Posted: 9/6/2011 7:06:20 AM EDT
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I received this e-mail this AM:
GLOCK, Inc.U.S.A. GLOCK, Inc. P.O. Box 369 Smyrna, Georgia 30081 U.S.A.Fax. (770) 433-8719 Tel. (770) 432-1202 Dear GLOCK Armorer: On September 6, 2011, GLOCK Inc. will begin voluntarily exchanging the recoil spring assembly (RSA) on its new Gen4 pistols shipped since 2009 GLOCK’s product development team has modified various elements of the RSA to ensure each pistol’s performance meets the company’s demanding standards. With several variations of the RSA in the market today, GLOCK’s goal with this voluntary exchange is to standardize the RSA to gain the best possible performance in each pistol. Armorers should note that Gen4 G26 and G27 models will not require a modified recoil spring. The new RSA’s all have unique markings on the base of the part. The enclosed chart is designed to help you readily identify the correct RSA for your pistol. Unless a directive is mandated by your agency or your store, the replacement of the Gen4 pistol’s RSA can be performed as part of the regular field-strip process. Agencies or Consumer’s wishing to participate in the exchange program at no charge are urged to call 1-877-745-8523 to order their new RSA. For more information on the details of the exchange program, visit www.TEAMGLOCK.com. I did not see anything on TEAMGLOCK.COM yet Got the new RSA's on 9-19-11. |
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I received this e-mail this AM: GLOCK, Inc.U.S.A. GLOCK, Inc. P.O. Box 369 Smyrna, Georgia 30081 U.S.A.Fax. (770) 433-8719 Tel. (770) 432-1202 Dear GLOCK Armorer: On September 6, 2011, GLOCK Inc. will begin voluntarily exchanging the recoil spring assembly (RSA) on its new Gen4 pistols shipped since 2009 GLOCK’s product development team has modified various elements of the RSA to ensure each pistol’s performance meets the company’s demanding standards. With several variations of the RSA in the market today, GLOCK’s goal with this voluntary exchange is to standardize the RSA to gain the best possible performance in each pistol. Armorers should note that Gen4 G26 and G27 models will not require a modified recoil spring. The new RSA’s all have unique markings on the base of the part. The enclosed chart is designed to help you readily identify the correct RSA for your pistol. Unless a directive is mandated by your agency or your store, the replacement of the Gen4 pistol’s RSA can be performed as part of the regular field-strip process. Agencies or Consumer’s wishing to participate in the exchange program at no charge are urged to call 1-877-745-8523 to order their new RSA. For more information on the details of the exchange program, visit www.TEAMGLOCK.com. I did not see anything on TEAMGLOCK.COM yet Well, have they finally finalized the final recoil assembly, or are they just bouncing us back and forth? |
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What they don't tell you on the website (but decide to tell you while you wait for an operator) is that you also have the option of emailing glock to get a new RSA
You just need to email the following information to [email protected] Serial # Model Name Physical Address Telephone |
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Just called and my new recoil Spring assembly (RSA) should be mailed out within the next 2 weeks....
