[ARCHIVED THREAD] - Nelson Tactical Rant (Page 1 of 2)
Posted: 2/23/2013 5:56:11 AM EDT
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I bought an integral 10/22 and submitted a Form 1 on an SBR on the same day in January 2012. Both went pending the same day. Six months later I called the NFA hotline on a Thursday and they said that I was approved for both of them on Tuesday. When I received my stamp today for the SBR on a Saturday 6 months later I went to Nelson to pick up the 10/22. Odds are they got the other stamp judging form past experience. The conversation went like this: Tesco: "Did the mailman come today?” Guy behind counter: "Yah, I think so. Why do you ask?” Tesco: "I bet you 10 bucks that there is a tax stamp back there with my name on it.” Guy behind counter: "Okay, hold on a sec. I will take a look.” Guy goes in the back for a few minutes and Rick comes back with my Form 4. Rick with a bewildered look on his face: "Hi Tesco, how did you know this was here? Did the ATF call you?” Tesco: Explanation of knowledge Rick: "Sorry but [the employee with knowledge about NFA] will be in on Monday to process this and you can pick it up then.” He had a look on his face that like the ATF was going to shoot his dag if he didn’t run it past his NFA person first. Tesco: "Just make a copy of the form, give me my property, and let me be on my way. The NFA person can get whatever info they need off the copy on Monday.” Rick: "No, you need to come back.” When I show up to pick up my 10/22 they cannot find the case and therefore tool and rail. I wait around for an hour and they tell me to go home and they will call me when they find it. When I come back a week later to pick up my case, I look in it and see all the parts I need plus some other giblets I don’t really care about. I get home and take a closer look at everything and find out that the other giblets were all the accessories for someone’s Saiga 12. I bring all the Saiga parts back to the store and wonder if the guy ever got his stuff. For some stupid reason I give them a onetime pass. I go back in there yesterday and am going to buy a YHM Phantom. I have all the paperwork with me, I just need to sign a form 4 and a new assignment of property and be on my way. Rick: "The person who dose NFA is busy and I need to come back with an appointment.” I drove an hour to get there and I have other things to do after I leave the shop. I tell Rick that I have all the paperwork with me, I can sign the forms and they will be fine. If the NFA person has a problem with them, and she won’t, she can call me and I would be more than happy to make an appointment and come back. Rick: "No, you need to make an appointment, that’s the policy.” The tone in his voice said "Why are you trying so hard to make me do my job and give me money?” I just pick up my documents and walk out. Well if you have owned a store that deals NFA for 3 years and don’t even know how to do the paperwork and treat customers like they are a pain in the ass, fuck you, I will shop elsewhere. Edit for clarity |
| I don't much care for that place either. They were trying to tell me its illegal to build a pistol from a stripped lower and having another fully built rifle in your house would be constructive intent. Pretty much made me feel like a felon for trying to buy a pistol upper. |
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Quoted: I don't much care for that place either. They were trying to tell me its illegal to build a pistol from a stripped lower and having another fully built rifle in your house would be constructive intent. Pretty much made me feel like a felon for trying to buy a pistol upper. This is just a bad way to run a business. I can understand if a guy running a regular gun shop were to not know the nuances of the NFA, but if you are selling NFA you should be able to educate your patrons on the laws surrounding your wares. Just think if the the guy was telling people that something was legal when it is not instead of the other way around. <o:p></o:p> |
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Quoted: Huh - that's weird. They didn'y used to have a special NFA guy. Pretty sure Rick ran my NFA paperwork a couple years ago. Since I started going there they did. As of November 2011 it was a younger Male with a bad attitude. Somewhere between January and August last year it switched to a Female that seemed pretty nice the few times I talked to her.
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Her name is Nicole,abd she is easy on the eyes.Bought 3 cans from her with a fourth on order.No problems.I agree the new younv guy who wears the Hk tactical is a bit if a wannabe tard however. That Sergeant in the United States Marine Corps (Currently serving in the Reserves) you are referencing is far from a wannabe in my personal opinion. I can't comment on your perception of your past personal interactions except to say that I have never had any issues with him or anyone else at the store. I have been a customer for at least 8 years and have seen Rick grow the business from a tiny corner (he only had a single 4' display case in just a corner) in the back of the Video shop to a high volume store front. |
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I have been a customer for at least 8 years and have seen Rick grow the business from a tiny corner (he only had a single 4' display case in just a corner) in the back of the Video shop to a high volume store front. Sounds like if he wants to keep up the growth and business, he's got a few issues he might want to address. 
