RRA Rocks > Rifles, Uppers, Lowers, Barrels, and more

Posted: 1/18/2007 7:26:08 AM EDT

Just a note to tell folks that I recently bought, then screwed up a RRA AR15, shooting it with a bit of a loose barrel, a loose forgrip, etc, all installed by an amatuer smith. I wrote rock river Arms, they told me to send it in, I did, and got it back in like 4 days, completely fixed, the Larue 9" properly installed, headspaced and barrel reinstalled, new trigger group, new gas block installed, all for free. What great service! Just thought I would pass this along as I think it is pretty rare to find an outfit that behaves like this after they have your money.
Oh yea, it shoots about 3/4 MOA as well...

Posted: 1/18/2007 7:55:58 AM EDT

[#1]

The thread title should say RRA costumer service rocks. They did send you a faulty weapon, didn't they?

Posted: 1/18/2007 8:03:21 AM EDT

[#2]

Paulinski...reread his thread. It wasn't a factory assembled firearm/upper. We just had to fix up what someone else put together and make sure it was safe.
Steve/RRA

Posted: 1/18/2007 8:07:03 AM EDT

[#3]

That's pretty unheard of from any firearms manufacturer

kudos to RRA for doing this. Outstanding work!

Posted: 1/18/2007 8:32:53 AM EDT

[#4]

And another tally mark for RRA. Try getting that kind of service from Colt on a third-party modified rifle....

Posted: 1/18/2007 1:22:18 PM EDT

[#5]

That is exactly why I gave my business to RRA. Keep up the good work RRA!!!

Posted: 1/18/2007 4:56:28 PM EDT

[#6]

I havent had to deal with RRA's customer service, but if I ever do its nice to know they are willing to take care of their customers.

PS - I love my RRA

Posted: 1/19/2007 3:45:27 AM EDT

[#7]

Quoted:
That is exactly why I gave my business to RRA. Keep up the good work RRA!!!

+1
Awesome customer service!!

Posted: 1/19/2007 11:28:06 AM EDT

[#8]

btt

more people should see this

Posted: 1/19/2007 5:46:13 PM EDT

[#9]

This is great to hear guys, Customer Service is still ALIVE...

!

I have several RRA's and have not needed to use their CS Dept. I'm just glad it's there in case I do

..

Posted: 1/19/2007 6:33:23 PM EDT

[#10]

Good job RRA!

Jim

Posted: 1/20/2007 1:46:47 PM EDT

[#11]

yep they make/made me smile with their CS.... just cant get a dam sticker or two out of them for love or money (no wait probably for money)*L*.... hey steve it's free advertising.. *L* i have a nice ford pickup it would look bitchin on...

Posted: 1/21/2007 10:44:12 PM EDT

[#12]

Quoted:
yep they make/made me smile with their CS.... just cant get a dam sticker or two out of them for love or money (no wait probably for money)*L*.... hey steve it's free advertising.. *L* i have a nice ford pickup it would look bitchin on...

hell I bought 2 RRA stickers cause I like em so damm much...

and promptly lost them

Posted: 1/22/2007 3:37:26 AM EDT

[#13]

RRA customer service ... A #1

Posted: 1/22/2007 5:06:26 AM EDT

[#14]

height=8

Quoted:
height=8

Quoted:
yep they make/made me smile with their CS.... just cant get a dam sticker or two out of them for love or money (no wait probably for money)*L*.... hey steve it's free advertising.. *L* i have a nice ford pickup it would look bitchin on... hell
and promptly lost them

Posted: 1/22/2007 5:12:22 AM EDT

[#15]

Quoted:
I wrote rock river Arms, they told me to send it in, I did, and got it back in like 4 days, completely fixed, the Larue 9" properly installed, headspaced and barrel reinstalled, new trigger group, new gas block installed, all for free. What great service!

That's the part that sticks out to me. For RRA to fix up a gun with a third party manufacturer's rail really makes a statement about their customer service.

Kudos RRA.

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