I too have had issues with my Glcok gen 4 19 since purchase .... many stovepipes / jams...not limpwrisitng and have tried different mags. I have the # 03 spring now and what is being shipped is the # 04-3 spring assembly which has been reworked. So hopeflly good news.... You can call glock @ 770-432-1202 and then ask directly for ext. 5510 you will here a recording informing you of the voluntary recall then telling you what number you are in the que. A glock rep will then anser the call , collect your info and your done.. pass along....and hopefully this will fix the issue 
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Its not really a fix. I called to verify that I have the newest spring and here is my AAR with my new gen 34
Gen 34 The Spring is only part of the issue, and it will go away with time. The shitty extractor is the primary concern. The gun has been 100% after the spring has been worn and changing out the extractor fixed the erratic ejection issues. |
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They also announced this on Facebook. With the link. I reallly hope they resolve this shit soon. It is turning into an embarrassment. Jeez, have'nt they been voluntarily replacing them since the Gen. 4's came out? when i bought mine it had the newest one, still had stove pipes. I changed out the shitty extractor and it was 100% |
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They also announced this on Facebook. With the link. I reallly hope they resolve this shit soon. It is turning into an embarrassment. Jeez, have'nt they been voluntarily replacing them since the Gen. 4's came out? when i bought mine it had the newest one. till had stove pipes. I changed out the shitty extractor and it was 100% +1 Everything worked on my Gen4 G17 till 2000 rounds and FTEs. Extractor replaced with LWD, back to 100%. |
| I sent Glock an email yesterday with all the required information. I did not get any type of response so I will just have to wait and see if the new spring shows up at my door. I have had no issues with mine anyway but I will swap the springs when it arrives. I have also been meaning to order the Lone Wolff extractor just to have on hand as a backup should issues arise. |
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They also announced this on Facebook. With the link. I reallly hope they resolve this shit soon. It is turning into an embarrassment. Jeez, have'nt they been voluntarily replacing them since the Gen. 4's came out? when i bought mine it had the newest one, still had stove pipes. I changed out the shitty extractor and it was 100% Where did you get the replacement extractor? |
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Forgive me, but what changes were made to the extractor versus a Gen 3 one? +1 Also, are current production Gen3 models getting the same problematic Gen4 extractors? I only ask because I’m in the market for another Gen3 but I’m a little concerned (and confused) about this extractor issue. |
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Quoted: Quoted: Forgive me, but what changes were made to the extractor versus a Gen 3 one? +1 Also, are current production Gen3 models getting the same problematic Gen4 extractors? I only ask because I’m in the market for another Gen3 but I’m a little concerned (and confused) about this extractor issue. New model Gen3 will have the extractor issue. I guess they have rough edges. You supposedly can remove it, and smooth it out with steel wool to make it work. Or get Lone Wolf's currently out of stock extractor. I'm on the waiting list. |
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I'm curious, has anyone noticed a trend for when the extractors started to go bad (as far as a specific time or serial range)?
I've been running a Gen 4 17 for over a year through multiple classes and thousands of rounds and i have never had an issue with the extractor |
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Email sent, now to find an extractor. LWD fixed my Gen4. But every one is in low stock of them. Wonder why 
Midway is out. So is Lone Wolf themselves. |
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Forgive me, but what changes were made to the extractor versus a Gen 3 one? +1 Also, are current production Gen3 models getting the same problematic Gen4 extractors? I only ask because I’m in the market for another Gen3 but I’m a little concerned (and confused) about this extractor issue. The new part is MIMd. I don't think they got the process down yet as the external dimensional tolerance seem to vary and/or the metal is not up to snuff. My Gen4 didn't start to FTE until after 2000 rounds. When I installed the LWD extractor I took a look at the old one and it looks like it had be ground on to make it fit. Now whither it looked that way from the factory or wore that way, I'm not sure. Also some of the more superficial dimensions were different. |
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They also announced this on Facebook. With the link. I reallly hope they resolve this shit soon. It is turning into an embarrassment. Jeez, have'nt they been voluntarily replacing them since the Gen. 4's came out? when i bought mine it had the newest one, still had stove pipes. I changed out the shitty extractor and it was 100% Where did you get the replacement extractor? I took it off my early model gen 3 glock 22, the difference between the 15* and 90* was not an issue. |
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Just called and my new recoil Spring assembly (RSA) should be mailed out within the next 2 weeks.... I too have had issues with my Glcok gen 4 19 since purchase .... many stovepipes / jams...not limpwrisitng and have tried different mags. I have the # 03 spring now and what is being shipped is the # 04-3 spring assembly which has been reworked. So hopeflly good news.... You can call glock @ 770-432-1202 and then ask directly for ext. 5510 you will here a recording informing you of the voluntary recall then telling you what number you are in the que. A glock rep will then anser the call , collect your info and your done.. pass along....and hopefully this will fix the issue Thanks for the info. |
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What they don't tell you on the website (but decide to tell you while you wait for an operator) is that you also have the option of emailing glock to get a new RSA You just need to email the following information to [email protected] Serial # Model Name Physical Address Telephone E-mail sent. What has been the response time this way compared to calling? |
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It's outrageous that you have to try to buy a back ordered aftermarket part to get a Gen4 G17 to work properly. I haven't been shooting my G17 and don't trust it. Get off your ass Glock! GLOCK PRECUSION... ???
