Posted: 2/5/2016 9:05:56 PM EDT
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I figure we always hear about shitty customer service, why not hear about something positive?
I bought a Dan Wesson RZ45 Heritage back in December. Fantastic gun. The only improvement it needed was swapping the wimpy 18lb main spring for a 23 lb. I put a 16lb recoil spring in for good measure. 
Anyways after I took it the range I realized I could not seat the supplied 8 round Metalform magazines with 8 rounds in them. All of my other magazines worked fine. I did a little reading and found out these particular Metalforms are notorious for not holding 8 rounds. Now, I don't plan on carrying the OE magazines but range magazines are nice to have and I wanted them to hold 8 rounds like my carry magazines. I went onto DW's website and filled out the helpful warranty form. Within 24 hours I had a reply and a Fedex overnight email. I contacted DW by email and advised I didn't need to send the pistol back as it functioned fine, just the magazines. So they sent me a ground label and off my magazines went. The same day they received the magazines I got a return shipping label. I received the replacements today. They are Checkmate 8 round magazines, stainless steel, with hybrid feed lips. These magazines are the current OE magazine for DW and hold 8 rounds without any issues. I am pleased to say the least. DW bent over backwards for what amounts to $40 worth of magazines and they were helpful and easy to communicate with. I've only got 100 rounds down the pipe so far but this gun shoots fantastic and is nicer than just about any other sub $1100 1911 I've ever shot. My next objective is finding a set of stocks I like that aren't too aggressive. The rubber is decent but is slippery when wet. |
