. The way I see it they owe me $5 and a free transfer.
This is partially where I fall on the sword. You see, I write the E-mails for NOVA Armament, LLC. I send out the new specials, new inventory, and other things. What I posted in the E-mail never made it to the website, my business partner, or to our manager. As for those customers that still have their Frequent FFL Transfer Cards, after speaking with my partner so that we are on the same page with this, we will exchange them for a free transfer to make up for the inconvenience. The new rates and policies will still apply. jacobdw posted this: things like this is why companies lose my business.
You would think they would say "hey its supposed to be $30 but we will take a $5 hit just because there is a grey area and we like your business (money)" Which is why we are willing to take a $30 hit on a free transfer now for customers with those Frequent FFL Transfer cards. We want to keep the business we have worked so hard to gain. beastfrog posted this: This policy change puts them in the same class as most area gun shops. No advantage to going there any more. Any one know if they are still doing GSSF pricing?
We can't change how you feel about us or other area gun shops. One advantage is that we're one of the few stores in the area that still accepts transfers from private citizens and we're still one of the lowest transfer rates in the area and it pains us more than you would think that we have been forced to raise our fee. As I mentioned above, the cost of doing business is going up. We still welcome your business and yes we are still doing GSSF pricing. Getting Glock Blue Label guns for LE/Military/GSSF is close to impossible right now. However, give us a call at 703-435-4222 to see if we can get something in stock as the situation literally changes at least 2 times a day. 300ultramag posted this: A guy who I assume was one of the owners was sitting back in a chair with a blank look on his face when I was talking to one of the employees about it. Nobody there really seemed to care they were losing a good customer. They are perfectly aware, they replied on the other forum here is what they posted:
Not sure what to tell you here. We don't have chairs on the sales floor. Did you ask to speak to either the manager, or one of us? We would have been more than happy to explain the policy to you then, and possibly remedied this before you started dragging our name through the mud. 300ultramag posted this: Yep, you gotta have something to get people in the door. Either good pricing, good pricing, good selection, or low transfer fees. Their prices suck, their customer service sucks, and their selection is absolutely horrible. They have maybe 30-40 handguns in stock, 10 rifles or so, very few acc's, and very little ammo. The worst part of it all is the customer service though, if people are going to pay your inflated prices the very least you can do is give them some good customer service.
Sorry, I am calling Bullshit here. I've explained the pricing up above, we're VERY aggressive on this. On some things we're just going to not be able to compete on others, we'll be driving prices down. Considering that you've done most of your purchasing through Buds Gun Shop, which does business by bulk sales and then drop shipping from a distributor operating in some cases 15-35 dollars above cost, one has to draw the line somewhere and cede those areas so scarce resources can be re-directed. However, in a lot of cases, we're right there with them on price. I understand shopping for a deal, we all want one, but calling our prices outrageous? Please. As for selection, there's only so much one can fit in a 600 square foot shop. We've packed it to the gills with us having an excellent selection of quality products in the AR-15 categories going from Spikes Tactical, Lewis Machine and Tool, Knights Armament Company, Adcor Defense, Smith and Wesson and we just became a dealer for Blackheart International. That's just for AR-15s. Some aren't exactly household names, but they are quality products. We also stock Arsenal for the AK-47s, and we're a stocking dealer for both Remington, and Mossberg. I've mentioned the Handguns up above, and we have a great selection of ammo in most of the major categories. We even stock some oddball Commie stuff for the C&R devotees out there. As for customer service, we couldn't be happier with the team that we've assembled. We greet everyone at the door, we thank folks for coming in as they leave. We've been known to drive to MD to drop off customer IDs that have been left in the shop (Going to an isolated area of Baltimore at night SUCKS, but that's what one signs up for in this business), we've driven to pick up paperwork that's been taken accidentally by customers, and we will stay late if a customer has driven 90 minutes through the hell that is the beltway to get to our shop, and we will often hold onto a deploying military customer's firearm until they get back from their mission for only the transfer fee. If you want something, we do our damndest to get it for you at a decent price through our distributors or direct from the manufacturers, or we'll let you know that we're happy to do a transfer if we can't match the price. If that's crappy customer service, I am not sure how to get through to you. I can understand where you are frustrated, but going ape-shit on several different forums over a badly communicated policy is simply silly. Prochu wrote this: They are not, the Glock prices are now the same as everywhere else, or higher
Nope. I take it you haven't seen the prices we have: Glock 19 Gen 3: $499, Glock 19 Gen 4: $550. LE/Military/GSSF: Please contact us for prices, they haven't changed from last year (in fact, the Gen 4s are a REALLY good deal, we're just prohibited by our LE contract with Glock for publishing the prices although it's an open secret). 300ultramag posted this: I just spoke with one of the owners again, he's denying they ever sent a email out saying they will still honor the old fee for transfer requests put in before 4/15 and the FFL transfer cards. Furthermore he said they would give me a free transfer if I could figure out how to undo the bad rep I've now given them. I told him if he sent me a email saying in writing they will honor my one free transfer then I would make a post saying they made it right. If they think I'm going to appologize for being taken advantage of then they've got another thing coming, I'm also not going to pull this down because its the truth, and people should know how they practice business. It would be nice however to be able to change this to show that they do care about the customers and are willing to make this right for me and anyone else they dicked over, but after talking to the owner over the phone I highly doubt thats gonna happen.
