Armory Sponsor
Posted: 6/12/2010 8:33:36 AM EDT
| I’m getting fed up with Microtech and there service. After countless trays I’m getting irritated now. I don’t care that they had great service before but NOW they dont have it at all. No response for month now and last Monday Dave finally send me IM that he will call me on Wednesday and no phone call. I sent more IM’s, e-mails and phone calls and nothing. I am considering returning this one to store and selling my two old ones too. I was great supporter over year of their product and one time I need help ... Moving or not they do not have excuse for customer service like this. And what I can read I'm not only one with problem like this. |
| MSAR is moving and I think he's had a death in the family. Are you unarmed? Zombies at the door? Relax, if you don't want to use their products fine but don't dog a good guy on the forum. I mean really, what's the problem. Have you asked any here if they can help? |
|
Quoted:
MSAR is moving and I think he's had a death in the family. Are you unarmed? Zombies at the door? Relax, if you don't want to use their products fine but don't dog a good guy on the forum. I mean really, what's the problem. Have you asked any here if they can help? He has asked multiple times and he has every right to be unhappy. I sent an IM to MSARDave to please address this, I don't have a direct connection to him or MSAR but hopefully it will help. |
|
While it seems like everyone is pointing the finger at Dave, we are not. I'm sure he is an awesome guy and takes care of issues when he is on his game and isn't being overworked. Microtech needs to have more resources than a one man customer service operation, for reasons like this. Death in the family, moving, even giving the guy a day off, etc.
If I spend $1000+ on something, I want it to work right, or at least be able to talk to someone immediately about what the problem is and get an ETA on when it can be fixed. |
|
"Right now our knife manufacturing has taken on a lot of our capacity, because the gun market right at the moment is taking a hit with the phenomenal recession we're having." "When we started the gun project we decided not to build knives for a year and a half." -Tony, Jr., NutnFancy Interview SHOT Show 2010. Damn, knife division is sucking resources away from the rifles. Probably a smart business play in this economy to switch to selling less expensive products, but it's not going to win them a lot more fans in the future for the rifle. Long term success though is important for everyone. Let's help each other out as much as possible and exercise some patients. Someone needs to advocate though for a shift back to the rifles. The demand for spare parts and rifles is certainly coming back. As for the OP it's a communications issue. From Dave's response I'm fairly confident it will be resolved soon. |
|
The paperwork has been sent to the ATF to transfer our FFL to our new North Carolina facility. The ATF inspection has taken place. As soon as we move the FFL everything will run much smoother, more people will be hired to answer the phones, build guns and knives, and ship out some awesome new products.
DR |
|
Quoted:
The paperwork has been sent to the ATF to transfer our FFL to our new North Carolina facility. The ATF inspection has taken place. As soon as we move the FFL everything will run much smoother, more people will be hired to answer the phones, build guns and knives, and ship out some awesome new products. DR Thanks for the explanation Dave, I think most of us were not aware the FFL was transferring to the new facility! I did draw up some prints for having MSARDaves manufactured, but the cost to make him with the required 8 arms and two heads was too exhorbitant! 
|
|
Quoted:
The paperwork has been sent to the ATF to transfer our FFL to our new North Carolina facility. The ATF inspection has taken place. As soon as we move the FFL everything will run much smoother, more people will be hired to answer the phones, build guns and knives, and ship out some awesome new products. DR Good to hear and I hope all is well  .
|
|
Quoted:
I've heard of some good customer service on the forums, unfortuantely I haven't experienced it myself with some minor issues I had. It will be nice if they get their gun division up and runnign and keep up with things. I like the product. Please send me a IM here with your phone number and I will do what I can. |
|
My personal experience in two cases does not correspond with a lack of customer service from MSAR. In looking back over a month the first post regarding this issue I found was on June 7, 2010 and was about not being able to get service from Mictotech for 3 weeks. The topic ended the following day June 8, 2010 with the post of - Dave responded on my IM. Good thing, I was just starting to give up on them. . I could not find an explanation of the specific problem that members could have responded to. I can only suggest that most regular readers of the Bullpup section with a MSAR problem would have started by sending an IM direct to MSAR Dave as he is well known on the site as the problem solver. MSAR customers are lucky that we have a rep "DAVE" who covers the forum - best of luck with getting your issue worked out.
|
|
Quoted:
"Right now our knife manufacturing has taken on a lot of our capacity, because the gun market right at the moment is taking a hit with the phenomenal recession we're having." "When we started the gun project we decided not to build knives for a year and a half." -Tony, Jr., NutnFancy Interview SHOT Show 2010. Damn, knife division is sucking resources away from the rifles. Probably a smart business play in this economy to switch to selling less expensive products, but it's not going to win them a lot more fans in the future for the rifle. Long term success though is important for everyone. Let's help each other out as much as possible and exercise some patients. Someone needs to advocate though for a shift back to the rifles. The demand for spare parts and rifles is certainly coming back. As for the OP it's a communications issue. From Dave's response I'm fairly confident it will be resolved soon. Not buying that excuse one bit, The problem is NO E4's available, NO 6.8 conversions , NO 9mm's. Who gives a F*ck about the knives? NO ONE has ever asked for a freekin Knife!  Time to get back in touch with the people!