I've never been there, never met him, or any of his staff personally. But it sounds like several people may have legitimate concerns, whether actual or perceived. |
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Sounds like if he wants to keep up the growth and business, he's got a few issues he might want to address. I've never been there, never met him, or any of his staff personally. But it sounds like several people may have legitimate concerns, whether actual or perceived. You can't please all of the people all of the time. I am not saying that 100% customer satisfaction is not a goal, but a reality in this market is that you can not meet all of the needs of every demanding customer when the demands can be unreasonable at times. People are in the habit of going on the internet to search for the absolute lowest prices and then being surprised when the local store may be a little more $$. Few stores have a dedicated person spending every waking moment finding the lowest prices to purchase from. Having a fair price and a fair profit margin and being able to service a larger number of customers is a better priority in my book. You can not have a large number of employees with nothing to do but wait for someone to walk into the store and help when there are large blocks of time with far fewer customers in the store and a large back log of customers to take care of by shipping purchased items out. It is a family business and I am certain that it has grown far faster than RIck ever anticipated. Having to be patient and wait is not going to change any time soon. Having to make an appointment for NFA items is one of those things. The first time a person gets caught by surprise should have been the last in this regard. From that point forward it should be an expectation that you have to make an appointment and/or call ahead to see if someone will be available to help you out. Nelson's Tactical is unique in the area. There is nobody in the same class in Green Bay and I have never been inside Fox Valley Firearms but I would wager that they are not doing near the same volume and do not have near the same in store stock on hand. |
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Quoted: Quoted: Sounds like if he wants to keep up the growth and business, he's got a few issues he might want to address. I've never been there, never met him, or any of his staff personally. But it sounds like several people may have legitimate concerns, whether actual or perceived. You can't please all of the people all of the time. I am not saying that 100% customer satisfaction is not a goal, but a reality in this market is that you can not meet all of the needs of every demanding customer when the demands can be unreasonable at times. People are in the habit of going on the internet to search for the absolute lowest prices and then being surprised when the local store may be a little more $$. Few stores have a dedicated person spending every waking moment finding the lowest prices to purchase from. Having a fair price and a fair profit margin and being able to service a larger number of customers is a better priority in my book. You can not have a large number of employees with nothing to do but wait for someone to walk into the store and help when there are large blocks of time with far fewer customers in the store and a large back log of customers to take care of by shipping purchased items out. It is a family business and I am certain that it has grown far faster than RIck ever anticipated. Having to be patient and wait is not going to change any time soon. Having to make an appointment for NFA items is one of those things. The first time a person gets caught by surprise should have been the last in this regard. From that point forward it should be an expectation that you have to make an appointment and/or call ahead to see if someone will be available to help you out. Nelson's Tactical is unique in the area. There is nobody in the same class in Green Bay and I have never been inside Fox Valley Firearms but I would wager that they are not doing near the same volume and do not have near the same in store stock on hand. I understand what you are saying. Either the appointment thing is new since the last time I purchased a suppressor or the person happened to be there and available when I went in. If that were not the case I would have called ahead. My problem is not with the apointment, it was with the simple request being denied to leave my portion of the paperwork there so the NFA person could call me instead of having to drive back some other day from Peshtigo. Doesn't sound too demanding does it? ETA: As a concession I would like to say the the two older (40-50s) gentlemen that work for them are some of the best gun store employees I have met.
