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Posted: 7/18/2012 10:55:15 AM EDT
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Folks,
I own 3 Mossberg shotguns. The first two were great. The most recent purchase, the 930 spx had some issues. I resolved them except for an annoying habit of double feeding from the mag tube. I contacted Mossberg and got a canned repsonse that basically said" send it back and we'll look at it (at my expense), if we decide to charge you for the repairs will let you know first and it will take 15 days min before you see it?" I think they should stand by a brand new product. Is this typical of Mossberg Customer Service? The shotgun is less then a week old and has 200 rds. thru it. Anybody else have this problem. I'm thinking I should have bought the Benelli..... |
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I presume that you want them to pay for shipping it back. Some companies do, some don't. I suppose that having the customer ship it back on their own dime cuts down on the number of petty claims (I'm not saying that your claim is petty, because I don't think it is).
The rest of it sounds pretty standard for any company: if it turns out to not be a warranty issue (i.e. you screwed it up), we'll let you know what the charge is to fix it. Oh, and our backlog is xx days. |
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I hear you. I haven't had to send very many firearms back over the years. I sent a Ruger Pistol back at the companies request to install a new safety, it was a recall I believe. They sent me a box and a pre paid label.
I had a Glock that wouldn't eject, brand new. When I called they said send it back it should work everytime you pull the trigger regardless of ammo quality. Now that's a guarantee. Had it back in 5 days. I guess my issue with Mossberg is they don't seem to standby the product. I don't know what I could have done to cause it to double feed, making it my responsibility. In my business I guess the customer service is a little more friendly to the customer. Hope it sorts out. Hate to have a $600 safe queen that didn't last a week. |
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Ruger and Glock both have very good customer service. Considering that the Ruger was a safety recall, I'm not surprised that they paid to get it back.
FWIW, from what I've heard/read, Mossberg typically has good customer service as well. Heck, call Mossberg again. It doesn't hurt to ask. Maybe you'll get another person and another answer. 
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