Quoted:
Need to give some kudos.....Just had a PVS-14 serviced by Ed.  I have to say that this was one of the most pleasant experiences in terms of service work that I've ever had. His communication was beyond timely and emails were answered within hours vice days. The work that he performed was professional and precise. He actually found a series of additional small issues with the unit that I was unaware of and corrected each one.  All work was done in a matter of days and I had the unit back in my possession in under a week.

All-in-all my experience with Ed was old school.....an extraordinarily talented individual who exceeded my expectations on all levels.