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..... My problem is not with the apointment, it was with the simple request being denied to leave my portion of the paperwork there so the NFA person could call me instead of having to drive back some other day from Peshtigo. Doesn't sound too demanding does it? With only one perspective of what happened, I don't know. I will try and get the other side of the story. |
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..... My problem is not with the apointment, it was with the simple request being denied to leave my portion of the paperwork there so the NFA person could call me instead of having to drive back some other day from Peshtigo. Doesn't sound too demanding does it? With only one perspective of what happened, I don't know. I will try and get the other side of the story. I dont know the other side either but this is business. When it comes to business, perception is REALITY. It doesn't matter if the guy was correct and the customer is wrong, what really matters is that the customer feels jaded and is unhappy. That's a problem because as a business owner you have to make sure that if someone is unhappy, you turn it around. Ive had to do it many times in my own business. |
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I dont know the other side either but this is business. When it comes to business, perception is REALITY. It doesn't matter if the guy was correct and the customer is wrong, what really matters is that the customer feels jaded and is unhappy. That's a problem because as a business owner you have to make sure that if someone is unhappy, you turn it around. Ive had to do it many times in my own business. Reality is that other customers recognize if a customer is being unreasonable, a dick, or has a legitimate gripe. No business is going to make everyone happy every time. That is reality. I have been on both sides of the counter in varied businesses. I have worked conflict resolution with some pretty heated scenarios. If both sides are not willing to consider the perspective of the other, things draw out much longer. Regarding the firearms industry, there are threads upon threads about idiot gun store employees and idiot customers. If either start out with a chip on their shoulder, it never ends well. If both are willing to work together, things go much better. |
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I dont know the other side either but this is business. When it comes to business, perception is REALITY. It doesn't matter if the guy was correct and the customer is wrong, what really matters is that the customer feels jaded and is unhappy. That's a problem because as a business owner you have to make sure that if someone is unhappy, you turn it around. Ive had to do it many times in my own business. Reality is that other customers recognize if a customer is being unreasonable, a dick, or has a legitimate gripe. No business is going to make everyone happy every time. That is reality. I have been on both sides of the counter in varied businesses. I have worked conflict resolution with some pretty heated scenarios. If both sides are not willing to consider the perspective of the other, things draw out much longer. Regarding the firearms industry, there are threads upon threads about idiot gun store employees and idiot customers. If either start out with a chip on their shoulder, it never ends well. If both are willing to work together, things go much better. The reality is that in the last 2-3 days there have been more than enough people saying they were not impressed with Nelson Tactical to take it from a "one guy is pissed off" scenario to a real scenario that has merit. I am sure the owner is a good guy, and I do appreciate what he's doing by selling this stuff at better than rip-off prices, I think everyones issues were with his employees mostly, might be time to fire and get some people in there with better customer service abilities. |
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The reality is that in the last 2-3 days there have been more than enough people saying they were not impressed with Nelson Tactical to take it from a "one guy is pissed off" scenario to a real scenario that has merit. I am sure the owner is a good guy, and I do appreciate what he's doing by selling this stuff at better than rip-off prices, I think everyones issues were with his employees mostly, might be time to fire and get some people in there with better customer service abilities. 2 people brought up totally different scenarios. Neither warrant firing an employee. |
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2 people brought up totally different scenarios. Neither warrant firing an employee. That may be. But there certainly appear to be some issues in dealing with customers. It's never a bad time to polish up on customer service skills. Writing it off as 2 difficult customers probably isn't the right answer, whether that is the case or not. Why would anyone with good customer service skills ever tell a customer that the product they are trying to sell is broken? If it's broken, and clearly marked as such, that's one thing. But why would you ever allow a defective product out on the sales floor? |
