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[ARCHIVED THREAD] - First bad PSA experience... (Page 1 of 2)
Posted: 1/16/2016 11:36:45 AM EDT
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Just thought I'd share a recent experience with the board...and likely my last PSA experience. So on 12/9 I ordered the ever so elusive 14.7" lightweight complete mid length upper that I've had my eye on pretty much forever as a Christmas present for the wife. I received the upper a little over a week later, which wasn't bad at all for the shipping time...but when I got it, I noticed it had some pretty awful FSB cant...so bad it could not be zeroed.
I notified PSA customer service of the issue, and a few days later got a response, which just so happened to be 2 days before Christmas. They provided a shipping tag and advised me to return the upper for repair, which I did Christmas eve. Fast forward to 1/11, and I'm just now hearing from them. Apparently the barrel has to be trashed, and is not repairable...so they provide me 2 options: I can either accept a refund of the upper, or I can accept a substitution for a standard a2 profile barrel instead. Mind you this upper was to be part of a complete build, which was a Christmas present for the wife, and I specifically chose the lightweight profiled barrel for that reason...so I didn't really care for the standard, also because I knew this was a rather rare product they carried and really wanted it because of it's uniqueness. PSA claimed they had no replacement barrels in stock, and didn't know when they would get anymore, let alone if they even were going to continue carrying them...so they again offered me the replacement A2 or a refund. I advised them that there WAS a roughly 10% price difference between the two when they were available, so I would consider taking the A2 as a substitution on the condition that they provide me a 15% refund, mainly due to the price difference and the fact I had to go out of my way to return the upper, waiting nearly a month for a resolution, and figured 5% restitution was a small price to pay and was better than returning the entire order. The extra 5% amounted to only $31 by the way. The order I placed was over $545, but spent over $750 total with them that day via a separate order placed for a complete lower. Anyway, PSA declined my counter offer and last ditch offered me a gift card for $47 to cover the price difference between the uppers, but would not offer a refund of any kind. I declined, and am returning my entire order now. I also need to add that PSA did NOT offer any kind of restitution for the price difference or any other type of refund to go along with the downgrade to the standard A2 barrel UNTIL I ASKED FIRST. I'm a little annoyed this upper even made it past assembly with a FSB canted that bad, and wonder if there was any QC whatsoever (I doubt it). I used to be one of those guys singing the praises of PSA and recommending them over outfits like BCM, Colt, etc because I thought they offered excellent products for the money...but this is only the first complete upper with a pinned FSB I've ever ordered from them, and the 2nd order I've ever made with PSA(out of many) that I've had some type of issue with. I didn't really think I was asking for too much in return and it was actually quite reasonable, but after this experience I think I'm done with PSA uppers at the very least. I've since requested a refund on the upper and am awaiting my funds deposited back into my account. Anyway, take a peep for yourself... 
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| I have that same PSA upper and was also disappointed with it. Mine arrived straight and true but it's hardly a lightweight upper. I compared the PSA to a BCM BFH 14.5 A2 mid and there was maybe a 1-1.5oz difference. There is really no need for this profile and it needs to be an actual A1 profile barrel to be light weight profile. Notice that they call it light weight but never actually list the weight? |
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No excuse for that leaving PSA like that, but you did roll the dice buying a cheap upper from them. Where are you going to get the replacement? Quoted:
No excuse for that leaving PSA like that, but you did roll the dice buying a cheap upper from them. Where are you going to get the replacement? I know PSA has some haters out there but I wouldn't consider this a "cheap" upper, and generally speaking I still think they put out good stuff if you stick with their Premium or CHF uppers. This is only my second complete upper I've ever bought from them, first was perfect (also a CHF/FN barreled upper) but their individual parts are also decent. That said, I agree there's no way in hell this upper should have ever been shipped...even Stevie Wonder could've seen something just wasn't *quite* right with it beforehand. Currently I'm weighing my options between buying a likewise BCM upper (that will end up costing about $180 more and doesn't come with a handguard), or just building my own upper myself since I can easily build a nicer upper than BCM can provide me for the same money spent. I've also had a love affair recently with a Tavor I rented on a range visit, so I may just sell the lower I'm stuck with and put that money back in the piggy bank towards a nice OD Tavor. Quoted:
I have that same PSA upper and was also disappointed with it. Mine arrived straight and true but it's hardly a lightweight upper. I compared the PSA to a BCM BFH 14.5 A2 mid and there was maybe a 1-1.5oz difference. There is really no need for this profile and it needs to be an actual A1 profile barrel to be light weight profile. Notice that they call it light weight but never actually list the weight? I didn't think it was necessarily that "lightweight" either, I agree. It was definitely disappointing in that aspect too... |
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After 3 botched orders from PSA that they did ultimately fix, I gave up on them as a dealer. They have issues in upper management and for some reason as this upper making it to the shipping department is an example, they are not willing to fix.
