To whom it may concern,
I have been a subscriber to Shotgun News for about a year now. I enjoy reading the articles and purchase many products from the advertisers. I started my subscription in November 2004. I extended my subscription for another year on August 1st, 2005. While on the phone with the customer service represtative, I asked if I would miss any issues between the subscriptions and was assured that I would not. Up until this point, my experience had been positive. I was disappointed when my final issue of the year never arrived. I called January 3rd, 2006 only to be told that I would in fact be missing one issue. I was also told that when my subscription was renewed, my order had been altered from the three issues I had requested and already paid in full for to one issue a month. I was not pleased to hear this but I understand that sometimes mistakes are made. I then missed the next issue also. I received the January 10th issue and finally thought everything was straightened out. However, the next issue was once again never delivered. Upon calling Shotgun News, I was told that I needed to speak with the US Postal Service. I had a publication watch set up for my Shotgun News by the US Postal Service, yet I still did not receive the next issue. I contacted the US Postal Service a second time to inquire about the status of my Shotgun News delivery. The US Postal Service had contacted the local branch a second time to ensure that the publication watch was in effect. I was then contacted by the local branch and told that they had received issues for others, just not mine. This news was very surprising. I contacted Shotgun News once more today, February 3rd, 2006. I was told my subscription was starting Feb 10th, 2006! I was also told that there was no record of the subscription being paid for. However, my records show that it was paid on August 1st, 2005. No one had ever mentiong to me during any of the previous phone conversations that I was not going to receive an issue until February 10th, 2006. Regretfully, I cancelled my subscription today and was informed that I would receive a refund. How can you refund a payment that you have no knowledge of? I am very disappointed, as this publication is one that I look forward to receiving. This is NOT the type of service I expected when I renewed my subscription early. I have spent a large portion of my subscription price buying issues that were never received. I was greatly inconvienced by this and was never offered replacement issues. The only compensation offered was a two issue extention for my multiple missing issues. I feel that I have received less than acceptable customer service from the staff at Shotgun News. I am writing you in hopes that you can improve the service for future customers, as this is a greatly needed publication. Unfortunately, you have already lost the business of this patient customer.
Contact info Edited
Anyone have anything to add?
ETA I would like to be more blunt, but thought that a calm clearheaded response was more apropriate since this will be the first time the managent has heard anything.
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