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Can you post pics? Colt is generally not known for great finishes, but thier rifles function great. If you look on this site it is not uncommon for people to get Colt rifles with some flaws in the finish.

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I have bought a few guns at Walmart over the years but I always look the gun over very carefully because many of their guns will have cosmetic issues. Many people I know say that Wally World guns look used.

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But Wal mart doesnt sell used guns, so why bring that up

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Thanks for the input so far. I do have pics to post. It looks like I have to have them online somewhere before I can post them. Any common web site for that?

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ibt "why should your $1,100 rifle look new?"





Oh, and the pics of the parts thrown into a bin.

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And not uncommon for them to look great. My 6601 and 6940 both were finished great. Any mark on them was made by me... See both sides to this, doesnt affect function so who cares, and then its expensive, it should be right. Pics would definitely help decide if its a real issue....

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In before the budget rifle buyers start to use this as a way to justify their purchase that they *still* feel inadequate over as indicated by them posting in every single Colt thread ever.

Oh wait, I was too late. My bad.
 

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You really should look any firearm you buy over before you drop your cash on it.  I recently caught a ration of shit for pointing out that I rejected a Colt 6940 for a cosmetic defect and was told Colt doesn't care about the finish of their rifles.  I wound up buying a 6920 instead, but I also needed to properly time the flash hider as it was over rotated from the factory.  I saw it and knew I could easily fix it, so it didn't bother me that much, but I wonder what excuse the apologists come up with for that functional shortcoming.  


There is no place that I know of that doesn't maintain a no returns policy on firearms or ammo (even if it is still sealed), so I don't see what that has to do with Walmart.

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Just to point out that Walmart guns need to be looked over thoroughly. Some people are more bothered by cosmetic issues than others.

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I just made my first ar15 purchase! I have not held one in my hands since my army days at Ft Bragg back in the 80's. Problem is I made the mistake of buying it at Walmart and it turns out they have a no firearm return policy. I know, it was a mistake to buy at walmart, but that is another story, not the big problem. I was so excited to buy a colt LE 6920 and happy to find one locally that I just gave it a quick look at the store and brought it home. After shelling out 1097.00 of my hard earned money I have a brand new never fired colt ar15 that has paint flaking off all over the extractor side of the upper receiver. It looks like crap. I paid big money for a colt that i did not know needed to be precision checked by me. I made the purchase on 9/9/2012 and contacted colt customer service on 9/10/2012. The service rep was very helpful and asked that I send him pictures of the rifle so that colt could determine a plan of action. After a couple days and another email to confirm that colt had received my pictures i did get a response from the service rep saying he was waiting on a manager response. I have not heard from colt again. Looking for some guidance from those of you with more experiance with colt. What next? ( I am holding out hope that Colt will stand behind it's name and make this right )





http://i45.tinypic.com/4zybzp.jpg

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I just made my first ar15 purchase! I have not held one in my hands since my army days at Ft Bragg back in the 80's. Problem is I made the mistake of buying it at Walmart and it turns out they have a no firearm return policy. I know, it was a mistake to buy at walmart, but that is another story, not the big problem. I was so excited to buy a colt LE 6920 and happy to find one locally that I just gave it a quick look at the store and brought it home. After shelling out 1097.00 of my hard earned money I have a brand new never fired colt ar15 that has paint flaking off all over the extractor side of the upper receiver. It looks like crap. I paid big money for a colt that i did not know needed to be precision checked by me. I made the purchase on 9/9/2012 and contacted colt customer service on 9/10/2012. The service rep was very helpful and asked that I send him pictures of the rifle so that colt could determine a plan of action. After a couple days and another email to confirm that colt had received my pictures i did get a response from the service rep saying he was waiting on a manager response. I have not heard from colt again. Looking for some guidance from those of you with more experiance with colt. What next? ( I am holding out hope that Colt will stand behind it's name and make this right )


http://i45.tinypic.com/4zybzp.jpg

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Just to point out that Walmart guns need to be looked over thoroughly. Some people are more bothered by cosmetic issues than others.

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It wouldn't bother me, in six months those marks would blend in with the ones I put on it from shooting.

