Posted: 1/28/2013 4:32:15 AM EDT
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Fuck this shit. Their internet, and with it telephone service, is so pathetically unreliable after just 6 weeks I'm ready to pay the cost to move to another service.
Am I alone here? Is this a local issue or widespread? |
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I have been running cox since the late 90's when they started installing high-speed cable internet. I have had my ups and downs, but they always seem to make it right in the end.
I would say check SpeakEasy.net, or Cox's home site, search for speed test.... get some data, figure out if you have loss, latency, etc etc etc.... then ask them to make it right. AOS |
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Quoted:
Fuck this shit. Their internet, and with it telephone service, is so pathetically unreliable after just 6 weeks I'm ready to pay the cost to move to another service. Am I alone here? Is this a local issue or widespread? whats the problem, slow connection or loss of connection? need more info |
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Quoted: Using Cox for over a decade and the entire bundle (TV, Internet and phone) for three years. Every two or three years, Internet may go out for an hour or two-but not for several years now. This. But I've got clients who are in very bad Cox nodes. Underground cabling that gets flooded is one of the biggest problems when it pours for days on end. |
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Thanks. My problem is it seems as if internet outages occur daily. When I run a ping test it is latency issues and packet loss. Of course I can't call it in then cause my phone is dead too. And I refuse to be put through the 30 minute period of phone shit on my cell using my minutes again.
And the times are suspicious. Like 3 PM? When all the kids get home and deluge the internet with crap. But not limited to that. This morning at 6 AM and Sunday night at 8:30 PM. It usually clears up in 5-20 minutes. But that isn't right. And when I contact Cox they want to walk me through clearing cookies and crap on my computer. Internet problems 101. 
The only way the problem is on my end is if their router has gone bad after a month. And only if it goes bad around the same times of day. And fixes itself after 20 minutes. Nah, I'm not buying. The problem is their service and I can not reach anyone who will escalate the issue. I'll try the number above. We'll see. |
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Cox is the worst. I won't use them again. There standard response to everything is "it must be your modem". Bullshit.
I used to have a problem of loosing internet connectivity at 1:00 every day. After a few days of this, I called their tech support at 12:55. Their tech was looking at every house on my street the second we all lost connectivity. She confirmed that she just watched that all subscribers on my street just went offline. I asked her what would be the cause, and Her response: It must be your modem. She had no answer when I asked her how my modem could take down every house on my street. This was in a 5 year old subdivision, so it wasn't like we were using antiquated components. I can't tell you how many times I called them with an issue and they verified that all subscribers in the area were offline. The only thing they could tell me to do was replace my modem. Finally, they got the daily 1:00 outage fixed. Then, they told me I couldn't create a VPN from my house into my office. They claimed that required a business account (which is bullshit). Finally it progressed into 1-2 days a month of outages. I switched to Qwest for DSL 3 years ago. In that time, I've had 1 outage, when they tried to update the firmware on my modem. No other problems. |
| I have had pretty bad experience with Cox to. Internet goes out for a few hours atleast one day a week, normally early morning when I get off work, like around 1:30-2:00. Last month my TV reception was doing a very wierd buffering thing, especially in HD. Tech disconnected something in the box across the stree, something to do with a temperature control. WHich made sense, since the buffering wierdness only happened early in the morning or late at night. |
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I've had five outages with Cox Internet in the past eight days. When I've called, they claim that they're performing upgrades that will take place on the 31st. The reps tell me this and expect me to be thrilled with the news. I tell them that it sounds just wonderful.... except that I currently have no connection at all. Being asked to do the dance of unplugging and replugging the modem and router is a pain when I know that ain't the problem. Then they start in with, "Your modem is a couple of years old." I reply that it doesn't matter how old my modem is if Cox ain't providing a connection. Yes.... Cox blows. |
| Call and bitch at them. My wife or I call regularly...polite at first and more authoritative later on if they aren't so receptive...when the service turns to shit. Three times they sent people out to take a look and always threaten that "If it's you're equipment that's the problem you'll be charged $xxxx for the service visit..." blah blah blah. Its always their equipment. |
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On the rare ocasion where I have to call, I usually tell themn to skip the usual power cycling crap as i've already done all that prior to calling. Then I ask where I can send in my tracert's so they can see that the problem is indeed on their end (first hop is fine, second lags like a mofo..ect...). I had to do this a couple of months ago when my available speeds would plumit from 20mbs down to about 5mbs at around 1-2 P.M. Took them twice to fix the problem.
