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AR15.COM
8/16/2008 12:43:00 PM EDT
They're great. Sent in my P-85 I got four years ago for the safty up date. It also had a broken extractor. Back within two weeks safty up date extractor fixed and a new mag to cover my shipping cost. Now thats the kind of company I like to do business with. Oh and my LCP, 150 rnds no problems.....
8/18/2008 7:09:44 PM EDT
[#1]
I too had a great experience with Ruger.  Sent in a P345 that I bought used and suffered from the fail to fire every so often.  I am quite sure it was previously dry fired without the magazine, which is a no no.  A friend of mine dropped it off and they updated the barrel, trigger, firing pin and spring and the recoil spring to the latest offerings.

I informed them that my friend would be unable to pick it up and they shipped it to me and I had it the next day.  The best part is, the problem is solved and I could not be more happy with the gun.  I will write them a letter and will most likely purchase another Ruger at some point.  Take care...Jeff
8/23/2008 10:41:38 AM EDT
[#2]
I traded for a P-85 in about 1989. There was problems with the safety/hammer drop lever.
Saw the recall notice, and called them up. They sent me a box and a pre-paid UPS sticker, sent the brown truck with the guy in the brown uniform to pick it up, did the work, sent it back in about 2 weeks and included 2 new magazines. The box also had Ruger patches, catalogs and other literature, as well as a coupon for discount ammo. They have been nothing but spectacular whenever I have had the need to deal with them.

Ripsaw
9/1/2008 5:58:31 PM EDT
[#3]
4-5 yrs ago, my P85 had a broken extractor also.  Sent it to Ruger and they fixed that and said there was a recall, so they took care of that while it was there.  Functioned flawlessly ever since.  Only issue I had before that was the extractor.
9/1/2008 6:28:50 PM EDT
[#4]
Glad to hear that, just sent my SR9 off 4 days ago for the recall.
9/2/2008 1:20:31 PM EDT
[#5]
they we're obviously closed today :) i tried calling them about five times. i want to speak to them in regards to my sp101's tight cylinder.

i'll let you know how things go with mine.