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The problem is that they aren't scratches... there is an actual problem with the finish.  It is one thing if it had been nicked or scratched but something wasn't done correctly during the finishing process, and if some of the anodizing is flaking off, it isn't unreasonable to think that the entire finish may be faulty and eventually subject to doing the same thing.  Cosmetics don't bother me on used weapons and I wouldn't return a rifle for a few nicks but this isn't a few nicks... it is an inherent problem with the finish.

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Technically you are 100% entitled to have Wal-Mart give you a new one. If you go and complain you have two courses of action, and they are definitely what I would do. 1) you are not returning anything if you are not asking for a refund. You are asking for an exchange. Take it back, tell them you want a new one, as you are not actually returning it - you are exchanging. Personally, I wouldn't leave until they gave me a new rifle. I would do this for any product purchased anywhere. 2) You can call your CC company and say you did not get what you paid for, and they should with no questions asked issue you a full and complete refund on the rifle. You can bring it back to Wal-Mart, leave it there, or do whatever, but as long as you paid with a CC you can get your money back.

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You are so off base, I wonder what kind of fantasy world you live in.  For starters, in order to exchange something, you have to return it.  He did or should have inspected the rifle before he purchased it, and the credit card company will ask the proper questions when he attempts a charge back.  If someone did enforce a charge back on my business in a case like this, I would dispute it with all of my power, and report the firearm stolen if it did go through.  The responsibility lies with the buyer.  Colt may take care of him, because it is technically an anodizing defect that may not have manifested itself until after it left the factory, but if the buyer is complaining about it now, it is his problem because he admitted he didn't look at the rifle before purchasing it.

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Technically you are 100% entitled to have Wal-Mart give you a new one. If you go and complain you have two courses of action, and they are definitely what I would do. 1) you are not returning anything if you are not asking for a refund. You are asking for an exchange. Take it back, tell them you want a new one, as you are not actually returning it - you are exchanging. Personally, I wouldn't leave until they gave me a new rifle. I would do this for any product purchased anywhere. 2) You can call your CC company and say you did not get what you paid for, and they should with no questions asked issue you a full and complete refund on the rifle. You can bring it back to Wal-Mart, leave it there, or do whatever, but as long as you paid with a CC you can get your money back.

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You are so off base, I wonder what kind of fantasy world you live in.  For starters, in order to exchange something, you have to return it.  He did or should have inspected the rifle before he purchased it, and the credit card company will ask the proper questions when he attempts a charge back.  If someone did enforce a charge back on my business in a case like this, I would dispute it with all of my power, and report the firearm stolen if it did go through.  The responsibility lies with the buyer.  Colt may take care of him, because it is technically an anodizing defect that may not have manifested itself until after it left the factory, but if the buyer is complaining about it now, it is his problem because he admitted he didn't look at the rifle before purchasing it.

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There is a very practical reason that Walmart and all other gun sales outlets have a "no return" policy.  First off, they are heavily regulated.  Each FFL sale is subject to an audit by the BATFE.  If you sell something and then take it back in exchange for something; then that is several legal transfers.  There is a cost for each transfer and a paper trail, so it makes it very costly and difficult for someone to exchange a gun like it is a pair of sneakers.

The other side of it is this possible example:  RayRay goes to Walmart and buy a gun.  RayRay shoots his rival crack dealer, then goes back to Walmart and returns the gun.  Walmart puts it back on the shelf and sells it to someone else.  That other person is now in possession of a a gun used in a homicide.  RayRay, if arrested, has an easy out with regards to evidence as the store has just unknowingly tampered with evidence and has "rented" RayRay a gun.  Liability and legal nightmare.  This is the same reason they don't accept returns on ammo.

In this case, the OP should contact Colt.  Colt has a warranty and customer service and has the willingness to make things right; within the bounds of reason.  That is the remedy for these type of things.  Going to Walmart or charging things back on a credit card isn't the right way to do things.  If Walmart clearly documented their policy (which they do), the CC company won't issue a refund.  My own view is that an AR is a tool and is going to get scratched, dropped, etc; so I don't care if it comes with scratches or handling marks - it will get them the first time it is used.  To each his own, but telling someone to try to return a gun with the expectation of a refund or exchange is impractical and is bad advice.