Pump out some of the above and add a *22LR* rifle to boot and you will be up to your ELBOWS! |
|
Quoted:
Quoted:
"Right now our knife manufacturing has taken on a lot of our capacity, because the gun market right at the moment is taking a hit with the phenomenal recession we're having." "When we started the gun project we decided not to build knives for a year and a half." -Tony, Jr., NutnFancy Interview SHOT Show 2010. Damn, knife division is sucking resources away from the rifles. Probably a smart business play in this economy to switch to selling less expensive products, but it's not going to win them a lot more fans in the future for the rifle. Long term success though is important for everyone. Let's help each other out as much as possible and exercise some patients. Someone needs to advocate though for a shift back to the rifles. The demand for spare parts and rifles is certainly coming back. As for the OP it's a communications issue. From Dave's response I'm fairly confident it will be resolved soon. Not buying that excuse one bit, The problem is NO E4's available, NO 6.8 conversions , NO 9mm's. Who gives a F*ck about the knives? NO ONE has ever asked for a freekin Knife! Time to get back in touch with the people!
Pump out some of the above and add a *22LR* rifle to boot and you will be up to your ELBOWS! There are E4's available at the only distributor we ship them to, Ratworxusa.com at 815-734-7346. As for the freekin knives, the only reason MSAR was able to produce a rifle was because of the knives. Back to work. |
|
Quoted:
Quoted:
...more people will be hired to answer the phones, build guns and knives, and ship out some awesome new products. DR NC sounds like a nice place...when can I start?  Send me your resume to [email protected]. We have found a couple of really good employees right here on ARFCOM. |
|
Quoted:
Not buying that excuse one bit, The problem is NO E4's available, NO 6.8 conversions , NO 9mm's. Who gives a F*ck about the knives? NO ONE has ever asked for a freekin Knife! Time to get back in touch with the people!
The video that was briefly mentioned in this thread has the explanation, but I'll post it here: Their sales went from insane to nothing. That's why we saw the major price drops on the STG's. The knives, as Dave noted, kept them afloat as they are steady and profitable sellers. Hopefully the market has recovered enough we'll see new gun products from them. I hope. |
I still haven't sent my MSAR back to dave yet. 
Ever since I put that TR24G on her people have been wanting to shoot her more.
I might be able to send her back next Monday dave as I have a carbine shoot this Sunday 6/20/10
The problem my rifle has you ask? I can't get the barrel out.
|
|
Quoted:
I still haven't sent my MSAR back to dave yet.
Ever since I put that TR24G on her people have been wanting to shoot her more.
I might be able to send her back next Monday dave as I have a carbine shoot this Sunday 6/20/10
The problem my rifle has you ask? I can't get the barrel out. You still have not got that barrel out? Send it to me and I will send it back the same day I get it in. |
|
Quoted:
Dave, Since you are active in this thread, let me ask this. I found rust around my bolt and inside the bolt carrier. Has that been a problem on these guns. I clean it after every outing and was shocked to find it tonight. Thanks I've got 4 STG's in my gunsafe w/nearly 7K rds through them. Even w/extended firing sessions and delayed cleaning I've never seen rust anywhere on any of my rifles. What kind of ammo were you using prior to seeing the rust? Is it especially humid where you live? We're they stored in a hot trunk for any length of time? Tomac |
|
[span style='font-weight: bold;']Quoted:
I've got 4 STG's in my gunsafe w/nearly 7K rds through them. Even w/extended firing sessions and delayed cleaning I've never seen rust anywhere on any of my rifles. What kind of ammo were you using prior to seeing the rust? Is it especially humid where you live? We're they stored in a hot trunk for any length of time? Tomac It is always stored in my safe and cleaned after each outing. |
|
Quoted:
[span style='font-weight: bold;']Quoted:
I've got 4 STG's in my gunsafe w/nearly 7K rds through them. Even w/extended firing sessions and delayed cleaning I've never seen rust anywhere on any of my rifles. What kind of ammo were you using prior to seeing the rust? Is it especially humid where you live? We're they stored in a hot trunk for any length of time? Tomac It is always stored in my safe and cleaned after each outing. I paid too much to treat it badly. The rust was surounding the Bolt and inside the bolt carrier where the both sits. I'm thinking it may be the forked shroud that the bolt sit in. All my ammo is non-corrosive. Where in Illinois are you located? I live in northern Illinois and haven't had any probelms- doesn't get too hot and humid in this state typically. Where is you gun safe stored, and do you have a dehumidifier in the safe? Is it right next to your laundry machine in the basement? Any other guns have an issue with rust? You can always put a coffee can full of kitty litter in the gun safe and it works well to suck out the humidity |