You spoke with my business partner, wires got crossed due to poor execution by yours truly (see falling on sword comment above). Damn... you make it sound like this was intentional. It wasn't, quite simply a fuckup on my part. Yet you are screaming high to the winds how we "screwed you" over. I don't like this, but I can see where you are coming from. 300ultramag posted this: They keep acting like this is a money issue when it most certainly is not. Their rate went up by $5... big deal, they gotta eat too. The problem here is their customer service and how they handled the situation, it has absolutely nothing to do with a measily $5.
You are making it into a money issue on how you think you were screwed. 300ultramag posted this: He kept mentioning too how people were just coming to them for the cheap transfers. Well lets put two and two together here... if because of your low transfer fee it gets you more business, you will make more money even though your making $5 less on the transfer, plus you will have that many more customers coming through the door that are going to buy stuff. Furthermore, if you lower your prices so they aren't absolutely outrageous people will come to you to buy guns too. Guess they don't understand the basics of business.
The basics of business are well understood, that's why the rates had to go up and the free FFL transfer program had to end. As for the prices, I've already explained this portion. 300ultramag posted this: I have another shop that I used to go to long before Nova Arms was even thought of, Virginia Arms. They treat their customers with respect with the exception of 2 employees I've met (won't name names), and it's the first gunshop I've found locally that doesn't price gouge. Even during the AR15 buying craze Bernie didn't raise his prices and take advantage of his customers, want to guess what Nova wanted for a AR back then?
You need to get your facts straight here. During the Obama-inspired craze of 08-09, we weren't even in business. We opened our doors with 23 guns (due to a shipping delay with a distributor) on 1/30/2010. We maybe got in on the tail end of that craze, and we couldn't even get AR-15s until March 2010, and that was when we received our first shipment of LMT rifles. We match the manufacturer's price on several different items: Spikes Tactical, as well as Arsenal. If that's "gouging", you need to speak to the manufacturer, not us. Prochu: I have to say, I've frequented NOVA Armament and the guys were real nice. There were a few times they seemed overwhelmed by transfers, but I have to say. `
Thank you for the kind words. I don't much care about the added $5, the store is very convenient for me and the people that have helped me look at pistols and a few rifles have been very helpful. I don't mind picking something up here and there that costs a little more to support a local business. Some of their prices were a bit much for my tastes, so I got a couple of firearms transferred in. I even called a couple of times offering to let them match the price so they could make the sale and I didn't mind paying the sales tax. Both times, they declined.
We appreciate the opportunity to win your business, sometimes if you find a good deal on the web, we're simply not going to be able to match it, it's simply a case by case basis. It's like trying to compete with Wal-Mart on certain items, we're buying them for what they are selling them for. You have to pick your battles, or niches. It seems like the firearms industry as a whole is the only place where people bitch about making $25-30 for going over some paperwork. I thought the multiple transfer card was a sweet relatively new idea in an industry that seems very old school. I have 3 transfers myself now and I'm kind of pissed that they won't honor them until they run out, so I can redeem my freebie, but that's not the end of the world for me.
We'll honor the Frequent FFL Transfer card, with your next transfer on the house. That's how it'll be for the card holders as we executed the change poorly. After that, the transfer fees will be what is posted on our website. We figure that's a fair exchange for the mixup on our part. 300ultramag posted this, which I am still trying to figure out how it happened: That's strange because about 2 months ago when I went in to pick up a S&W 642 and M&P 15-22 I also bought a zero tolerance knife. I didn't check it out in the store much because I was in the process of checking out and I had already looked at them before at the gun show and knew it's what I wanted. I got home and got to playing with it and noticed part of the tip was broken off. I was back out there a hour after buying it and they wouldn't exchange or return it even though the item was obviously new in the box. When I went out there Tuesday they just so happened to have another ZT knife with the same thing on the tip and when I asked them about it they just looked it over and then looked at me like I was an alien. That was my first bad experience with them, but I gave them a opportunity to redeem themselves and they screwed that up to.
