[ARCHIVED THREAD] - Walther Customer Service

Posted: 12/21/2016 7:14:07 PM EDT

Yesterday I lost a front site on my Walther P22. I emailed their customer service department expecting a answer in weeks. One was returned in about 10 minutes stating a replacement was on the way. Cuttos to them- they are an example of what great customer service is. Not only because they are sending the part for free (I could buy them on-line at various vendors for about $18)- but because they responded so quickly.

Thanks Walther!

Posted: 12/21/2016 8:21:49 PM EDT

[#1]

They took care of me with my PPQM2

Posted: 12/23/2016 5:22:12 PM EDT

[#2]

This thread reminded me that one of the white dots on my rear sights on my 1911 Rail Gun was missing so I emailed Walther.

They responded in 15 minutes and are sending me some more white dots! Win!

Posted: 12/26/2016 4:57:54 PM EDT

[#3]

I emailed them on Wed last week, they responded and I received notice they shipped that day. Received them on the 24th!!! I seriously would not have disappopinted if I did not get them until after the 1st! Way to go Walther!!!

Posted: 12/26/2016 5:40:57 PM EDT

[#4]

Concur on the excellent customer service. Unless the factory in Germany is on vacation again. In which case, you'll be waiting on your slide stop spring until they're back from vacation.

Posted: 1/28/2017 12:24:12 AM EDT

[#5]

I concur as well. Upper part of the trigger assembly on my PPS broke.

Contacted Walther and they were all over it. It was shipped back, fully repaired in about a week.

[ARCHIVED THREAD] - Walther Customer Service

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[ARCHIVED THREAD] - Walther Customer Service

[ARCHIVED THREAD] - Walther Customer Service