[ARCHIVED THREAD] - HK Customer Service

Posted: 3/24/2011 12:15:16 PM EDT

I sent my USP45 to HK on Monday. I received it back today. I was shocked it was such a quick turnaround. They replaced a broken firing pin (the reason I sent it back), recoil spring, trigger return spring, and a new barrel. Apparently, the barrel was out of spec.

Anyway, I'm very happy with the customer service. I know with any company the bad experiences get more attention than the good. I thought I would share mine.

Edit: It was Monday.

Posted: 3/24/2011 12:32:12 PM EDT

[#1]

Did they charge you for the barrel?

Posted: 3/24/2011 1:28:05 PM EDT

[#2]

No. On the summary they sent it was listed as an anomaly on the barrel. Warranty covered it, I guess it was not normal wear. Honestly, I don't think I would have paid to replace the barrel. The gun was very accurate, and I've had no reliability issues.

Posted: 3/24/2011 1:55:43 PM EDT

[#3]

Thats awesome to hear. Hopefully they are adopting the glock philosphy of refurbishing guns brought in at no expense.

Posted: 3/24/2011 2:53:29 PM EDT

[#4]

Quoted:
Thats awesome to hear. Hopefully they are adopting the glock philosphy of refurbishing guns brought in at no expense.

Um.. Excuse me?

Posted: 3/24/2011 3:42:28 PM EDT

[#5]

Couple years ago another Marine gave me an HK magazine with a broken floor plate. It had been used in iraq a few times and was still dusty.

A call to HK and a new floorplate was on it's way.

How's that for customer service?

[ARCHIVED THREAD] - HK Customer Service

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[ARCHIVED THREAD] - HK Customer Service

[ARCHIVED THREAD] - HK Customer Service