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AR15.COM
3/28/2015 1:36:48 PM EDT
Just wanted to share my recent positive experience with SA's Customer Service Dept.
My Dad gave me his GI Champion a couple years ago. it's about 10 years old. Up until my last 3 range sessions, the thing performed flawlessly. Then started FTE, FTF issues. After exhausting my abilities attempting to fix it, I called SA. They opened a RMA and the pistol was shipped to them. Received a call from them yesterday. Their tech could not get the gun to function properly. They are sending me a brand new replacement gun. I was given 3 choices of replacement; GI Parkerized, Loaded, or Range Officer. I opted for The Range Officer Champion.
3/28/2015 2:55:37 PM EDT
[#1]
does the RO have the sentiment value you are losing?
3/28/2015 3:59:43 PM EDT
[#2]
Unfortunately no,  but dad would rather that I have a gun that works. He's ok with it and is excited to see it.
3/28/2015 7:00:03 PM EDT
[#3]
I have had similar exp. with SA and CZ-USA..No BS warranty, but I think CZs was a 5 year limit?
3/28/2015 11:12:10 PM EDT
[#4]
SAI has one of the best CS departments in the industry.