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Posted: 7/9/2014 5:09:35 AM EDT
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Well, I'm taking the pack to AT, hopefully the Gorila Glue is enough to hold the buckles together. If not I'm just going to shock cord the shoulder straps back to the pack and roll it that way.
Hindsight says I shouldnt have removed the plastic D-rings holding the shoulder straps to the pack. |
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Well, I'm taking the pack to AT, hopefully the Gorilla Glue is enough to hold the buckles together. If not I'm just going to shock cord the shoulder straps back to the pack and roll it that way.
Hindsight says I shouldnt have removed the plastic D-rings holding the shoulder straps to the pack. |
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Quoted:
Chances are good they will fix the buckles provided you didnt modify the buckles themselves. Ive heavily modified a lot of my TT gear and they have never told me no. Just be up front and all you should have to do is pay the shipping. I would send TT pix of the failed buckles, and ask them to send new ones so you can re-attach them yourself. |
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Contact our Customer Service line (866) 984-7854 ext 100 or 117
We can square you away with new buckles and ship them out to you We have been having some quality issues with those Surface Mount Buckles and just recently replaced them with a new design Unfortunately the new design is still 6-8 weeks out from production Tell them Ryan sent you :) |
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Quoted:
Contact our Customer Service line (866) 984-7854 ext 100 or 117 We can square you away with new buckles and ship them out to you We have been having some quality issues with those Surface Mount Buckles and just recently replaced them with a new design Unfortunately the new design is still 6-8 weeks out from production Tell them Ryan sent you :) Ryan, Appreciate that, I'll take care of it upon my return. If I may ask, what is the new design? Seems like to me, a sewn in female buckle would have more strength, even at the loss of the stability represented by the flush female buckles. |
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Quoted:
I did contact TT, basically as the buckles are from a 3rd party (ITW) they are not responsible for the buckles failing, which seems reasonable to me, I wont be pursuing TT to correct the problem as I have already pretty heavily modified the pack anyway so whatever warranty they may have is almost certainly waved now. Just an FYI for those of you using the TT and Grey Ghost Gear packs. I talked to our Customer Service about this and from what I understand there was some confusion on which buckles you were talking about, they are squared away now and things are cleared up on our end but I still want to square you away I am concerned the Gorilla Glue will not hold, send me an email with your address so I can have a set sent next day air. That way you will have them by Friday before you leave [email protected] The new design is using the QASM that is currently on the side and a piece of webbing sewn into the seams to help secure it, that way it is easily field repairable or even removable should you not need the buckle. |
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After similar TT removable pack issues and having some molle loops rip off of their extended operator pack im probably not going to buy another TT product. Do you still have the Extended Operator? http://www.tacticaltailor.com/warranty.aspx I look at almost every warranty work that gets sent back to see if it is either a sewing flaw or a design flaw, that helps us on either fixing the problem or coming up with a better solution to address the issue. |
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Quoted:
I talked to our Customer Service about this and from what I understand there was some confusion on which buckles you were talking about, they are squared away now and things are cleared up on our end but I still want to square you away I am concerned the Gorilla Glue will not hold, send me an email with your address so I can have a set sent next day air. That way you will have them by Friday before you leave [email protected] The new design is using the QASM that is currently on the side and a piece of webbing sewn into the seams to help secure it, that way it is easily field repairable or even removable should you not need the buckle. Quoted:
Quoted:
I did contact TT, basically as the buckles are from a 3rd party (ITW) they are not responsible for the buckles failing, which seems reasonable to me, I wont be pursuing TT to correct the problem as I have already pretty heavily modified the pack anyway so whatever warranty they may have is almost certainly waved now. Just an FYI for those of you using the TT and Grey Ghost Gear packs. I talked to our Customer Service about this and from what I understand there was some confusion on which buckles you were talking about, they are squared away now and things are cleared up on our end but I still want to square you away I am concerned the Gorilla Glue will not hold, send me an email with your address so I can have a set sent next day air. That way you will have them by Friday before you leave [email protected] The new design is using the QASM that is currently on the side and a piece of webbing sewn into the seams to help secure it, that way it is easily field repairable or even removable should you not need the buckle. Ryan, you are awesome, Tactical Tailor is awesome. You have another customer for life. I'm looking forward to seeing the next iteration of this pack. You guys seem to strive to keep improving. A few considerations, A cinch strap or two would be nice, if the pack isnt heavily loaded it can tend to sag below my PC, I added two cinch straps to help tighten the pack down. the plastic D-rings that hold the shoulder straps to the pack are both uncomfortable when wearing just the pack and also seem a little flimsy. Having the option to also remove the straps entirely would be nice as well. Just my thoughts from using the pack for a few years. Rob |
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Quoted:
Ryan, you are awesome, Tactical Tailor is awesome. You have another customer for life. I'm looking forward to seeing the next iteration of this pack. You guys seem to strive to keep improving. A few considerations, A cinch strap or two would be nice, if the pack isnt heavily loaded it can tend to sag below my PC, I added two cinch straps to help tighten the pack down. the plastic D-rings that hold the shoulder straps to the pack are both uncomfortable when wearing just the pack and also seem a little flimsy. Having the option to also remove the straps entirely would be nice as well. Just my thoughts from using the pack for a few years. Rob Our Fight Light and Grey Ghost versions do not have the Shoulder D-Rings, the original intent is so you can store them in the space between your back and the hydration bladder. If we made them completely removable then there is a possibility of them being lost or working loose under a heavy load and slipping off. (We've tested that theory a few times already) Compression straps on existing packs can be made by using some Field Repairable Fastex Buckles and pieces of webbing, there are generous amounts of Molle on the bag that can easily accommodate a strap or two. |
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