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Sorry but you're wrong. Not trying to start an argument, but working in this area for the last 12 years has given me some experience. If the consumer did not get what they paid for, as long as you have a reputable CC, you WILL! get your money back. The whole point of doing a chargeback would be to give the vendor a chance to make it right. It's not the consumers responsibility to check an item at the store. I never said for him to keep the rifle. I'd leave it at wal Mart and say if you don't issue me a credit, you'll hear from my CC. I would give Wal Mart the chance, if they fail to help, it'll just end up costing them more than an exchange, which shouldn't cost them anything since it is *defective*. Regardless of what Wal Mart's policy is, did they tell him to inspect the rifle prior to purchase it, and just because it is a firearm, is it all of a sudden exempt to any sort of customer satisfaction?

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This is stretching it. Granted, for a big purchase like this, I would inspect it, but that in no way makes me liable for every problem the product has. If that were the case, there would be no legitimate returns, for any product, ever. Or does this line of thought only apply to the firearm industry?

Now I don't necessarily think it's Walmart's problem - it may be Colts. But I would place very little fault on the OP.

I don't know anything about your shop, but the reason I pay more at small shops, and avoid Walmart, is so I don't have to deal with crap like this...

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You are the one that is wrong.  Any place that sells firearms has them on display, or they will allow you to inspect the merchandise if it is sealed, before you ACCEPT the item and pay for it.  By ACCEPTING  that item, you are agreeing that you are receiving the goods you are expecting to receive.  If you ordered a Colt on-line, and received a DPMS when you went to pick up the rifle, that is an example of not receiving the goods you were expecting and would be a perfect example of when to initiate a chargeback if the seller refused to make it right.  A credit card company will not automatically issue you a refund.  They do their own investigation, and in this case, the proper course of action would be to contact the manufacturer for a warranty claim, and the credit card company would tell you so.

You also can't just leave a rifle on a counter and walk away from it.  If I were the Sheriff here, and someone did that, I would charge them with leaving a firearm accessible to a minor because there are always kids running around in Walmart.  I would then declare the firearm abandoned and put it up for auction, or send it to the pile of firearms needing to be destroyed.

If you want to do stupid shit, that is up to you.  But I recommend you don't tell other people to do it.

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Tell me, where did the OP sign a document that says he must accept the item as-is and in the condition its in, no matter what? Did he sign anything to this effect? He most likely signed his receipt acknowledging the transaction and no return policy, but unless he signed something that says he has to accept the item in any condition no matter what and Wal-Mart will not exchange if defective, then I'll shut up. A no return policy does not mean if defective, it can't be returned. I'm pretty sure no such document was signed.

Your example is flawed. With your logic, and a no return policy, if you ordered a Colt and got a DPMS, you still wouldn't be able to return it. Since whomever you bought from has a no return policy, they won't accept it back. Even though ti is their error, to send it back you would still have to open up a "return" somewhere along the line and therefore they wouldn't allow a return. How is that logical?

The item in question whether it be a firearm, car, TV, or anything was NOT in the condition he bought it in! How do you know it was on display and he had the opportunity to view it prior to buying it? You sure he didn't say he wants this specific model, and they brought it out in a sealed box?? I don't know what world you live in, but if its a sealed box, they won't allow you to open it up and view it prior to buying it. I know I wouldn't if it was my store. You can view it after buying it, sure, and if something is wrong with it I'd exchange it for another one. This is still a consumer product, and he did not get what he paid for! I'm not an idiot, and as I said I have a fair amount of experience in this exact situation. Yes, the CC company will do an investigation, but their investigation basically ends once they hear both sides of the story. 99% of the time they side with the customer unless the store has irrefutable evidence against the consumer. If you can prove the item you got is not in the condition you paid for, then they WILL give you your money back. End of story.

And are you serious? Did I say leave the rifle on the counter and walk out? Leave it with a manager, employee, I don't give a shit. Keep it and then return it once the chargeback is processed. Again, don't care. But it's not like I'd try to keep the rifle; I wouldn't be trying to get something for free.

Anyway I didn't post to create a pissing match. I wanted the OP to know he has options if Colt won't make it right. If he wants to go through Colt, go for it.

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There is no such thing as a "Walmart Colt." A Colt is a Colt no matter where you buy it.