Here I have to delve into your story a bit. You picked up the 642 and M&P15 as transfers from Bud's Gun Shop on the 24th of January. We received those on the 24th of January as well. For the record, I'm wondering how you can make a repeated claim on bad customer service when you got your guns the same day they were received by us. As for the Zero-Tolerance knife, I'm not sure how to take that considering this is how the knives have been displayed in the store since we more or less opened: 
As you can see in the display case, the knives are sitting on top of their boxes, usually clipped to them. This is so a customer can see the style of the blade, the finish, and how large it is in relation to say, their hand. This is one of our SOPs for showing a knife to a customer: When a customer asks to see the knife, we take it out, unclip it from the box, and then hand it to the customer hilt first. This enables the customer to see and handle the entire knife in a safe manner, including the blade tip. Considering that we also check our inventory prior to placing it in a display case, a broken tip would have been noticed. The only time the knife goes back into the factory box is when a purchase is made and the knife is closed up (if a folder). What happens when a product leaves the store is completely out of our control. Considering that the same knives are there since Tuesday (this picture was taken before we closed today), can you mention which one has the "tip issue?" I'll refund 300ultramag's 5 dollars considering the circumstances. 300ultramg, Please PM me with the address you would like your 5 dollars sent to. If there are any further questions, please direct them in a PM to me, or to the store at: 703-435-4222. I am there in the afternoons M-W from 3-7, F from 3-7, and every other weekend to address concerns in person as well. I am not in this weekend as I am spending Easter with my family. v/r, TJ |
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Quoted: Oh, there have been better days, that is for sure. The Reverend Dr. Martin Luther King, Jr. wrote, "The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy." You measure up in my book, tinygnat219 ... so much so, in fact, that SuperFly seems a more appropriate sobriquet than TinyGnat. I'm not so sure how your partner and relevant staff would fare if judged by the same metric, tinygnat219. Your business. Your call. If it were my business, I'd consider a heart-to-heart with all concerned about the benefits that can accrue from accepting comments from customers about new situations, and allowing both owners to consider their desired response. Winning new business and new customers is easier, when the old customers aren't unduly alienated. But it is business. Customers with unreasonable demands/expectations might not get the answer they desire. Generally, it's easy to tell the righteous side of subsequent caterwauling. But the 'righteous' answer might just be that the business chose to deal with it in the manner that the customer finds unacceptable. If others find that unpalatable, they'll react accordingly. I suspect that most of us would not mind being told, 'let me buck that question up the chain, and I'll give you an update within three business days' or something similar. In this era of immediacy, the concept of it being okay to wait for the 'best' answer seems to exist only among us old folks. While his indictment was harsh, 300ultramag appears to have really tried to influence the outcome of this interaction to what tinygnat219 seems to agree was the correct resolution. At what point does the customer's responsibility/obligation to ejemimicate the shopkeeper end? It's probably better to ask where the customer's duty begins. One of the cardinal rules of business is that unsatisfied customers let others know of their dissatisfaction ... the greater the sense of injustice or injury, the more vitriolic the sentiments. Dr. King also wrote, "The time is always right to do what is right." I'm looking forward to reading 300ultramag's next contribution here. And in the other thread, wherever it is. |
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Thank you. Where I take issue is your comment on "outrageous prices". We're very competitive on just about everything in the store. We have the lowest Glock prices in the area, our S&W M&Ps are cheaper than Buds Gun Shop, our Beretta, and Springfield lines are also competitive. If you don't like the prices, then why have you spent your money with us? Actually, in looking through our records, you've done most of your business with us through transfers. There's nothing wrong with that, just wanted to point that out. I would suggest taking a ride down the road to VA arms and compare some prices. I buy from your store because 1. I'm already there and 2. I like supporting local gun stores. Most of my business with you guys is through transfers yes, but I always spend money when I come in to pick up those transfers. Tuesday was the first time I have ever left your store with only my transfer. Well, there are always those who don't get the message despite the best efforts at getting the word out through E-mail, webpage, and verbal communication with customers picking up their transfers. In our case, combine that with a lack of communications between myself, my partner, and my manager, and you get... this in partiality. If you can forward the names of the employees to me, I will have a talk with them as to getting the effective store policy out there. As for the online transfer form, that's been corrected and our web administrator flogged. However, the policy change has been on the website for a while now, as well as the notice we have posted in the store. I regret that you didn't get our message and that is something we will endeavor to change in the future. If your reffering to the employee I spoke with on the phone the day of doing the transfer request it was your business partner Wei. I find it REALLY hard to believe the other owner of the damn store doesn't know how the show is being run. This is partially where I fall on the sword. You see, I write the E-mails for NOVA Armament, LLC. I send out the new specials, new inventory, and other things. What I posted in the E-mail never made it to the website, my business partner, or to our manager. As for those customers that still have their Frequent FFL Transfer Cards, after speaking with my partner so that we are on the same page with this, we will exchange them for a free transfer to make up for the inconvenience. The new rates and policies will still apply.