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The reality is that in the last 2-3 days there have been more than enough people saying they were not impressed with Nelson Tactical to take it from a "one guy is pissed off" scenario to a real scenario that has merit. I am sure the owner is a good guy, and I do appreciate what he's doing by selling this stuff at better than rip-off prices, I think everyones issues were with his employees mostly, might be time to fire and get some people in there with better customer service abilities. 2 people brought up totally different scenarios. Neither warrant firing an employee. Not true. As a business owner, it's unacceptable. The reason it's unacceptable because with my complaint it was completely avoidable. Instead, the guy chose to give me bad customer service and as a result this is being discussed on a public forum. In my business we only hire people that are serious about delivering exceptional customer service. If you have an employee with exceptional customer service abilities, they can totally diffuse a situation and prevent it from escalating. There have been many times when I had a customer ask me about something and I didn't have the answer. My response was "You know what Jim? I honestly do not know... but let me make a call and find out for you.". According to your statement, I should've told him to call Google or some other source instead of me getting the answer for him. |
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. Why would anyone with good customer service skills ever tell a customer that the product they are trying to sell is broken? If it's broken, and clearly marked as such, that's one thing. But why would you ever allow a defective product out on the sales floor? The reality is that the scope is not "broken". The scope is NOT defective. The tritium is not dim, in spite of that David or even the salesman at the time believed. Even if the scope was aged and the tritium was dim, it would not be "broken". This model has a conventional reticle and so it does not rely on the tritium or other light source to illuminate it at all times. Aged tritium is not a warranty issue either. If it is so old that the tritium reticle dims, it would be incumbent upon the customer to have Trijicon replace it at their cost if they so wished. Quoted:
In regards to the used optics, the ACOG is broken. When I brought that fact up they got pissed. When I asked them what Trijicon warranty is, no one knew and they didnt bother finding out. Even though they sell Trijicon... . There have been many times when I had a customer ask me about something and I didn't have the answer. My response was "You know what Jim? I honestly do not know... but let me make a call and find out for you. I will admit that he probably should have been able to find out the Trijicon warranty for you, but that ACOG is not broken. There are 2 sides to every story. I am going to try and get the other side before I jump on the "burn the witch" bandwagon. In this day with so many stores closing the doors, offering shit for selection or raising prices through the ceiling, a place like Nelson Tactical should not be easily dismissed because of an interaction with a single sales person. |
| The issue is not with the product, it is with the customer service. No the ACOG is not broken, but it is not worth what a new one is. I have no problem with you charging whatever you want, it's your store, but you don't have to be a dick when I try to haggle with you. I looked at a used AAC element yesterday that looked like someone threw it down a driveway. He said he would take $500 instead of the $585 it was listed for I mentioned that I could get a new Element 2 or SS sparrow for 450 and that I was thinking $350-400 was more appropriate. Instead of politely telling me that he was firm on $500 he postured and gruffly stated that "I'd rather keep it, these things are hard to find." |
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. Why would anyone with good customer service skills ever tell a customer that the product they are trying to sell is broken? If it's broken, and clearly marked as such, that's one thing. But why would you ever allow a defective product out on the sales floor? The reality is that the scope is not "broken". The scope is NOT defective. The tritium is not dim, in spite of that David or even the salesman at the time believed. Even if the scope was aged and the tritium was dim, it would not be "broken". This model has a conventional reticle and so it does not rely on the tritium or other light source to illuminate it at all times. Aged tritium is not a warranty issue either. If it is so old that the tritium reticle dims, it would be incumbent upon the customer to have Trijicon replace it at their cost if they so wished. Quoted:
In regards to the used optics, the ACOG is broken. When I brought that fact up they got pissed. When I asked them what Trijicon warranty is, no one knew and they didnt bother finding out. Even though they sell Trijicon... . There have been many times when I had a customer ask me about something and I didn't have the answer. My response was "You know what Jim? I honestly do not know... but let me make a call and find out for you. I will admit that he probably should have been able to find out the Trijicon warranty for you, but that ACOG is not broken. There are 2 sides to every story. I am going to try and get the other side before I jump on the "burn the witch" bandwagon. In this day with so many stores closing the doors, offering shit for selection or raising prices through the ceiling, a place like Nelson Tactical should not be easily dismissed because of an interaction with a single sales person. I asked the kid when the ACOG was MFG'd. He said he did not know. He said the ACOG was broken because of the tritium being DIM. I said, well, it's possible it's just old enough that the tritium was worn, then the kid claimed it was MFG'd between 3-5 years ago. I asked him how he knew that and he was not able to tell me. This is about the time when the older guy carrying a 1911 just kept staring at me and offered no assistance or information. ETA: It was fishy that he first had no idea of MFG date, then said 3-5 years (why a range?). ETA: It doesn't really matter, there are obviously some issues with customer service and there are more than just one or two guys saying that. I think we've beaten a dead horse. I hope they fix their customer service issue and wish them the best. I give them props for supplying the GB area with better prices than Gander/Fleet. |
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The issue is not with the product, it is with the customer service. No the ACOG is not broken, but it is not worth what a new one is. I have no problem with you charging whatever you want, it's your store, but you don't have to be a dick when I try to haggle with you. I looked at a used AAC element yesterday that looked like someone threw it down a driveway. He said he would take $500 instead of the $585 it was listed for I mentioned that I could get a new Element 2 or SS sparrow for 450 and that I was thinking $350-400 was more appropriate. Instead of politely telling me that he was firm on $500 he postured and gruffly stated that "I'd rather keep it, these things are hard to find." If it is not worth the price to you, do not buy it. Like I just mentioned above, if you have a complaint, ask to speak to the manager. Is it the same sales person you have the issues with? I am not saying that you do not have a legitimate complaint. I am saying that there are 2 sides. Quoted:
: It doesn't really matter, there are obviously some issues with customer service and there are more than just one or two guys saying that. I think we've beaten a dead horse. I hope they fix their customer service issue and wish them the best. I give them props for supplying the GB area with better prices than Gander/Fleet. You should just drop this, it's clear you have a woody for Nelson Tactical, I respect that, but just let it go. My complaint is VALID, as are the other complaints on this forum. It doesn't make them a bad people, there are just people with bad experiences. I get around ALOT to the different shops in about a 60 mile radius. There are things which I like and dislike about each place. There are things which are company policy and there are just idiot sales people. It takes alot to make me bash a store at a whole. A single sales person which I do not enjoy dealing with is not enough. As a business owner or even a manager you have to weigh whether it is the fault of the sales staff or hyper sensitive customers. When the typical line of customers is 2 or 4 deep and most customers leave the store satisfied, you tend to hold the sales staff more credible than a grumpy customer or 2. That is not to say that a customer can not have a legitimate gripe. The way to handle a complaint is to ask for a manager and complain to them. If the manager is not made aware of the complaint, they can not do anything about it. If all you do is go home and bitch on the internet, how do you expect the issue to be resolved? 
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Quoted: Like I said, my issue is not with the price, it's his store and this is not the the United States of Russia. Also, I was talking to Rick.Quoted: The issue is not with the product, it is with the customer service. No the ACOG is not broken, but it is not worth what a new one is. I have no problem with you charging whatever you want, it's your store, but you don't have to be a dick when I try to haggle with you. I looked at a used AAC element yesterday that looked like someone threw it down a driveway. He said he would take $500 instead of the $585 it was listed for I mentioned that I could get a new Element 2 or SS sparrow for 450 and that I was thinking $350-400 was more appropriate. Instead of politely telling me that he was firm on $500 he postured and gruffly stated that "I'd rather keep it, these things are hard to find." If it is not worth the price to you, do not buy it. Like I just mentioned above, if you have a complaint, ask to speak to the manager. Is it the same sales person you have the issues with? I am not saying that you do not have a legitimate complaint. I am saying that there are 2 sides. ETA: Normally I would take my complaint to the manager. Seeing how all of my really bad experiences were with him I am taking my complaint to the community.