That upper is CANTED...! If they wanted to keep you as a customer, they should have accepted your terms for the exchange. I'm sure you will end up paying more, but BCM has some really nice lightweight middy uppers. I have several of theirs and have never had an issue with their company.. |
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After 3 botched orders from PSA that they did ultimately fix, I gave up on them as a dealer. They have issues in upper management and for some reason as this upper making it to the shipping department is an example, they are not willing to fix. That upper is CANTED...! If they wanted to keep you as a customer, they should have accepted your terms for the exchange. I'm sure you will end up paying more, but BCM has some really nice lightweight middy uppers. I have several of theirs and have never had an issue with their company.. Yeah, I don't mind paying more for better quality one bit, and I know for sure BCM would never have allowed this atrocity to have even made it out the door. I like PSA's prices, but they seem to have been creeping up as of late anyway, so they're not really the value they used to be. If they keep making half assed attempts like this thing and passing it off to the customer as they did, then negative word of mouth will soon be the least of their worries... |
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It doesn't seem to matter anymore what the company you can have a shit experience with cs. Doesn't seem that hard to offer you a refund and a "rain check " for that upper at the price you paid when they get back in stock. Post in their industry forum and see if they do any better........ that seems to be what gets results on here for all dealers with cs issues |
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$510 for upper, BCG, and CH
http://www.bravocompanyusa.com/BCM-14-5-Mid-Length-LIGHT-WEIGHT-Upper-Receiver-p/bcm-urg-mid-14lw.htm |
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I've quit buying from PSA. Prices on the good shit has gone up and they have had less and less since the PTAC and Freedom/Nitride barrels have worked into rotation. Not worth the gamble. Before that I had a good 10+ uppers from them and all were good to go. The freedom barrels are shit. |
| I ordered mine on the same day, same problem same direction (right). Just assume they have a jig thats out of spec, This is the first upper I have had any issue with of this nature. They offered a heavier barrel, I wanted light weight so they are just refunding my account. I have had problems with most makes and models of ar-15's even the high dollar rifles. I just ordered a 14.5 light weight from BCM and it will be here today. I like PSA products and will continue to order from them. Thier customer service was great, had Jason contacted me right back and send return for work within half hour of contact. They received upper back on 31st after all the christmas rush and I decided wed that I realy wanted the light weight profile, so just asked for a refund. I cannot fault CS, it just happens, and I am waiting on the lightweight 16 inch chf upper to come back in stock. Just to inform you that you were not alone. |
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I didn't really know that you could bargain and counter offers related to a customer service issue. They didn't have the product that you wanted, and gave the only option that they supposedly had as an offer if you didn't want a refund. Seems like an OK (not great) agreement.
I like their stuff for the price, but I already assume that ordering from them is taking more of a gamble than some of the other companies. Also, I trust their product more than some companies as well, putting them somewhere in the middle of the road. I've had problems with a few things from them, and they have fixed each one. Among other things, I had a cracked upper receiver, which they sent me a replacement stripped upper for. They also sent me a mock dissy upper that was supposed to be a mid-length and was actually a carbine (offered a refund, but couldn't send the right barrel because they didn't have any). When I mistakingly got a CHF mid-length upper WITH BCG/CH for $289, they did right on the order and sent it. |
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That is more than canted... Thats jacked! The 11.5 upper I ordered late last year was missing the gas tube roll pin in the FSB. Sounds like QC is being pushed off onto the customer. Jacked? Its insulting to the customer. That is basically PSA giving the customer the middle finger. 
