AK Sponsor
Posted: 7/24/2006 2:30:25 PM EDT
|
Has anyone ever ordered from them? Good/Bad experiences? Company is located in Canada with "offices" world wide, thier posp scopes ship from Belarus. $34.00 shipping (ouch) |
|
I ordered my first POSP through Dzmitry/Kabacan which is one of the reps at EastWave and I had a smooth, but somewhat slow transaction. I think they are a solid company and have great service but RMA's can be a bit of a pain because the product comes out of Belarus...but fortunately mine arrived very well packed and in great condition. I give them an A+ for service and price. The one company I absolutely cannot stand is BinocularSmart.com. Isabelle is simply pathetic at customer service and they ripped me off for about 20 dollars in shipping. I had seen their black 8x42 with AA battery compartment and emailed her before the purchase to verify they had it in stock...she told me they definately did. I went ahead and ordered it and after 11 days a normal grey 357 cell battery version arrived. I asked for an exchange for the black model I had requested and she said they weren't in stock and she had no idea when they would be in. Naturally I shipped the grey one back and requested a full refund including shipping...she refused saying that it's not her responsibility for RMA shipping costs or the original shipping either. I pointed out that her website states 4-5 day shipping but that I didn't receive mine til 11 days, plus that she sent me the wrong scope after assuring me I would get a black one. I explained that she basically wasted my time telling me I would get something that she never had and that I felt it was only fair for her to give me a 100% refund, but she refused to budge and ultimately I ate the shipping charges on a completely bogus deal. I'm still pissed at the crappy service and will never order from them again...I can't believe how lame the entire transaction was. Good news is I contacted Tantal at Avtomats in Action and got the 357 cell version of the black 8x42 in about 10 days as advertised, so I can add my .02 rupees of positive feedback along with everyone else who has said great things about him. |
AK Sponsor