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| You say that the issue is not the price but with the reaction you your haggling. The reality is that he likely paid $350-400 or possibly even more. If you were selling something used, I bet that you would like to get the most for it. Nelson's typically offers fair prices as the margins are relatively low. Gander will offer you 60% or less of what they will sell it for and I know of others in the area who will only offer you 40%-50%. In a retail setting, asking for a 40% discount from retail ($235) off a used item is normally a little unreasonable. |
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I am glad you feel that way. I think that asking 50% more than what the market will bare for a new discontinued item for a used discontinued item is asking for some haggling. http://www.gunbroker.com/Auction/ViewItem.aspx?Item=330344460 I think I was being generous asking $400 for something I could have got online for $320. ETA: Typo ETA2: Disregard the above link, it is on a Form 4. Try this one and $425: http://www.gunbroker.com/Auction/ViewItem.aspx?Item=330422522 |
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The issue is not with the product, it is with the customer service. No the ACOG is not broken, but it is not worth what a new one is. I have no problem with you charging whatever you want, it's your store, but you don't have to be a dick when I try to haggle with you. I looked at a used AAC element yesterday that looked like someone threw it down a driveway. He said he would take $500 instead of the $585 it was listed for I mentioned that I could get a new Element 2 or SS sparrow for 450 and that I was thinking $350-400 was more appropriate. Instead of politely telling me that he was firm on $500 he postured and gruffly stated that "I'd rather keep it, these things are hard to find." If it is not worth the price to you, do not buy it. Like I just mentioned above, if you have a complaint, ask to speak to the manager. Is it the same sales person you have the issues with? I am not saying that you do not have a legitimate complaint. I am saying that there are 2 sides. Quoted:
: It doesn't really matter, there are obviously some issues with customer service and there are more than just one or two guys saying that. I think we've beaten a dead horse. I hope they fix their customer service issue and wish them the best. I give them props for supplying the GB area with better prices than Gander/Fleet. You should just drop this, it's clear you have a woody for Nelson Tactical, I respect that, but just let it go. My complaint is VALID, as are the other complaints on this forum. It doesn't make them a bad people, there are just people with bad experiences. I get around ALOT to the different shops in about a 60 mile radius. There are things which I like and dislike about each place. There are things which are company policy and there are just idiot sales people. It takes alot to make me bash a store at a whole. A single sales person which I do not enjoy dealing with is not enough. As a business owner or even a manager you have to weigh whether it is the fault of the sales staff or hyper sensitive customers. When the typical line of customers is 2 or 4 deep and most customers leave the store satisfied, you tend to hold the sales staff more credible than a grumpy customer or 2. That is not to say that a customer can not have a legitimate gripe. The way to handle a complaint is to ask for a manager and complain to them. If the manager is not made aware of the complaint, they can not do anything about it. If all you do is go home and bitch on the internet, how do you expect the issue to be resolved?
Dude, the manager or owner was present for the second half of the conversation and opted to do nothing but stare at me and make me feel uncomfortable. As a consumer, it is not my responsibility to fix their internal business issues. It is a training issue and something that can only be changed internally and perhaps by firing and getting the right employees in there. I will never go back again, so why should I try and fight to make their store better? That makes no sense. |
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I will never go back again, so why should I try and fight to make their store better? . My only response is that by never going back, it is truly your loss. My statements are intended to make your future shopping experience better, not just the store. Their advantages outweigh any negatives I am aware of. My satisfied shopping experiences far outnumber any negative ones. You are allowing one less than perfect shopping experience shape your total opinion of the store and I am saying that your perception does not reflect the typical shopping experience you can expect there. If every time I encountered someone at a store having a grumpy day I would get upset, I would have jumped off of the roof a long time ago. |
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I think that asking 50% more than what the market will bare for a new discontinued item for a used discontinued item is asking for some haggling. You missed my point. A store has a margin in order to pay the bills. If they payed "too much" it is because they were being nice to the person selling it. It is most often worth it setting there longer until someone pays a decent price than to sell it at a loss. Gunbroker/Ebay does not not always reflect what someone is willing to pay for something. I hate to bring them up, but Gander Mountain is proof positive of that. They are consistently above Gunbroker prices and their guns still go out the door. In regards to Nelson Tactical, I have seen far more guns priced below market value than above or even at it. |