Yep, they are throwing away 25 years of reputation with this. |
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What they don't tell you on the website (but decide to tell you while you wait for an operator) is that you also have the option of emailing glock to get a new RSA You just need to email the following information to [email protected] Serial # Model Name Physical Address Telephone E-mail sent. What has been the response time this way compared to calling? I was e-mailed back within a few hours...4-6 weeks for shipping the RSA's |
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If the RSA was enough, Glock is now shipping new Gen4s with an improved connector. The ATF complained about the Gen 4 triggers compared to the Gen 3s. The connector was called the ATF connector, and is now standard issue on Glocks shipped around June. Glock now calls this the Connector 5 for the commercial use, and some have called it the "dot" connector, because they put a dimple or dot in the connector, so you could distinquish it from the others. The Gen 4 5.5 was really about a 6.5 trigger pull or even higher. The Connector 5 is supposed to give your Gen 4 the trigger of a Gen 3.
Neither of my Gen 4s have the new Glock 5 connector. I just got these darn Glocks, and already replacing two parts. I can shoot my friends all Gen 3 19 a lot better than either of my Gen 4s. |
| I was really tempted to buy a Gen4 when they first came out. I don’t know why… just because I guess. I sure am glad I decided to hold out. The only Gen4 that I’m even remotely interested in right now is the new 21 that was just released, but maybe I’ll wait a couple of years just to make sure they have all the bugs worked out! |
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Quoted: I have some gen3 Glock's with over 30,000 rounds thru them. They work just fine. Stick with the gen 3's. It's as though when they were designing the Gen 4 pistols that the "Engineers" said "Okay, we've addressed the issue of slippery grip complaints and we made the mag release ambidextrous for the Lefties. Now what else can we do so we can say we changed more than the grip's pattern and the mag release? I know, let's mess with some internal parts that weren't really issues of complaint before."  |
| I know that a company such as Glock would eventually make it right, but I don't plan on looking at Gen4 when I purchase the two Glocks I'm planning on before the end of the year (a 35 and a 27). I don't see any of the features of the Gen4 appealing to me... and if there is a chance of having issues, I'll just go with a proven design. |
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I have some gen3 Glock's with over 30,000 rounds thru them. They work just fine. Stick with the gen 3's. It's as though when they were designing the Gen 4 pistols that the "Engineers" said "Okay, we've addressed the issue of slippery grip complaints and we made the mag release ambidextrous for the Lefties. Now what else can we do so we can say we changed more than the grip's pattern and the mag release? I know, let's mess with some internal parts that weren't really issues of complaint before."
Sorry guys. The Gen 3 was not perfect. I was one of the unlucky chumps that carried one for years and never had a problem until one day I slid a Streamlight TLR-1 on it. Presto chango my always reliable gun instantly transformed into malfunction city. Soooo, not sure it has been confirmed, but the change in the recoil assembly was to alleviate the dreaded Glock with gun light malfunction. |
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I have some gen3 Glock's with over 30,000 rounds thru them. They work just fine. Stick with the gen 3's. It's as though when they were designing the Gen 4 pistols that the "Engineers" said "Okay, we've addressed the issue of slippery grip complaints and we made the mag release ambidextrous for the Lefties. Now what else can we do so we can say we changed more than the grip's pattern and the mag release? I know, let's mess with some internal parts that weren't really issues of complaint before."
Sorry guys. The Gen 3 was not perfect. I was one of the unlucky chumps that carried one for years and never had a problem until one day I slid a Streamlight TLR-1 on it. Presto chango my always reliable gun instantly transformed into malfunction city. Soooo, not sure it has been confirmed, but the change in the recoil assembly was to alleviate the dreaded Glock with gun light malfunction. The 11 coil mag springs fixed that a number of years ago. |
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I have some gen3 Glock's with over 30,000 rounds thru them. They work just fine. Stick with the gen 3's. It's as though when they were designing the Gen 4 pistols that the "Engineers" said "Okay, we've addressed the issue of slippery grip complaints and we made the mag release ambidextrous for the Lefties. Now what else can we do so we can say we changed more than the grip's pattern and the mag release? I know, let's mess with some internal parts that weren't really issues of complaint before."