|
Quoted:
Dave, Since you are active in this thread, let me ask this. I found rust around my bolt and inside the bolt carrier. Has that been a problem on these guns. I clean it after every outing and was shocked to find it tonight. Thanks Are you sure it is rust? Sometimes guys ask about "rust" right where the carrier tubes meet the carrier. That is flux from the weld. As for inside the carrier, I would be really suprised to find rust. Send me a picture if you can to [email protected] and I will check it out. DR |
|
[span style='font-weight: bold;']Quoted:
Are you sure it is rust? Sometimes guys ask about "rust" right where the carrier tubes meet the carrier. That is flux from the weld. As for inside the carrier, I would be really suprised to find rust. Send me a picture if you can to [email protected] and I will check it out. DR Pictures sent. If its flux I'm curious how it migrated into the bolt area. Just let me know if its something to be concerned about. Thank you |
|
I’m one who started this “Michrotech suck” thred. Firs I don’t want to apologies for what I did. As I explained early in tread I did everything to get hold of them with no success over time. Early in month I started thread “Michrotech still in business” too and no response from company.
However they did redeem them self or should I say Dave did. After all this mess started Dave did contact me and resolved my issue in no time. He overnight me replacement part and some extras too. THANKS Maybe this was good for them. Sometimes you think you are doing all but in fact if you don’t get feedback you don’t know. They were great company with little problem recently and I hoping they are back on track. I’m not selling my STG’s and I back as supporter of product too. I'm taking my to next 3 gun chalange to kick some AR ass!!!
|
|
Quoted:
I’m one who started this “Michrotech suck” thred. Firs I don’t want to apologies for what I did. As I explained early in tread I did everything to get hold of them with no success over time. Early in month I started thread “Michrotech still in business” too and no response from company. However they did redeem them self or should I say Dave did. After all this mess started Dave did contact me and resolved my issue in no time. He overnight me replacement part and some extras too. THANKS Maybe this was good for them. Sometimes you think you are doing all but in fact if you don’t get feedback you don’t know. They were great company with little problem recently and I hoping they are back on track. I’m not selling my STG’s and I back as supporter of product too. I'm taking my to next 3 gun chalange to kick some AR ass!!!
Thank you. Let us know how you do in the three gun match. 
|
|
Quoted:
I’m one who started this “Michrotech suck” thred. Firs I don’t want to apologies for what I did. As I explained early in tread I did everything to get hold of them with no success over time. Early in month I started thread “Michrotech still in business” too and no response from company. However they did redeem them self or should I say Dave did. After all this mess started Dave did contact me and resolved my issue in no time. He overnight me replacement part and some extras too. THANKS Maybe this was good for them. Sometimes you think you are doing all but in fact if you don’t get feedback you don’t know. They were great company with little problem recently and I hoping they are back on track. I’m not selling my STG’s and I back as supporter of product too. I'm taking my to next 3 gun chalange to kick some AR ass!!!
Maybe you should now change the title to "Microtech you sucked, but things are now OK" 
|
.
|
When they get through the government red tape and get moved into their new facility officially and legally able to operate things will be a lot better for everyone. Dealing with the Federal Government can be a giant PITA. I know, because I do it on a regular basis. They don't do anything with great speed. |
|
Quoted:
The paperwork has been sent to the ATF to transfer our FFL to our new North Carolina facility. The ATF inspection has taken place. As soon as we move the FFL everything will run much smoother, more people will be hired to answer the phones, build guns and knives, and ship out some awesome new products. DR It seems that this is a common thing that sours relationships between gun stores and customers. (FFL buisness Name or location changes) I know of 2 gun shops in Louisiana that was in the process of changing the names and the delay halted gun sales, transfers and gunsmithing transactions for months. I don't know if it is bad buisness practice to publicly state the FFL status but impatient (and misinformed) customers will grow tired of coming in daily to finger a gun only to be told he can't buy it today, maybe tommorow or have a firearm shipped to a store (paid for) and be told he can't transfer it. Maybe if told upfront about the ATF holdup the hostility wouldn't be so bad. BTW this is not directed at Dave. Just an observation. Posted Via AR15.Com Mobile |
Armory Sponsor