Posted: 7/23/2012 11:57:10 AM EDT
|
I just purchased a new Gen 4 G19 prefix SFD. It seems that it ejects brass into my face about 30% of the time. This is getting annoying so I decided to call Glock customer service. All I have to say is wow. The guy I spoke to was a moron. He tells me that there have been no reported issues with the Gen 4 G19's. I questioned him about the recall on the recoil spring and extractors. He initially says that he knows nothing about that. Then I asked him if he was sure about that and he asks for my serial number. He then says that my gun wasn't part of the recall. I said "I thought you didn't know anything about the recall?" The guys then tells me " I don't know what to tell you. There isn't anything wrong with your gun." I was speechless.....
I am pretty sure this is the guy. 
|
|
Hi
I called Glock this morning to inquire about a new to me G19. Wanted to make sure there weren't any outstanding issues that needed attention before I take it to the range. Talked to a gentleman in the warranty dept. who was very helpful. I gave him the serial number and he told me the assembly date and informed me there was no outstanding recalls or anything on my weapon. He told me that there is a recoil spring issue with some of the Generation 4 pistols. As mine is a late Gen 3, it is not affected. I would suggest you call again. Hopefully you get someone who has had their coffee, and can help. By most accounts their customer service mirrors what I received. Good luck. |