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11/10/2016 4:41:32 AM EDT
I've had my DBAL A3 for just shy of a year and I've only used it a handful of times. I hadn't used it in a few months but this past weekend I went to use it and the illuminator is barely visible. With even the pointer on low power the illuminator is not visible, it gets washed out. I've tried several brand new batteries the pointers both vis and IR work fine.
How is Steiner's CS?
11/10/2016 11:13:39 AM EDT
[#1]
Quoted:
I've had my DBAL A3 for just shy of a year and I've only used it a handful of times. I hadn't used it in a few months but this past weekend I went to use it and the illuminator is barely visible. With even the pointer on low power the illuminator is not visible, it gets washed out. I've tried several brand new batteries the pointers both vis and IR work fine.
How is Steiner's CS?
View Quote


What do you mean with the pointer on low power the illuminator is barely visible?  Are you sure the lum is actually on high?

No issues with Steiner CS. Good folks to deal with. PM me if you need a contact.

Vic
11/10/2016 12:01:05 PM EDT
[#2]
I had that exact issue with my I2. Illuminator suddenly was very dim, even on high.

CS had an RMA for me within an hour, should have it back next week.
11/10/2016 3:02:13 PM EDT
[#3]
Quote History
Quoted:
I had that exact issue with my I2. Illuminator suddenly was very dim, even on high.

CS had an RMA for me within an hour, should have it back next week.
View Quote


This is what's happened to mine.
Illuminator only setting and it's barely visable. Combine it with a pointer and it's not seen at all.
11/10/2016 3:28:55 PM EDT
[#4]
I thought mine was broke once because I forgot to take the cap off the lense.
11/10/2016 11:14:49 PM EDT
[#5]
Quote History
Quoted:
I thought mine was broke once because I forgot to take the cap off the lense.
View Quote


I checked that about 4 times! Lol
11/10/2016 11:44:11 PM EDT
[#6]
My battery contacts went bad in my DBAL-A3, has it less than a year. Contacted Steiner and they paid for return shipping, repaired it for free and shipped it back. Total turn around time was under a week.
11/11/2016 11:23:02 AM EDT
[#7]
Good to hear. I called them yesterday but they needed the SN to process anything. I was at work and didn't leave till after they were closed. So Monday I'll try again.
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