See my post above. Not sure what to tell you here. We don't have chairs on the sales floor. Did you ask to speak to either the manager, or one of us? We would have been more than happy to explain the policy to you then, and possibly remedied this before you started dragging our name through the mud.
Well you can call me a liar again, it wouldn't be the first time somebody from your establishment did so, in fact your business partner did just that yesterday about the email. Somebody was sitting their fat ass in a office chair on Tuesday when I was in there right behind the knife counter. It wasn't Wei, and it wasn't Jason, it was whoever else was there that day. Furthermore the other owner Wei was standing right there when I was going back and forth with Jason about the fee and transfer card, whoever was sitting in the chair (I believe it to be you but not 100% certain) was also sitting there (in that chair that doesn't exsist) paying full attention when I was discussing this with Jason. So yes I took it up with Jason the operations MANAGER, Wei, and who I believe to be you. Sorry, I am calling Bullshit here. I've explained the pricing up above, we're VERY aggressive on this. On some things we're just going to not be able to compete on others, we'll be driving prices down. Considering that you've done most of your purchasing through Buds Gun Shop, which does business by bulk sales and then drop shipping from a distributor operating in some cases 15-35 dollars above cost, one has to draw the line somewhere and cede those areas so scarce resources can be re-directed. However, in a lot of cases, we're right there with them on price. I understand shopping for a deal, we all want one, but calling our prices outrageous? Please. As for selection, there's only so much one can fit in a 600 square foot shop. We've packed it to the gills with us having an excellent selection of quality products in the AR-15 categories going from Spikes Tactical, Lewis Machine and Tool, Knights Armament Company, Adcor Defense, Smith and Wesson and we just became a dealer for Blackheart International. That's just for AR-15s. Some aren't exactly household names, but they are quality products. We also stock Arsenal for the AK-47s, and we're a stocking dealer for both Remington, and Mossberg. I've mentioned the Handguns up above, and we have a great selection of ammo in most of the major categories. We even stock some oddball Commie stuff for the C&R devotees out there. As for customer service, we couldn't be happier with the team that we've assembled. We greet everyone at the door, we thank folks for coming in as they leave. We've been known to drive to MD to drop off customer IDs that have been left in the shop (Going to an isolated area of Baltimore at night SUCKS, but that's what one signs up for in this business), we've driven to pick up paperwork that's been taken accidentally by customers, and we will stay late if a customer has driven 90 minutes through the hell that is the beltway to get to our shop, and we will often hold onto a deploying military customer's firearm until they get back from their mission for only the transfer fee. If you want something, we do our damndest to get it for you at a decent price through our distributors or direct from the manufacturers, or we'll let you know that we're happy to do a transfer if we can't match the price. If that's crappy customer service, I am not sure how to get through to you. I can understand where you are frustrated, but going ape-shit on several different forums over a badly communicated policy is simply silly.
You can see my comments on pricing further up, you're not as competitive as you think you are, look at the prices for the magpul stuff... $200 for a ACS stock? Dropping off somebody's ID's are good on you, but going to pick up paperwork from customers who "accidently" took it (aka your employees screwed up) is just fixing your mistake, hardly a customer service good deed. When I walked in Tuesday nobody said hello, kiss my ass or anything. You spoke with my business partner, wires got crossed due to poor execution by yours truly (see falling on sword comment above). Damn... you make it sound like this was intentional. It wasn't, quite simply a fuckup on my part. Yet you are screaming high to the winds how we "screwed you" over. I don't like this, but I can see where you are coming from.
Because I feel I've been fucked over and I was. Once again I have a hard time believing your business partner that is in the shop more than you isn't in the loop about the policies. You are making it into a money issue on how you think you were screwed.
Absolutely not, this is a customer service issue 100%. I've got money, I don't care about $5, that wouldn't even get me lunch. The basics of business are well understood, that's why the rates had to go up and the free FFL transfer program had to end. As for the prices, I've already explained this portion.
