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Posted: 4/4/2011 12:39:25 PM EDT
Anyone else have any luck with them? I have a broke HG off a brand new rifle, and 4 calls and 4 VM's......still no call back. Lots of people answer the phone and are happy to transfer me to Customer Service even after I press "2" at the voice prompt for Customer Service. I knew I should have bought 2 Henry's instead of this thing..... 
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| You jut got to give them a moment to get you fixed up they will take care of you. Did you go through the industry page and e-mail the contacts for ATI through this site may work better. I have always had great service for warranty parts from them yours will be no different. Good luck and keep us up to date with your progress. |
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Actually, the drum mag situation is past, it was only 1500 pieces and we have gotten almost all of them back. General volume is way up though. We ran a phone and email report because we're hearing a lot of negative about getting through, and even though we now have 3 CSRs down there, our call and email volume for 2011 has already past what it was for 2 combined quarters last year. Keep at it and you will get through. I am totally removed from CSR stuff all together so I have no access to the systems they use.
Direct POCs: [email protected] [email protected] [email protected] (yeah, I'm not the only Chris anymore lol) |
| CHRIS .... I STILL HAVE NOT RECEVED MY DRUM MAG !! I sent my magazine back on March 7th. USPS confirmed delivery on March 9th at 12:56 pm. On March 18th I called Customer Service and they said call back in a week if I didn't get it. Called back in a week ....now they couldn't find my name on the list and said that they would check and call me back! THEY NEVER DID CALL BACK ! I called ATI a few days ago ...now they said that ATI was out of drum magazines and will get more .... call back in 2 weeks !!!! |
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Quoted:
Actually, the drum mag situation is past, it was only 1500 pieces and we have gotten almost all of them back. General volume is way up though. We ran a phone and email report because we're hearing a lot of negative about getting through, and even though we now have 3 CSRs down there, our call and email volume for 2011 has already past what it was for 2 combined quarters last year. Keep at it and you will get through. I am totally removed from CSR stuff all together so I have no access to the systems they use. Direct POCs: [email protected] [email protected] [email protected] (yeah, I'm not the only Chris anymore lol) REPLY from Chris Stinson 
Hello, If you can call our customer service department at 1-800-290-0065 we can assist you better. Thank you Chris Stinson Customer Service Rep. American Tactical Imports Phone: (585) 328-0945 ext 141 Fax: (585) 328-4168 100 Airpark DR Rochester NY 14624 mailto:[email protected] Link: www.AmericanTactical.us |
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Quoted:
Anyone else have any luck with them? I have a broke HG off a brand new rifle, and 4 calls and 4 VM's......still no call back. Lots of people answer the phone and are happy to transfer me to Customer Service even after I press "2" at the voice prompt for Customer Service. I knew I should have bought 2 Henry's instead of this thing..... If you'll pay shipping, I have a Factory HG off of a GSG-522 you can have. |
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