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Quoted: You missed my point. A store has a margin in order to pay the bills. If they payed "too much" it is because they were being nice to the person selling it. It is most often worth it setting there longer until someone pays a decent price than to sell it at a loss. Gunbroker/Ebay does not not always reflect what someone is willing to pay for something. I hate to bring them up, but Gander Mountain is proof positive of that. They are consistently above Gunbroker prices and their guns still go out the door. In regards to Nelson Tactical, I have seen far more guns priced below market value than above or even at it. Do you have any airshow tickets for sale? |
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I will never go back again, so why should I try and fight to make their store better? . My only response is that by never going back, it is truly your loss. My statements are intended to make your future shopping experience better, not just the store. Their advantages outweigh any negatives I am aware of. My satisfied shopping experiences far outnumber any negative ones. You are allowing one less than perfect shopping experience shape your total opinion of the store and I am saying that your perception does not reflect the typical shopping experience you can expect there. If every time I encountered someone at a store having a grumpy day I would get upset, I would have jumped off of the roof a long time ago. It's not my loss. I can get things cheaper in Appleton at Fox Valley Firearms. However, Nelson tactical definitely has the best prices in GB and I give them credit for that. Not a big deal. |
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. Why would anyone with good customer service skills ever tell a customer that the product they are trying to sell is broken? If it's broken, and clearly marked as such, that's one thing. But why would you ever allow a defective product out on the sales floor? The reality is that the scope is not "broken". The scope is NOT defective. The tritium is not dim, in spite of that David or even the salesman at the time believed. Even if the scope was aged and the tritium was dim, it would not be "broken". This model has a conventional reticle and so it does not rely on the tritium or other light source to illuminate it at all times. Aged tritium is not a warranty issue either. If it is so old that the tritium reticle dims, it would be incumbent upon the customer to have Trijicon replace it at their cost if they so wished. Then the salesman should not have said it was broken. Or stated that they were unsure of why it was dim, but offer to research the issue. When dealing with customers, NEVER state anything that you do not know to be 100% fact. |
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Quoted: Quoted: You all know that in order to see the tritium in an ACOG, you need to be in a dark room and have your eyes night adjusted for 20-30 mins... Just like the Manual says...Right?? If only the seller had a clue on how to operate their products.  Well you know if they knew what the fuck they were talking about they would have told him that tritium is an isotope of hydrogen in the diatomic form that is an invisible gas. I mean for fuck's sake nobody can see it, it is the beta decay (electron emission for you troglodytes and mongoloids) that causes phosphorescence in the pigment on the reticle to glow. Tritium has a half-life of 12.3 years not 3-5 years. Take the fucker in the bathroom for half an hour with your Geiger counter and see for yourself. For fuck's sake doesn't anyone around her know anything about nuclear chemistry? Sorry, that is my sarcastic chemist humor. That sales pitch might actually work on me BTW. |
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LOL. Funny :)
Even if it wasn't tritium, I really didn't care for it compared to an EOTech but maybe I'd like one with a different reticle. I shoot real good with an EOTech so I just ordered one tonight. At the end of the day, it doesnt matter. I have no reason to go back. 99% of all purchases are cheaper online anyway! I am sure if I was in GB, I'd use them for transfers barring no more customer service issues. Even at that, I am sure there are some FFLs there are cheaper on transfers that do it out of their home. Same with Appleton or any other area. |
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Quoted: LOL. Funny :) Even if it wasn't tritium, I really didn't care for it compared to an EOTech but maybe I'd like one with a different reticle. I shoot real good with an EOTech so I just ordered one tonight. At the end of the day, it doesnt matter. I have no reason to go back. 99% of all purchases are cheaper online anyway! I am sure if I was in GB, I'd use them for transfers barring no more customer service issues. Even at that, I am sure there are some FFLs there are cheaper on transfers that do it out of their home. Same with Appleton or any other area. Thanks. BTW, I have no idea what an ACOG should look like in the daylight, just making a joke. |
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Tritium has a half-life of 12.3 years not 3-5 years. Which begins when the Tritium was created, not when you purchase a scope using it or even when the scope was assembled.....
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Even at that, I am sure there are some FFLs there are cheaper on transfers that do it out of their home. . I am not aware of anyone doing transfers for the general public for less than the $25 Rick charges... |
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Quoted:
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Tritium has a half-life of 12.3 years not 3-5 years. Which begins when the Tritium was created, not when you purchase a scope using it or even when the scope was assembled.....
