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Posted: 2/1/2014 2:49:59 PM EDT
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I just received a few DBAL-I2's from TNVC. On one of the units, I cannot get the laser to work. When I press the "fire" button the green LED on the rear is illuminated, but the laser does not turn on.
TNVC has been very accommodating. They sent me a label to return the defective unit and will send me another one when they have one in stock, Before I return the unit on Monday is there anything that I am missing? (Yes I removed the covers!) I just want to make sure I am not missing anything stupid before I go through the trouble of exchanging the unit. Thanks, Paul |
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Yep, have visible laser selected. Unfortunately I do not have my PVS-14 to check the IR Quoted:
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This might be really stupid but do you have the visible laser selected? Yep, have visible laser selected. Unfortunately I do not have my PVS-14 to check the IR Use a cell phone. Cell phone cameras easily pick up IR light, and it's what I use to check function of my IR gear without pulling out the NODs. |
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Use a cell phone. Cell phone cameras easily pick up IR light, and it's what I use to check function of my IR gear without pulling out the NODs. Quoted:
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This might be really stupid but do you have the visible laser selected? Yep, have visible laser selected. Unfortunately I do not have my PVS-14 to check the IR Use a cell phone. Cell phone cameras easily pick up IR light, and it's what I use to check function of my IR gear without pulling out the NODs. forgive my ignorance, but how do you do this? I have an Iphone if that matters Mark |
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forgive my ignorance, but how do you do this? I have an Iphone if that matters Mark Quoted:
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This might be really stupid but do you have the visible laser selected? Yep, have visible laser selected. Unfortunately I do not have my PVS-14 to check the IR Use a cell phone. Cell phone cameras easily pick up IR light, and it's what I use to check function of my IR gear without pulling out the NODs. forgive my ignorance, but how do you do this? I have an Iphone if that matters Mark Look through the phone's camera. IR lasers show up pretty well as a deep purple on the screen. |
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Look through the phone's camera. IR lasers show up pretty well as a deep purple on the screen. Quoted:
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This might be really stupid but do you have the visible laser selected? Yep, have visible laser selected. Unfortunately I do not have my PVS-14 to check the IR Use a cell phone. Cell phone cameras easily pick up IR light, and it's what I use to check function of my IR gear without pulling out the NODs. forgive my ignorance, but how do you do this? I have an Iphone if that matters Mark Look through the phone's camera. IR lasers show up pretty well as a deep purple on the screen. Tried this on my iPhone, but was unable to see it. |
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Tried this on my iPhone, but was unable to see it. Interesting. I never had any problem seeing the dot from my DBAL with a camera. It had to be up close but it wasn't hard. My Vital is very hard to see, but the laser from another device I have is super easy to pick up. |
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This? I got my Xmas special DBAL recently, too, and the cover took me a sec. Quoted:
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Was the laser port cover off? This? I got my Xmas special DBAL recently, too, and the cover took me a sec. Yep, I had the cover off. I checked through a pvs-14 and no ire laser either. I'm not sure what happened. I even tried another battery door. The unit is heading back to TNVC. Hopefully my replacement doesn't take too long. At least I have other dbals to keep me busy. |
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Interesting. I never had any problem seeing the dot from my DBAL with a camera. It had to be up close but it wasn't hard. My Vital is very hard to see, but the laser from another device I have is super easy to pick up. Quoted:
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Tried this on my iPhone, but was unable to see it. Interesting. I never had any problem seeing the dot from my DBAL with a camera. It had to be up close but it wasn't hard. My Vital is very hard to see, but the laser from another device I have is super easy to pick up. I tried using the IR setting on my m952v and my iphone couldn't see it. |
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OP sorry about the problem but we know TNVC will take care of you. Guess this means the Christmas Specials are now shipping? I've had mine for a few weeks now, which was a XMAS special. And I agree, I'm sure TNVC will sort out the issue. Now I 'need' a CQBL 
ETA: doh! That was post 666 
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I've had mine for a few weeks now, which was a XMAS special. And I agree, I'm sure TNVC will sort out the issue. Now I 'need' a CQBL
ETA: doh! That was post 666 Quoted:
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OP sorry about the problem but we know TNVC will take care of you. Guess this means the Christmas Specials are now shipping? I've had mine for a few weeks now, which was a XMAS special. And I agree, I'm sure TNVC will sort out the issue. Now I 'need' a CQBL
ETA: doh! That was post 666 I ordered mine on Dec 31 - when did you order yours? |
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Just as an update. TNVC went ahead and shipped my replacement before receiving my defective unit. That kind of customer service is tough to beat. The replacement should get here monday This is why TNVC continues to get my business. Service before, during, and after the sale is impeccable. |
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This is why TNVC continues to get my business. Service before, during, and after the sale is impeccable. Quoted:
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Just as an update. TNVC went ahead and shipped my replacement before receiving my defective unit. That kind of customer service is tough to beat. The replacement should get here monday This is why TNVC continues to get my business. Service before, during, and after the sale is impeccable. I wish they would send me my first one! |
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I ordered mine on Dec 31 - when did you order yours? Quoted:
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OP sorry about the problem but we know TNVC will take care of you. Guess this means the Christmas Specials are now shipping? I've had mine for a few weeks now, which was a XMAS special. And I agree, I'm sure TNVC will sort out the issue. Now I 'need' a CQBL
ETA: doh! That was post 666 I ordered mine on Dec 31 - when did you order yours? Ordered December 26, received January 13 after a brief weather delay. |
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Ordered December 26, received January 13 after a brief weather delay. Quoted:
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OP sorry about the problem but we know TNVC will take care of you. Guess this means the Christmas Specials are now shipping? I've had mine for a few weeks now, which was a XMAS special. And I agree, I'm sure TNVC will sort out the issue. Now I 'need' a CQBL
ETA: doh! That was post 666 I ordered mine on Dec 31 - when did you order yours? Ordered December 26, received January 13 after a brief weather delay. I sent TNVC an email right after I posted on Thursday (I think) and they emailed me Friday and shipped it that day. I think they forgot about me. At least it"s on its way now. |
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I sent TNVC an email right after I posted on Thursday (I think) and they emailed me Friday and shipped it that day. I think they forgot about me. At least it"s on its way now. Quoted:
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OP sorry about the problem but we know TNVC will take care of you. Guess this means the Christmas Specials are now shipping? I've had mine for a few weeks now, which was a XMAS special. And I agree, I'm sure TNVC will sort out the issue. Now I 'need' a CQBL
ETA: doh! That was post 666 I ordered mine on Dec 31 - when did you order yours? Ordered December 26, received January 13 after a brief weather delay. I sent TNVC an email right after I posted on Thursday (I think) and they emailed me Friday and shipped it that day. I think they forgot about me. At least it"s on its way now. Happens to the best of them, I suppose. It's a nice unit. Now I just need to sight it in. |
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