The upside however is that I rarely have to call, and I usually get over my alloted speed cap when I really push the connection. Plus, last time I moved they didn't charge me a thing to move the connection over. I've been with them for over 5 years now. |
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In my experience, Cox internet problems have been the result of either a cabling problem, a cable modem problem or some issue at the node level. They usually come right after some significant change in the weather, either several days of extreme heat or massive rain. Cox has always been pretty good about troubleshooting the problem, but I have had the internet down for 1-2 days at a time. For some strange reason I find myself having to replace my cable modem every 18-24 months here in Arizona. No idea whey they seem to go bad more here and with Cox than I h ave experienced in the past in Kentucky and Illinois but they do.
As far as Cox TV, I did away with their cable box and just use their analog and digital channels straight out of the cable. I went through 5 cable boxes that malfunctioned when I decided to give up on their advanced digital service. I had my lines tested in the house three times, splitters removed, amplifiers installed and uninstalled, filters removed, lines replaced both inside and outside - the boxes all worked okay in the beginning but signal and image quality deteriorated over a 3-4 month period until it became unusable. Good luck with getting your issues resolved. It can be frustrating. Just keep on them and they'll get it fixed. Dave |
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Quoted:
In my experience, Cox internet problems have been the result of either a cabling problem, a cable modem problem or some issue at the node level. They usually come right after some significant change in the weather, either several days of extreme heat or massive rain. Cox has always been pretty good about troubleshooting the problem, but I have had the internet down for 1-2 days at a time. For some strange reason I find myself having to replace my cable modem every 18-24 months here in Arizona. No idea whey they seem to go bad more here and with Cox than I h ave experienced in the past in Kentucky and Illinois but they do. As far as Cox TV, I did away with their cable box and just use their analog and digital channels straight out of the cable. I went through 5 cable boxes that malfunctioned when I decided to give up on their advanced digital service. I had my lines tested in the house three times, splitters removed, amplifiers installed and uninstalled, filters removed, lines replaced both inside and outside - the boxes all worked okay in the beginning but signal and image quality deteriorated over a 3-4 month period until it became unusable. Good luck with getting your issues resolved. It can be frustrating. Just keep on them and they'll get it fixed. Dave From Kentucky or did you just visit for awhile? Only reason I ask is i'm from Kentucky. |
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Here's an idea:
When it cuts out, go outside, and see what the sun is shining on. I had a problem in the early summer, and the shut down times were always the same. The techs showed up one day after it came back up that day, and were in my front yard, where the main box is for my street. It was hot, and we commented that it was nice to be in the shade of my trees, and it hit me: The sun shines direct on the box during the down times. He checked connections, and found one that failed when warmed up. He replaced it, and all is good. Maybe be nothing; May be something. Jay |
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Quoted:
Here's an idea: When it cuts out, go outside, and see what the sun is shining on. I had a problem in the early summer, and the shut down times were always the same. The techs showed up one day after it came back up that day, and were in my front yard, where the main box is for my street. It was hot, and we commented that it was nice to be in the shade of my trees, and it hit me: The sun shines direct on the box during the down times. He checked connections, and found one that failed when warmed up. He replaced it, and all is good. Maybe be nothing; May be something. Jay One thing I've learned since being out here in AZ is that the heat can cause/do strange things. Haven't really had any issues with cox. I had a cable box that started going wonky. Brought it to a cox store and swapped it out for a new one. Had a connection problem that lasted for a few days. Turned out that our cable lead off of the main trunk, got severed out in the trash alley somehow. Beyond that just a few minor, brief outages here and there. As has been mentioned, they seem to follow bouts of extended extreme weather. |
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Well, Cox sent a tech yesterday. Since my problem is intermittent it is difficult to be certain we found the problem or not.