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Even at that, I am sure there are some FFLs there are cheaper on transfers that do it out of their home. . I am not aware of anyone doing transfers for the general public for less than the $25 Rick charges... I used the FFL Finder on GunBroker and found two dealers in Appleton that do them for $20. Took only 5 minutes. They exist, but yes $25 is reasonable. |
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.I agree the new younv guy who wears the Hk tactical is a bit if a wannabe tard however. Quoted:
The reason it's unacceptable because with my complaint it was completely avoidable. Instead, the guy chose to give me bad customer service and as a result this is being discussed on a public forum.m. I stopped in today and he is no longer employed att Nelson Tactical... |
| Seems about right. I went in one day to finish some paperwork with Nicole(who is really hot! And an asset to the company who is willing to help you out) he decided to interject with some of his deep rooted knowledge. Most, if not all was incorrect. Be cool, speak softly, and respect the customer and you will do much better. Be interested to see who they hire for his replacement. |
| Perhaps the take away for these gun stores is to hire more women. The are much better at Customer service and are friendly. Know it all, opinionated gun nuts and wannabe's just manage to piss off more potential customers then the owners probably realize. Women won't pretend to know everything, but will be more willing to find out. There also more detail oriented and would actually get back to someone, where your typical guy will just BS his way thru something and then blow it off and never get back to anyone. |
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Quoted: Perhaps the take away for these gun stores is to hire more women. The are much better at Customer service and are friendly. Know it all, opinionated gun nuts and wannabe's just manage to piss off more potential customers then the owners probably realize. Women won't pretend to know everything, but will be more willing to find out. There also more detail oriented and would actually get back to someone, where your typical guy will just BS his way thru something and then blow it off and never get back to anyone. This. I have a revolving door for co-ops and interns in my workplace. I have found that women mature much faster then men and you need that to work with people. Then you add in the fact that the average 20 something woman doesn't know shit about guns. Most people would think this is a bad thing but I would rather train a person who doesn't know anything than try to fix someone who's head is full of falsehoods. Then you only need one gun nut on staff at any one time to handle the advanced questions. |
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They fired the gun guy in November. Define "the gun guy". Did the person who left in November to go to Family Shooting Academy do the NFA transfers at Nelson's? I can tell you that I was personally disappointed to see him leave. He was always helpful and treated me well. |
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. Why would anyone with good customer service skills ever tell a customer that the product they are trying to sell is broken? If it's broken, and clearly marked as such, that's one thing. But why would you ever allow a defective product out on the sales floor? The reality is that the scope is not "broken". The scope is NOT defective. The tritium is not dim, in spite of that David or even the salesman at the time believed. Even if the scope was aged and the tritium was dim, it would not be "broken". This model has a conventional reticle and so it does not rely on the tritium or other light source to illuminate it at all times. Aged tritium is not a warranty issue either. If it is so old that the tritium reticle dims, it would be incumbent upon the customer to have Trijicon replace it at their cost if they so wished. Then the salesman should not have said it was broken. Or stated that they were unsure of why it was dim, but offer to research the issue. When dealing with customers, NEVER state anything that you do not know to be 100% fact. Yep. If you aren't sure, don't say anything. |
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Quoted: Quoted: They fired the gun guy in November. Define "the gun guy". Did the person who left in November to go to Family Shooting Academy do the NFA transfers at Nelson's? I can tell you that I was personally disappointed to see him leave. He was always helpful and treated me well. I think that NFA dude from last year is a different guy from USP Tacticool, they just looked similar. |
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I think that NFA dude from last year is a different guy from USP Tacticool, they just looked similar. The guy who went to FSA in November (the person who kmunch is alluding to) was older, taller and looked nothing like the guy who just left so we must be talking about 3 different people. |
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Quoted: Quoted: I think that NFA dude from last year is a different guy from USP Tacticool, they just looked similar. The guy who went to FSA in November (the person who kmunch is alluding to) was older, taller and looked nothing like the guy who just left so we must be talking about 3 different people. Here is what I know: the guy who took my paperwork for some cans in November 2011 and January 2012 looks a lot like USP guy look similar in my mind's eye. I cannot be sure if they are the same person because I only saw NFA guy the two times and didint see anyone who looked like him until a couple of months ago. |
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Here is what I know: the guy who took my paperwork for some cans in November 2011 and January 2012 looks a lot like USP guy look similar in my mind's eye. I cannot be sure if they are the same person because I only saw NFA guy the two times and didint see anyone who looked like him until a couple of months ago. I am certain you dealt with the same guy both times based on this statement. |
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I bought an 11" upper to build my pistol and nearly got a rubber glove up the ass.
I continue to buy there when I am in town, but I agree, the service sucks and they could be much more friendly. Also it took them 45 minutes to cold blue the rail in spots they had f'd it up. And it's a crappy job. |