Obviously not, that frequent FFL card I'm sure kept a lot of people coming back. That's a basic of business is to keep people coming back. You need to get your facts straight here. During the Obama-inspired craze of 08-09, we weren't even in business. We opened our doors with 23 guns (due to a shipping delay with a distributor) on 1/30/2010. We maybe got in on the tail end of that craze, and we couldn't even get AR-15s until March 2010, and that was when we received our first shipment of LMT rifles. We match the manufacturer's price on several different items: Spikes Tactical, as well as Arsenal. If that's "gouging", you need to speak to the manufacturer, not us.
I know my facts perfectly well, I'm aware that you didn't open until early 2010 but I remember going in around May and you still had AR's for HUNDREDS over MSRP. You were on the tail end but you were still price gouging like crazy. Matching the manufacturers price is nothing, other gun stores prices are well under MSRP. 300ultramag posted this, which I am still trying to figure out how it happened: That's strange because about 2 months ago when I went in to pick up a S&W 642 and M&P 15-22 I also bought a zero tolerance knife. I didn't check it out in the store much because I was in the process of checking out and I had already looked at them before at the gun show and knew it's what I wanted. I got home and got to playing with it and noticed part of the tip was broken off. I was back out there a hour after buying it and they wouldn't exchange or return it even though the item was obviously new in the box. When I went out there Tuesday they just so happened to have another ZT knife with the same thing on the tip and when I asked them about it they just looked it over and then looked at me like I was an alien. That was my first bad experience with them, but I gave them a opportunity to redeem themselves and they screwed that up to.
Here I have to delve into your story a bit. You picked up the 642 and M&P15 as transfers from Bud's Gun Shop on the 24th of January. We received those on the 24th of January as well. For the record, I'm wondering how you can make a repeated claim on bad customer service when you got your guns the same day they were received by us. As for the Zero-Tolerance knife, I'm not sure how to take that considering this is how the knives have been displayed in the store since we more or less opened:
http://i833.photobucket.com/albums/zz257/Tinygnat219/Knifedisplay2.jpg?t=1303527803 As you can see in the display case, the knives are sitting on top of their boxes, usually clipped to them. This is so a customer can see the style of the blade, the finish, and how large it is in relation to say, their hand. This is one of our SOPs for showing a knife to a customer: When a customer asks to see the knife, we take it out, unclip it from the box, and then hand it to the customer hilt first. This enables the customer to see and handle the entire knife in a safe manner, including the blade tip. Considering that we also check our inventory prior to placing it in a display case, a broken tip would have been noticed. The only time the knife goes back into the factory box is when a purchase is made and the knife is closed up (if a folder). What happens when a product leaves the store is completely out of our control. Considering that the same knives are there since Tuesday (this picture was taken before we closed today), can you mention which one has the "tip issue?" Is the norm to make a customer wait days to get their guns? I remember that particular transfer quite well because I had somewhere I needed to be and I waited 4 hours after it showed it had been delivered and finally called and was told "ohh yeah we were about to call you and let you know your transfers were ready". When I was at VA Arms Thursday it was because a friend of mine bought a XD45 from a online dealer. They have FAR more transfers that you guys and they called within a hour of it being delivered to let him know it arrived. I never physically looked at the knife I bought in the store, I glanced at it in the case, saw the price was ok, and said I'll take that too. Never handled it, as I said I was in a hurry that day, it ws boxed up and put in a bag after I paid for it. It's partially my fault for not checking it out there in the store, but theres no way whoever put my knife in the case didn't notice the chip out of the tip. I understand you aren't responsible for what happens after it leaves your store but it is your responsibility if you sold a defective product to a customer that went unnoticed. Like I said I was back out to the store a hour after getting it, I live 30 minutes away from you without traffic, common sense would tell you I didn't even have time to harm the knife but none of your employees excercised any of this that day. The knife was obviously the same condition as when it left the store, there wasn't a mark on it and it was an hour after I bought it. Hell I didn;t even get to do the paper test on it before bringing it back to the store. The one in the case with the messed up tip is the black on, it doesn't show in the picture but when I was there Tuesday it was obvous the tip wasn't perfect just by looking at it through the counter. I'll refund 300ultramag's 5 dollars considering the circumstances.
