[ARCHIVED THREAD] - OLY ARMS Customer Service

Posted: 7/24/2008 5:20:26 PM EDT

I recently ordered a 7.62X39 barrel from Oly. When it arrived, I was surprised to see a post-ban barrel. I called them and asked why they sent this instead of a pre-ban barrel. First I was told, "That's what you ordered off the website." When I responded to the person to whom I was speaking,"No, I ordered it over the phone and you were the very one who took the order", he said, "well, many states still have laws prohibiting them", I asked how many and why did he think I wanted one in Louisiana? Then he said that the website had a selection for post-ban or pre-ban. We got on the website together and, lo, all of the pictures were pre-ban and no mention of post-ban . I then asked if they had a pre-ban in stock? Of course not. I then asked if they would thread it properly. I was then told it could be weeks since the machine, barrel and machinist had to "come together. What a crock!"
It is the last time I will order from Oly. Their customer service is non-existant. Rather than saying they made a mistake, they tried to make it seem as if I made the mistake (well, I did. I ordered from them) and then would not even offer to take the barrel back and thread it. He did say that it appeared that the website was in error and he "would tell someone about it."
Now, I have to get it threaded. A word to the wise - be careful if you order from them - you may not get what you want.

Posted: 7/24/2008 5:27:22 PM EDT

[#1]

Sucks. Sorry man.

Fuck OLY

Posted: 7/24/2008 5:29:05 PM EDT

[#2]

That blows! Maybe the below will help ya..

Deal with this dude.. He is the HNIC. I never had a problem with him.

Tom

Sales Director (800) 228 - 3471

[email protected]

Posted: 7/28/2008 6:57:09 PM EDT

[#3]

Yeah, he's been there awhile and I have done business with him. A++++++

Posted: 8/4/2008 8:37:49 PM EDT

[#4]

Much better service when you can walk into the shop.

Posted: 8/4/2008 8:48:03 PM EDT

[#5]

i've heard OLY is like the wild wacky action bike

www.youtube.com/watch?v=RpYty1PaZLM

"GUNNA TRY AND SHOOT IT ALL DAY LONG BUT YER GUNNA FAIL-"

Posted: 8/5/2008 5:04:10 PM EDT

[#6]

The guy I dealt with was not Tom. But, in any case, I was unwilling to continue to do business with them. If someone at the company I work for handled customer service like this it would have been a career decision for that individual. It is so much easier to say "We'll make it right, just send it back." There are enough companies out there who offer outstanding customer service that you don't need to deal with the ones who don't. I had a local gunsmith friend thread the barrel and open an A2 flash hider slightly and index it so no peel washer was needed. He did a great job and I will be trying it out this weekend.

Posted: 8/5/2008 5:17:32 PM EDT

[#7]

Wow!!!! I will never order anything with oly on it!!! I have heard wayyyyy to many negative feedback about them!!!

Posted: 8/5/2008 7:08:27 PM EDT

[#8]

Nice FOXNEWS! Pretty funny!

[ARCHIVED THREAD] - OLY ARMS Customer Service

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[ARCHIVED THREAD] - OLY ARMS Customer Service

[ARCHIVED THREAD] - OLY ARMS Customer Service