Posted: 10/12/2009 1:16:43 PM EDT
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So back on 7/28/2009 I ordered 100 .45 FMJ and 250 9mm FMJ, It took over a month to fill the .45 order (I'm not complaining about the wait). So today I received the 9mm and behold the box was damaged and 32 of the 250 rounds were visibly, and obviously pushed in significantly. So I immediately got in contact with their customer service department to see how to remedy this. The rep offered to reimburse me $8.25 or a $10 gift card. I then explained to her the serious issue with the entire batch of ammunition and how it was dangerous to fire any of it without being inspected. I do have the ability to measure them all, and was willing to do this. If they would replace the damaged ammo. She said they could send me a new box of 250 to replace the damaged ones and to ship the difference back? I countered with asking if they could send 1 box of 50 that were the same ammo in a small box. According to the rep this wasn't possible.
For actually returning them she said they had to be shipped back but they reimburse me for the shipping cost. The kicker on this is that I live in Springfield Missouri the headquarters of Bass Pro, and I could drop the box off at the distribution center or corp office or even the store. Although she says this isn't an option. So I informed her to expect the package back, with my shipping cost, and I expected to be reimbursed promptly. When for less than $13 she could have kept my business and made me happy. So long story short, I am very surprised in the lack of customer service at Bass Pro, and now do not plan to buy any more from them. So now I am in the market for some cheap target ammo. |
| Bass Pro, Cabelas, Gander Mountain, and all the other huge outdoor stores, I will never shop in any of them. They are nothing but rude and will never help you with anything when you ask for assistance. If youre going to have prices as high as they do at least they could provide customer service. |
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When you buy something you buy it by agreeing to their terms.
You got a good and valid offer from them for returning it. Take it and quit trying to play let’s make a deal… You could live in Detroit but you can’t take your car back to the manufacture for exchange or repairs. |
| In general, if the customer service rep sucks, talk to their supervisor. They're usually more reasonable and have more power to make the customer happy. Be nice and calm about it for best results. If you start yelling and accusing, no one will want to help you. |
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Quoted:
I go to Bass Pro when I want some taffy, and to let the kids look at the aquarium. Thats it. This. Used to do the fine gun room tour, but then they shut that down. The kids love the rattlesnake display and the laser shooting range. I think I bought a hat there, once a few years ago. |
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Quoted:
Bass Pro, Cabelas, Gander Mountain, and all the other huge outdoor stores, I will never shop in any of them. They are nothing but rude and will never help you with anything when you ask for assistance. If youre going to have prices as high as they do at least they could provide customer service. +100 Screw these High priced stores! I'll go down to my local gun store......even though it is further away, then accommodate these supply and demand priced Nazi's |
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So let me get this straight: 1) The shipping company messes up the box and damages the contents - it's not Bass Pro's fault. 2) Bass Pro says they'll credit you for the damaged ammo, or 3) Bass Pro will exchange the entire box of 250 AND cover return shipping on your end And you're mad about that?  |
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Quoted:
So back on 7/28/2009 I ordered 100 .45 FMJ and 250 9mm FMJ, It took over a month to fill the .45 order (I'm not complaining about the wait). So today I received the 9mm and behold the box was damaged and 32 of the 250 rounds were visibly, and obviously pushed in significantly. So I immediately got in contact with their customer service department to see how to remedy this. The rep offered to reimburse me $8.25 or a $10 gift card. I then explained to her the serious issue with the entire batch of ammunition and how it was dangerous to fire any of it without being inspected. I do have the ability to measure them all, and was willing to do this. If they would replace the damaged ammo. She said they could send me a new box of 250 to replace the damaged ones and to ship the difference back? I countered with asking if they could send 1 box of 50 that were the same ammo in a small box. According to the rep this wasn't possible. For actually returning them she said they had to be shipped back but they reimburse me for the shipping cost. The kicker on this is that I live in Springfield Missouri the headquarters of Bass Pro, and I could drop the box off at the distribution center or corp office or even the store. Although she says this isn't an option. So I informed her to expect the package back, with my shipping cost, and I expected to be reimbursed promptly. When for less than $13 she could have kept my business and made me happy. So long story short, I am very surprised in the lack of customer service at Bass Pro, and now do not plan to buy any more from them. So now I am in the market for some cheap target ammo. So let me get this straight. You told her that some of the ammo was defective and that you wanted it replaced. She offered to replace it and reimburse you for the cost of shipping it back. Therefore, Bass Pro Shops has horrible customer service. Is this a troll post or something? You can't be serious...  You were being absolutely unreasonable in demanding that she give you 50 rounds to make up for a mere 32 defective rounds. They don't owe you those 18 extra rounds. And from the tone of your post, I'm sure you acted very rude on the phone, which didn't help your case. Sorry buddy, you're absolutely in the wrong.
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Quoted:
So let me get this straight: 1) The shipping company messes up the box and damages the contents - it's not Bass Pro's fault. 2) Bass Pro says they'll credit you for the damaged ammo, or 3) Bass Pro will exchange the entire box of 250 AND cover return shipping on your end And you're mad about that? I agree with this guy. |
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This doesn't make sense to me. You're pissed because they offered to reimburse or replace, but wouldn't accept your counter offer? Sorry, but that's not the way it works, not in big retail and probably not at Mom and Pop's local gun store either. They tried to do right by you and you refused. |
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I have done buissness with Bass Pro for close to 20 years and have always found their customer service top notch.
Sounds to me that they did eveything they could to remedy a situation that was the shippers fault , not theirs and you still are whining. Guess you cant please everyone
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