300ultramg, Please PM me with the address you would like your 5 dollars sent to. If there are any further questions, please direct them in a PM to me, or to the store at: 703-435-4222. I am there in the afternoons M-W from 3-7, F from 3-7, and every other weekend to address concerns in person as well. I am not in this weekend as I am spending Easter with my family. v/r, TJ My address is on file with you, I just did a transfer this week and it has not changed. |
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Wei is here,
We had bad internal communication in regard to the transfer card issue. There was no intention for us to "screw" anyone. I will offer again, anyone who has a transfer card we will be taking care of you when you have a transfer come in to our store. Our mission: we want to improve customer service in the Gun Store atmosphere. My belief is there are a lot of happy customers, and we intend to have many more happy customers with us in the future. Fact, 1, During the day of the incident, I did not receive any direct communication from you either complaint or protest about the transfer in question. (sorry, in my store we do not just jump into conversations that seem to be taking care of) Fact, 2, Sir you stated that you purchased a knife from us with a broken tip, however, the knife in question is a ZT0302 with brown handle which we have never stocked in the shop, we had ZT 0301(green handle), 0700, 0551, 0200 (black handle liner lock) I remember the conversation about the knife like this: " I bought the knife somewhere and the tip looks kind of weird." at this time Jason pulled out our knives and did a comparison with your pocket knife, we did not know what was going on with your knife, so I closed the knife and hand back to you. Fact, 3. We stock largely with KAC and LMT product at the time you have mentioned. Please let me know where did you get the MSRP on these items? And how much exactly we are over the MSRP? Fact, 4. Please Note, WE DO NOT STOCK ACS STOCKS FROM MAGPUL.Never have and never will (we have limited amount in our space and we can alway special order for our customers) We do stock LMT SOPMOD stock perhaps you mistaking those two items. Fact, 5. We do still participate in the GSSF, LE, Military, Glock Blue Gun Program and are stocking dealer of what Glock is able to produce and get to our storefront. We also have not raised our Glock prices, to those shopping around please come by and see and compare. I will apologize again an internal miscommunication has in inconvenience to our customers. We will offer a Free transfer to anyone already in the program, as long as during the transfer you show us the transfer card. As of the gentleman in concern, I will promptly mail you a $5 check, to your residence. As of us as Nova Armament, We will do our best to serve our customers online, and off line, and around the northern VA community. Virginia Arms, is not our competitor, they are our model, and they are a standard we measure ourselves to from time to time. |
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Wei and TJ are stand up guys. I was just in earlier this afternoon, and picked up a new Glock 20. Always amazing customer service, and attention to detail. S LOL first post and just registered looks like someone made another name to talk themselves up or was encouraged to do so by someone else |
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Wei and TJ are stand up guys. I was just in earlier this afternoon, and picked up a new Glock 20. Always amazing customer service, and attention to detail. S LOL first post and just registered looks like someone made another name to talk themselves up or was encouraged to do so by someone else Come on, we all know that wouldn't happen! |
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Wei and TJ are stand up guys. I was just in earlier this afternoon, and picked up a new Glock 20. Always amazing customer service, and attention to detail. S LOL first post and just registered looks like someone made another name to talk themselves up or was encouraged to do so by someone else Wow jackass....I have another account which I have been locked out of due to my email getting hacked. I have been registered longer than you pal. |
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As others have stated, everybody has a right to make a call based upon their own personal experiences. That said, I'll throw mine into the mix here for what its worth. I do know that there has been some new employees come in lately. They seem to be fine folks, but there also may have been an opportunity here for some level of miscommunication. The fact that one of the owners came on here and tried to make it right in my mind is worth something to me, maybe not others, but it is to me. I remember right after the election in Nov. 08 going over to a gun shop not that far from where NOVA Armament is. One of the employees had brought in his own personal stash of 7.62x39 Wolf fodder and had slapped $15 a box on it. I have not been back there since that time.
Regarding prices, I don't find NOVA out of line when compared to others. Admittedly, I have not been down to Virginia Arms, thus I don't know their prices. I do believe I have been to just about every other shop in the area. I'm not going to beat up on them as they can conduct business any way they wish, but in comparison to most, NOVA might as well be a thrift store –– especially when it comes to used guns. I have picked up Glocks, an LMT and a few shotties from them. Never had a bad experience and not one of them was unreasonable in price. Even though the shop is a bit on the small side, they manage to throw some high-end pieces up on the wall and mix it with a good measure of more affordable options. You can grab an LMT MRP off the wall or an $800 Spikes. They are the only shop I have been to that routinely carries Arsenal AKs. My last Glock purchased there was about $20 more than I could bag it off Gunbroker... without the wait and without shipping. I have met TJ on multiple occasions and have also worked quite a bit with Wei. Once again, to each person their own experiences, but I have always felt that they were far more sociable and interested in their customers than their peers at other locations. Not one person in that shop has ever given off the impression of having a 10 inch stack of Guns and Ammo next to their toilet at home nor do they fit the stereotype of the counter-commando that you find at some shops. Yep, this is post number 4 for me I believe. Its somewhat rare as I do a great deal more reading / cherry picking on any given forum than posting, but I felt these guys deserved a plug from my own experiences. |
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I have known Wei for more than 7 years over the course of his three past jobs. I just tell him what I want and then stop by to pick it up. I disagree with the assessment by the OP that NOVA Armament has "overpriced crap." A quick internet check has always shown that he is within 5%, which is fine with me. I have never really talked to TJ but Jason has chatted me up a few times. All of them have been polite to my wife and my kids while I am looking through a catalog or perusing the used gun section.