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https://scontent.cdninstagram.com/hphotos-ash/t51.2885-15/e15/10732035_759228377463550_100593658_n.jpg PSA quality. Full disclosure, I bought this mag with a credit they issued after three problem orders. While it is nice that PSA addressed my issues, I can't say I am in a hurry to order from them again. PSA didn't make that mag. Its just a branded mag they got from the manufacturer. |
| that's pretty bad. I haven't had much interest in ARs for the last few months so I quit checking out the various sources I've bought from but I've been getting the urge to finish my last lower and as usual I checked PSA first and couldn't believe the price increases. They are not that much cheaper than BCM now. I have not had any issues with the three PSA upper I've bought but for what they are asking now I'd just spend a little more and get a BCM. |
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Jacked? Its insulting to the customer. That is basically PSA giving the customer the middle finger. Quoted:
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That is more than canted... Thats jacked! The 11.5 upper I ordered late last year was missing the gas tube roll pin in the FSB. Sounds like QC is being pushed off onto the customer. Jacked? Its insulting to the customer. That is basically PSA giving the customer the middle finger. I was just saying that FSB is jacked. Still pretty lame they sent that thing out the door. |
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I was just saying that FSB is jacked. Still pretty lame they sent that thing out the door. Quoted:
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That is more than canted... Thats jacked! The 11.5 upper I ordered late last year was missing the gas tube roll pin in the FSB. Sounds like QC is being pushed off onto the customer. Jacked? Its insulting to the customer. That is basically PSA giving the customer the middle finger. I was just saying that FSB is jacked. Still pretty lame they sent that thing out the door. Right...a canted middle finger. |
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I was considering a PSA Lightweight for a build, but they were all OOS, so I spent about $70 more for an apples to apples "In Stock" BCM lightweight upper. I ordered it this last Monday night and took delivery yesterday. The thing is perfect and came with a Gunfighter Charging Handle and Mod. 0 Muzzle Device. Nice options worth the upgrades For the few extra bucks and for fast delivery, BCM has me sold from now on.
Oh, and did I mention a free BCM hat? 
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PSA didn't make that mag. Its just a branded mag they got from the manufacturer. Quoted:
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https://scontent.cdninstagram.com/hphotos-ash/t51.2885-15/e15/10732035_759228377463550_100593658_n.jpg PSA quality. Full disclosure, I bought this mag with a credit they issued after three problem orders. While it is nice that PSA addressed my issues, I can't say I am in a hurry to order from them again. PSA didn't make that mag. Its just a branded mag they got from the manufacturer. Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. |
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Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. Quoted:
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https://scontent.cdninstagram.com/hphotos-ash/t51.2885-15/e15/10732035_759228377463550_100593658_n.jpg PSA quality. Full disclosure, I bought this mag with a credit they issued after three problem orders. While it is nice that PSA addressed my issues, I can't say I am in a hurry to order from them again. PSA didn't make that mag. Its just a branded mag they got from the manufacturer. Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. |
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I like PSA, but I wouldn't be happy with what the OP received at all. I would be pissed when I saw it.
On another note I bought a MIAD 1.1 grip the other day. It arrived "mostly" unharmed. The smooth insert for the front of the grip was broken into three pieces. How that happened, I don't know. I started to contact them, but didn't see the point. Would probably cost me more time and money trying to get it fixed. That's 1. They get 2 more. 
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Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. Quoted:
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https://scontent.cdninstagram.com/hphotos-ash/t51.2885-15/e15/10732035_759228377463550_100593658_n.jpg PSA quality. Full disclosure, I bought this mag with a credit they issued after three problem orders. While it is nice that PSA addressed my issues, I can't say I am in a hurry to order from them again. PSA didn't make that mag. Its just a branded mag they got from the manufacturer. Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. Holy shit dude  try decaf.
That mag plate isn't ruined. It would work fine. That's a very minor problem to have. Do you think Brownells inspects every single tool coming in that they have made for them? |
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I was considering a PSA Lightweight for a build, but they were all OOS, so I spent about $70 more for an apples to apples "In Stock" BCM lightweight upper. I ordered it this last Monday night and took delivery yesterday. The thing is perfect and came with a Gunfighter Charging Handle and Mod. 0 Muzzle Device. Nice options worth the upgrades For the few extra bucks and for fast delivery, BCM has me sold from now on. Oh, and did I mention a free BCM hat? Hey man, that's a killer hat. I've ruined mine now from wearing it so much. Guess I'm gonna have to order another upper to get a replacement hat... 