He replaced some cable connections, the cable modem, a splitter and worked on all the outside connections. Measured loss on the signal from the street to my equipment etc. At the end of the day - I don't know. Before he came the service was GREAT, until it went dead for a while. Now it is GREAT. And if it never goes dead again them I am a happy camper. I'll wait a week before I become a believer. |
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Quoted: Thanks. My problem is it seems as if internet outages occur daily. When I run a ping test it is latency issues and packet loss. Of course I can't call it in then cause my phone is dead too. And I refuse to be put through the 30 minute period of phone shit on my cell using my minutes again. And the times are suspicious. Like 3 PM? When all the kids get home and deluge the internet with crap. But not limited to that. This morning at 6 AM and Sunday night at 8:30 PM. It usually clears up in 5-20 minutes. But that isn't right. And when I contact Cox they want to walk me through clearing cookies and crap on my computer. Internet problems 101. The only way the problem is on my end is if their router has gone bad after a month. And only if it goes bad around the same times of day. And fixes itself after 20 minutes. Nah, I'm not buying. The problem is their service and I can not reach anyone who will escalate the issue. I'll try the number above. We'll see. Very familiar. I had Cox in San Diego and in Tucson with the same issues. The intarwebs would bog down due to inferior infrastructure at peak demand times or dates. Cox would never admit they had a problem. I have had Century Link for quite a while. Since they took over Qwest and installed fiber lines to their router/switches, they are very consistent. Cox can advertise a higher speed, but you will only achieve that for about 5 minutes of each month. I am also very happy with Direct TV and have the Genie with 4 TVs. Customer service is excellent. They were just on UnderCover Boss too. |
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Just to make you aware this is what Cox had to deal with.
UPDATE: 1000 Abuse and Local are working to Identify the Top Talkers ( Offending Devices) to remove them from the network to reduces the server load, The customers have been suspended via CATS and will have to call in to Tier II support. 0900 Teams are still troubleshooting and running reports to identify the offending routers that are impacting the DNS Servers at this time, Additionally, the TRIO GUIDE will not load. If not using the guide to change channels it appears to work correctly. The following management bridge has been established for this issue by NTOC Incident Operations: Start time: Approximately 3:30am Services Impacted: Caching DNS for Residential, CDT, and Trio Location: Vegas, Phoenix, and Dallas CURRENT STATUS: Identified high network utilization possibly due to a netgear bug triggered by Cable modem patching. CUSTOMER IMPACT & EXPERIENCE: Degradation or Outage of Internet and services relying on Caching DNS NETWORK IMPACT: Customers experience NUMBER OF CUSTOMERS IMPACTED: 1,000,000 HSI customers TEAM(S) ENGAGED: Customer Safety, IDS Linux, NOC Eng, NTOC Incident Operations PREVIOUS UPDATE: 01/31/2013 09:06:12 AM UPDATE: 0900 Teams are still troubleshooting and running reports to identify the offending routers that are impacting the DNS Servers at this time, Additionally, the TRIO GUIDE will not load. If not using the guide to change channels it appears to work correctly. 8:00am EST - DNS and Security Abuse Teams are looking at the possibility of blocking the IP addresses of the customers who have the netgear software bug. They believe this should help correct the issue. No current ETR for how long this process will take. The following management bridge has been established for this issue by NTOC Incident Operations: Conference ID: 57572 |
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You know I can accept when there is a problem and they admit it. Like yesterday. OK. They have a problem.
And if my house continues to operate without problems from their visit (modem, cabling whatever it was) then I'll admit I was wrong and that they fixed it and be happy. When it works I AM happy with the speed of the service. It is screaming fast compared to the old DSL I was used to. |