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Just got approval on my first can. Submitted in December last year.
I can only a imagine a few jobs worse than an ATF Customer Service Dept representative. How fucked is your life that you land in that position and deal with this shit every day?
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I can only speculate.
You live in or near Martinsburg WV.
WV has a terrible economy.
You need a job.
So, you take a job at a government agency (Thank you Sen. Byrd), but you are a civilian contractor so you don't get the government benefits that you thought you were going to get.
But, you work in a nice heated and air-conditioned office and you see boxes of forms that, to you, look like job security.
And, as bad as we NFA hobbyists are, we probably represent a somewhat higher economic (read polite) class of people as you might talk to in some other jobs.
I mean, really, is anyone going to give the person answering the phone at the NFA branch (or is it division now?) a real hard time when they might have the power to induce a 6 month wait into our lives.
Well, just kidding. I don't know if a contractor can do anything to delay our approval, even if they wanted to, but I know I'm always nice to them.
Now, in all seriousness... They have always been matter-of-fact, but polite to me - and I to them.