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There is a reason why I don't order PSA AR parts anymore and seeing threads like this only makes me wonder why they can never get QC under control and still haven't got it under control.... PSA has no incentive to get QC under control. They have a business model they have developed that works very well for them. |
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Hey man, that's a killer hat. I've ruined mine now from wearing it so much. Guess I'm gonna have to order another upper to get a replacement hat... Quoted:
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I was considering a PSA Lightweight for a build, but they were all OOS, so I spent about $70 more for an apples to apples "In Stock" BCM lightweight upper. I ordered it this last Monday night and took delivery yesterday. The thing is perfect and came with a Gunfighter Charging Handle and Mod. 0 Muzzle Device. Nice options worth the upgrades For the few extra bucks and for fast delivery, BCM has me sold from now on. Oh, and did I mention a free BCM hat? Hey man, that's a killer hat. I've ruined mine now from wearing it so much. Guess I'm gonna have to order another upper to get a replacement hat... It is a great hat. |
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Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. Quoted:
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https://scontent.cdninstagram.com/hphotos-ash/t51.2885-15/e15/10732035_759228377463550_100593658_n.jpg PSA quality. Full disclosure, I bought this mag with a credit they issued after three problem orders. While it is nice that PSA addressed my issues, I can't say I am in a hurry to order from them again. PSA didn't make that mag. Its just a branded mag they got from the manufacturer. Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. What was the problem with the mag? |
| I have a question for the OP. Was this a PTAC brand upper, a PSA Freedom upper, or a PS Premium upper? If it was a PTAC, you have to remember that PSA does not make these. They do own controlling interest in the company that does. Regardless, that upper should not have made it through QC. I would not let this experience keep you from dealing with PSA. They did offer you alternatives and they did offer a gift card to make up for the difference on another upper. Additionally, PSA does change up their inventory often. The upper you bought was obviously in short supply due to the small amount of barrels that were available for production by PTAC or PSA. I have been dealing with PSA for several years now. I have never had an issue with them other than slow delivery a couple years ago. It is sad that you had a bad experience, but that happens sometimes, regardless of who the company may be. |
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What was the problem with the mag? Quoted:
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https://scontent.cdninstagram.com/hphotos-ash/t51.2885-15/e15/10732035_759228377463550_100593658_n.jpg PSA quality. Full disclosure, I bought this mag with a credit they issued after three problem orders. While it is nice that PSA addressed my issues, I can't say I am in a hurry to order from them again. PSA didn't make that mag. Its just a branded mag they got from the manufacturer. Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. What was the problem with the mag? Baseplate went in crooked and wasn't under the first set of retainers |
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Baseplate went in crooked and wasn't under the first set of retainers Quoted:
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https://scontent.cdninstagram.com/hphotos-ash/t51.2885-15/e15/10732035_759228377463550_100593658_n.jpg PSA quality. Full disclosure, I bought this mag with a credit they issued after three problem orders. While it is nice that PSA addressed my issues, I can't say I am in a hurry to order from them again. PSA didn't make that mag. Its just a branded mag they got from the manufacturer. Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. What was the problem with the mag? Baseplate went in crooked and wasn't under the first set of retainers Could he not just pull it off and reinstall it?
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This. They have gone down hill. Quoted:
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I gave up on PSA a long time ago. I used to be a sole BCM customer and I gave PSA a couple chances. Never again. For me it's BCM for the win. This. They have gone down hill. I posted recently in their forum about how they appear disorganized... I won't be doing any business with them... of course they still have their supporters... they show up in every thread that contains a PSA fuck up. |
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I gave up on PSA a long time ago. I used to be a sole BCM customer and I gave PSA a couple chances. Never again. For me it's BCM for the win. This. I try not to jump on the fanboy title, and I know PSA has a ton of rookie supporters but I have had three uppers from them with canted FSB's. That was my three strikes and for me, they're out. |
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Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. Quoted:
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https://scontent.cdninstagram.com/hphotos-ash/t51.2885-15/e15/10732035_759228377463550_100593658_n.jpg PSA quality. Full disclosure, I bought this mag with a credit they issued after three problem orders. While it is nice that PSA addressed my issues, I can't say I am in a hurry to order from them again. PSA didn't make that mag. Its just a branded mag they got from the manufacturer. Unless my order was fulfilled by a robot, your fellow PSA employees (you are a fucking PSA shill right?) made a conscious decision to not give a fuck & send me something in unusable condition. Whether the mag was assembled by slave children in China or your neighbor's hands, quality control does not seem to be a priority for PSA. If their business model is based around shipping clearly defective products & throwing credits around so you continue to do business with them, that is not something I can support. 
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[ARCHIVED THREAD] - First bad PSA experience... (Page 1 of 2)
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