Sorry guys. The Gen 3 was not perfect. I was one of the unlucky chumps that carried one for years and never had a problem until one day I slid a Streamlight TLR-1 on it. Presto chango my always reliable gun instantly transformed into malfunction city. Soooo, not sure it has been confirmed, but the change in the recoil assembly was to alleviate the dreaded Glock with gun light malfunction. how much did you tighten it? While adding the light changes how the frame flexes, over-tightening will make it malfunction. |
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I have some gen3 Glock's with over 30,000 rounds thru them. They work just fine. Stick with the gen 3's. It's as though when they were designing the Gen 4 pistols that the "Engineers" said "Okay, we've addressed the issue of slippery grip complaints and we made the mag release ambidextrous for the Lefties. Now what else can we do so we can say we changed more than the grip's pattern and the mag release? I know, let's mess with some internal parts that weren't really issues of complaint before."
Sorry guys. The Gen 3 was not perfect. I was one of the unlucky chumps that carried one for years and never had a problem until one day I slid a Streamlight TLR-1 on it. Presto chango my always reliable gun instantly transformed into malfunction city. Soooo, not sure it has been confirmed, but the change in the recoil assembly was to alleviate the dreaded Glock with gun light malfunction. The 11 coil mag springs fixed that a number of years ago. Upgraded them all and the malfunction went away for a bit until the loaded springs got weak again. It was finger tight. I have posted about this before numerous times and I'm not inclined to rehash here. What I am stating is that Glock just wasn't effin with the spring assembly for the heck of it. There was a purpose behind it. While adding more spring coils to the mag caused the top bullet to put extra pressure on the slide and slow it down, this was just a bandaid, not addressing the real problem. The real issue was the stiffened frame resulted in excess slide velocity. The new spring assembly addresses that and does it quite well. I have confidence Glock will work out the bugs in the Gen4. This is typical of mechanical devices.... fix one problem and create two more. It is not uncommon. Eventually they will flesh them all out. The law enforcement community in America has embraced Glocks to the point there is no other handgun that has as many collective rounds through it. You can rest assured the issues will show up fast due to sheer use of the Glock. Let's just hope Glock fixes them as fast. |
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Swat-dude,
I wonder if the prob with your Gen3 was due more to the TLR-1's mounting system than anything else? The mounting system on the Surefire X200/X300 and Insight WX150 is much better. My agency went to all Gen3 Glock 22's with TLR-1's in '07 and had a few of the problems like you. The TLR-1's are crap: horrible mounting system that can cause malfunctions if over tightened or fly off the gun if too loose (saw examples of both). The LEDs in the original TLR-1's was prone to break. Every year since '07 when we got the TLR-1's, I would send 8 - 15 TLR's back to Steamlight for repair. About 90% were for broken LED's (they were refurbed with the new C4 head which is more durable, but we have had two of the C4 TLR's LED fail). The Insight WX150 and Surefire X200/X300 would have been much better choices (just this week I finally convinced the pencil pushers at my agency to start buying the WX150's). Now that the RSA has been addressed, I'm wondering if the MIM extractor will be recalled voluntarily upgraded for a forged one
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What I would like to know is where/who are the G4 engineers working for today? I am sure they and the test team were given walking papers after this SNAFU. You have another thing coming if you think the engineers made this decision. It was a cost reduction. That shit happens at a different level. My guess, Glock management went apeshit over MIM because it's the new hot manufacturing method. So the Gen4 was the guinea pig, and after they tested 5 guns Management decided to ship with a statistically insignificant test set. This the problem with how corporations work now. The decision makers now have no technical capability so they just think about that bottom line, no longer about how their product works or not. If it urks you, tell Glock they should listen to their engineers, not the bean counters. |