I am not a fan boy of any gun store in the area but rather I just go to one guy in each store. There are other gun stores nearer to me but I always go with Wei for orders and xfers. NOVA Armament has more than a few guns cheaper than VA Arms. |
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Wei and TJ are stand up guys. I was just in earlier this afternoon, and picked up a new Glock 20. Always amazing customer service, and attention to detail. S LOL first post and just registered looks like someone made another name to talk themselves up or was encouraged to do so by someone else Wow jackass....I have another account which I have been locked out of due to my email getting hacked. I have been registered longer than you pal. Did you get butthurt because somebody hacked your internets? 
COOL STORY PAL |
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Quoted: Quoted: Quoted: Wei and TJ are stand up guys. I was just in earlier this afternoon, and picked up a new Glock 20. Always amazing customer service, and attention to detail. S LOL first post and just registered looks like someone made another name to talk themselves up or was encouraged to do so by someone else Wow jackass....I have another account which I have been locked out of due to my email getting hacked. I have been registered longer than you pal. Well then, you should be familiar with the rules of the site. What is your old username? |
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Wei is here, We had bad internal communication in regard to the transfer card issue. There was no intention for us to "screw" anyone. I will offer again, anyone who has a transfer card we will be taking care of you when you have a transfer come in to our store. Our mission: we want to improve customer service in the Gun Store atmosphere. My belief is there are a lot of happy customers, and we intend to have many more happy customers with us in the future. Fact, 1, During the day of the incident, I did not receive any direct communication from you either complaint or protest about the transfer in question. (sorry, in my store we do not just jump into conversations that seem to be taking care of) Fact, 2, Sir you stated that you purchased a knife from us with a broken tip, however, the knife in question is a ZT0302 with brown handle which we have never stocked in the shop, we had ZT 0301(green handle), 0700, 0551, 0200 (black handle liner lock) I remember the conversation about the knife like this: " I bought the knife somewhere and the tip looks kind of weird." at this time Jason pulled out our knives and did a comparison with your pocket knife, we did not know what was going on with your knife, so I closed the knife and hand back to you. Fact, 3. We stock largely with KAC and LMT product at the time you have mentioned. Please let me know where did you get the MSRP on these items? And how much exactly we are over the MSRP? Fact, 4. Please Note, WE DO NOT STOCK ACS STOCKS FROM MAGPUL.Never have and never will (we have limited amount in our space and we can alway special order for our customers) We do stock LMT SOPMOD stock perhaps you mistaking those two items. Fact, 5. We do still participate in the GSSF, LE, Military, Glock Blue Gun Program and are stocking dealer of what Glock is able to produce and get to our storefront. We also have not raised our Glock prices, to those shopping around please come by and see and compare. I will apologize again an internal miscommunication has in inconvenience to our customers. We will offer a Free transfer to anyone already in the program, as long as during the transfer you show us the transfer card. As of the gentleman in concern, I will promptly mail you a $5 check, to your residence. As of us as Nova Armament, We will do our best to serve our customers online, and off line, and around the northern VA community. Virginia Arms, is not our competitor, they are our model, and they are a standard we measure ourselves to from time to time. Well your an idiot if you think the situation was being taken care of. Further more your a liar. The knife I bought from YOUR STORE is a zero tolerance 0301 GREEN handle. Feel free to look on the ticket from my transfer from buds for the 642 and 15-22. This is the third time you guys have called me a liar and every time you were wrong. Now for the 4th time your calling me a liar there was a damn fde magpul ACS with $199.99 marked on it in the case with all the other AR-15 parts. Not only do you guys suck at communicating with your employees you also don't know what the hell you have in your own store. I'm done with you guys and will turn everybody I come across away from your store. I'll be looking for that $5 in the mail but I'm not going to hold ky breath. |
| In the fraternaty of shooters, say your peace and cease fire. I have been to NoVa and VA Arms...both were great and have bought at both places. I will go back to both shops...Adam Smith's "Invisible Hand" will sort out the issue....that said, civility should be at a premium.....I just came back from Australia where shooters would love to bitch about a problem like this but can't. Vaya con Dios. |
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Here's a picture of my GREEN handle ZT 0301 I BOUGHT FROM YOU and also a pic of it with the 642 and 15-22 I took after I got back from your store for the second time the day I bought it. Did you not take a look at the knife before you bought it? I would think that someone dropping that kind of coin on a knife...or anything for that matter would inspect the knife/gun/widget, etc before they walked out of the store with it. I wasn't there at the time of the "incident" but I'm pretty sure Wei would have let you finger f*ck the knife, especially as you were buying it. Wei already said he would credit you the difference for your transfer and has come out and publicly stated his position on the new policy and what happened, I mean it's $5...damn bro get over it. I highly doubt that Wei sold you a bum knife, or is trying to screw you. I've known Wei for many moons and he has always been a stand up guy...with the exception of being a Glock fan he's ok :p To date you are the only person I've heard complain about Nova Armament. |
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I already explained the situation of the day when I bought the knife, I was in a hurry and didn't touch it in the store. I saw the knife in the counter and said "I'll take the too" and they bagged it up. In hind site I should have looked it over but I assumed it was fine because it was new. I brought it right back out there though and they wouldn't do anything about it.
