Posted: 1/18/2007 12:11:02 PM EDT
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Ok, I'll start off by asking if I'm being a bit unrealistic here. You tell me. I buy a NEW Ruger SP101 on Dec. 9th. I first shot it on Dec. 24th. After 50 rounds the cylinder latch stopped latching. I thought it was bad ammo initially and damn near blew myself up. I shipped it back to Ruger last week, and I call for a status update today and am told it will be 4-6 weeks. 4-6 weeks? To replace a busted gun? (yeah, I want a replacement -- I don't trust things that try to blow me up when they are brand new, even when you supposedly fix them). Even to fix it, I'd expect a good company to jump right on this, I mean it was a brand new gun. Currently rethinking my view of Ruger as a good company to deal with. Oh, and when you leave them a message, they NEVER call you back. Tried that 3 times already. 
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I've dealt with a Ruger a few times. In my opinion, they like to promise small and then deliver big. Everything always showed up earlier than promised.... sometimes quite a bit. All in all, I and the others I've heard of, all walked away satisfied by the time it was over. |
It was the cylinder latch. I may have been able to fix it, but its a brand-new gun so I figure its their responsibility. I guess we'll see if they come through. |