I've said it before and I'll say it again, this isn't about $5 that is chump change and I could care less about it. The problem here is their customer service. Four times now they have accused me of lieing and it has been them wrong evey time, in the last post Wei claimed my knife is green and said I didn't purchase it from them when he is wrong on both accounts. They're liars and cheats! |
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I already explained the situation of the day when I bought the knife, I was in a hurry and didn't touch it in the store. I saw the knife in the counter and said "I'll take the too" and they bagged it up. In hind site I should have looked it over but I assumed it was fine because it was new. I brought it right back out there though and they wouldn't do anything about it. I've said it before and I'll say it again, this isn't about $5 that is chump change and I could care less about it. The problem here is their customer service. Four times now they have accused me of lieing and it has been them wrong evey time, in the last post Wei claimed my knife is green and said I didn't purchase it from them when he is wrong on both accounts. They're liars and cheats! so if hes wrong about it being green, how come the knife in your picture is, you know, green? |
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I already explained the situation of the day when I bought the knife, I was in a hurry and didn't touch it in the store. I saw the knife in the counter and said "I'll take the too" and they bagged it up. In hind site I should have looked it over but I assumed it was fine because it was new. I brought it right back out there though and they wouldn't do anything about it. I've said it before and I'll say it again, this isn't about $5 that is chump change and I could care less about it. The problem here is their customer service. Four times now they have accused me of lieing and it has been them wrong evey time, in the last post Wei claimed my knife is green and said I didn't purchase it from them when he is wrong on both accounts. They're liars and cheats! so if hes wrong about it being green, how come the knife in your picture is, you know, green? Sorry that was a typo, he claimed its the coyote brown model |
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I already explained the situation of the day when I bought the knife, I was in a hurry and didn't touch it in the store. I saw the knife in the counter and said "I'll take the too" and they bagged it up. In hind site I should have looked it over but I assumed it was fine because it was new. I brought it right back out there though and they wouldn't do anything about it. I've said it before and I'll say it again, this isn't about $5 that is chump change and I could care less about it. The problem here is their customer service. Four times now they have accused me of lieing and it has been them wrong evey time, in the last post Wei claimed my knife is green and said I didn't purchase it from them when he is wrong on both accounts. They're liars and cheats! so if hes wrong about it being green, how come the knife in your picture is, you know, green? Sorry that was a typo, he claimed its the coyote brown model Serious question .... 300ultra, at this point what could NOVA Armaments do to make things right with you ? |
You didn't even mention the knife until half way down page one if it was such an outrage I think I would have mentioned it in your first post where apparently $5 and a free transfer was the issue 
My take on your situation is school yard name calling on the Internet is not the way to solve a problem with a trader talk to the manager and if that doesn't work talk to the owner face to face. |
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I already explained the situation of the day when I bought the knife, I was in a hurry and didn't touch it in the store. I saw the knife in the counter and said "I'll take the too" and they bagged it up. In hind site I should have looked it over but I assumed it was fine because it was new. I brought it right back out there though and they wouldn't do anything about it. I've said it before and I'll say it again, this isn't about $5 that is chump change and I could care less about it. The problem here is their customer service. Four times now they have accused me of lieing and it has been them wrong evey time, in the last post Wei claimed my knife is green and said I didn't purchase it from them when he is wrong on both accounts. They're liars and cheats! so if hes wrong about it being green, how come the knife in your picture is, you know, green? Sorry that was a typo, he claimed its the coyote brown model ah ok then, nevermind. |
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NoVA Armament and Virginia Arms are both very good stores that I trade with. I wouldn't hesitate to buy from either again. There are other gun shops in the greater No VA area that I would NEVER set foot in again.
Maybe we can scrounge up enough donations to set up a $7 charity fund for the OP? |
