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[ARCHIVED THREAD] - RUGER SR 556 (Page 1 of 2)
Posted: 9/22/2009 7:07:21 AM EDT
| FYI...I was very surprised at a discussion I had with a person at Ruger's New Hamshire Plant (Michael - Techical Csutomer Service). He stated that he was aware that there was a problem with the SR 556 trigger group pins and that Rugers fix was to replace the pins with another size pin. I said great...send them to me and I will replace them. He stated that Ruger could not send out the correct pins or state what the correct pin size is. I was shocked to hear this...basically Ruger want's people to send in their guns to replace a $2.00 part. This is a load of crap. |
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FYI...I was very surprised at a discussion I had with a person at Ruger's New Hamshire Plant (Michael - Techical Csutomer Service). He stated that he was aware that there was a problem with the SR 556 trigger group pins and that Rugers fix was to replace the pins with another size pin. I said great...send them to me and I will replace them. He stated that Ruger could not send out the correct pins or state what the correct pin size is. I was shocked to hear this...basically Ruger want's people to send in their guns to replace a $2.00 part. This is a load of crap. Tell them to issue you a UPS call tag. |
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I guess I was just surprised about this Ruger employees "I don't care attitude". That's ok...F' em...I'll build my own from now on! Call and talk to Mark Gurney if you want some questions answered about the gun. He's the product manager and is a good dude to deal with. Customer service folks, bless their hearts, are just reading off their little check list. "When in doubt, instruct customer to return firearm." Nothing wrong with that in many cases but the AR is standard technology and most guys on the board should be able to swap out some pins or a new trigger group or etc. With that said, we all know there are plenty of people out there who'd be better off simply returning the gun for factory service. Sad but true... |
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I guess I was just surprised about this Ruger employees "I don't care attitude". That's ok...F' em...I'll build my own from now on! Customer service is basic answers. For better info on the SR-556 call or leave a message for Mark Gurney. As far as your attitude toward Ruger's service I'll tell you about it. I bought a LCP that fell in the recall, they sent me a prepaid labeled shipping box to return it, 3 days later I received it back with all the updates. Thats 3 days for shipping there, updating my LCP, and return shipping. 3 days total. I have never had any company, firearms manufacturer or not, ever stand behind their product like that. Also, try and build an SR-556 equivalent for the same $, not going to happen, $600-$800 more. |
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I guess I was just surprised about this Ruger employees "I don't care attitude". That's ok...F' em...I'll build my own from now on! Customer service is basic answers. For better info on the SR-556 call or leave a message for Mark Gurney. As far as your attitude toward Ruger's service I'll tell you about it. I bought a LCP that fell in the recall, they sent me a prepaid labeled shipping box to return it, 3 days later I received it back with all the updates. Thats 3 days for shipping there, updating my LCP, and return shipping. 3 days total. I have never had any company, firearms manufacturer or not, ever stand behind their product like that. Also, try and build an SR-556 equivalent for the same $, not going to happen, $600-$800 more. Well I did build a POF equal in 6.8SPC. Total cost when complete was about $1,800.00...so I think I did pretty good compared to their MSRP. |
| Pretty much the question I asked. No worries, lessons learned. My opinion has totally changed about them (Ruger). They are pretty much just like most companies these days..."attitudes" and "I dont care tactics"...just give me your CC number. I think it's just the way the times are changing. |
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Call and talk to Mark Gurney if you want some questions answered about the gun. He's the product manager and is a good dude to deal with. Customer service folks, bless their hearts, are just reading off their little check list. "When in doubt, instruct customer to return firearm." Nothing wrong with that in many cases but the AR is standard technology and most guys on the board should be able to swap out some pins or a new trigger group or etc. With that said, we all know there are plenty of people out there who'd be better off simply returning the gun for factory service. Sad but true... This. TXGUNNER, Ruger is a huge company. You and I may be able to swap out trigger/hammer pins (and most if not all of the posters here) but you can imagine the number of chumps that would bitch till the end of time if they scratched their receiver swapping pins that Ruger wouldn't swap out for them. Unfortunately, they have to cater to the least common denominator, which we aren't. |
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I guess I was just surprised about this Ruger employees "I don't care attitude". That's ok...F' em...I'll build my own from now on! Customer service is basic answers. For better info on the SR-556 call or leave a message for Mark Gurney. As far as your attitude toward Ruger's service I'll tell you about it. I bought a LCP that fell in the recall, they sent me a prepaid labeled shipping box to return it, 3 days later I received it back with all the updates. Thats 3 days for shipping there, updating my LCP, and return shipping. 3 days total. I have never had any company, firearms manufacturer or not, ever stand behind their product like that. Also, try and build an SR-556 equivalent for the same $, not going to happen, $600-$800 more. Well I did build a POF equal in 6.8SPC. Total cost when complete was about $1,800.00...so I think I did pretty good compared to their MSRP. Piston with quadrail+front and rear BUIS+overmold grip+rail covers+3 Pmags for $1,800 isnt bad, $1,500 for SR-556. |
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I think this has always been Ruger's policy. I have an article in a mid-1990s magazine of American Survival Guide in which they did a "home gunsmithing" article on the Ruger Mini14. It stated in the article that if you wanted replacement parts, such as a trigger group, you'd have to send in your gun. Ruger would then make sure that the firearm would function 100% with the new trigger group and then send the gun with both trigger groups back to you. I always thought this was a crazy policy, so I simply never bought a Mini14 - problem solved.
ARKAR |
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Interesting post. I've always had good luck with Ruger products and have been interested in a piston AR to compliment my DI. I use to have a P90(.45) and still have a 10/22 and Mark III Hunter. Never had a single problem with any of their pieces. But this is not a very good report on Customer Service. Granted, it's one experience and could possibly be isolated but the size of the company makes the likelihood of a repeat offense higher.
I have always been impressed with SPIKES and how their rep? is on these forums and quick to offer help and good rapport. I have also noticed this from Magpul. This is the kind of thing I would remember when thinking about where to spend my hard earned greenbacks. 
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| I have not bought a completed rifle in a number of years other than this Ruger and my Barrett. I have a number of Ruger products and all have worked just fine. I read many good things about this SR I decided to get one. I wish I had just spent the money on parts and built my own. I have noticed another major issue (IMO) with this rifle...the forward top rail is not lined up with the upper receiver rail. It's slightly twisted...not sure how to fix this issue. Anyone else experience this? |
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I wish I had just spent the money on parts and built my own. I have noticed another major issue (IMO) with this rifle...the forward top rail is not lined up with the upper receiver rail. It's slightly twisted...not sure how to fix this issue. Anyone else experience this? Call Ruger and ask for Mark Gurney, if no answer leave him a message, he's very good about returning calls. Sounds like you may just need to get out of this firearm as soon as possible. |
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I just dont understand why people buy Ruger. Did they not do recalls on their last guns they released? the LCP was recalled. the SR9 was recalled. from the looks of it the sr556 should be recalled. yep.... Ruger 
Don't forget to add Sig and Colt to your precious recall list. While we're at it, why not bash Smith and Wesson? Many people (myself included) have had extraction problems with the M&P in 9mm. Where's the recall??? |
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I just dont understand why people buy Ruger. Did they not do recalls on their last guns they released? the LCP was recalled. the SR9 was recalled. from the looks of it the sr556 should be recalled. yep.... Ruger
Don't forget to add Sig and Colt to your precious recall list. While we're at it, why not bash Smith and Wesson? Many people (myself included) have had extraction problems with the M&P in 9mm. Where's the recall??? don't know, ask Smith. i wouldn't own a S&W pistol or a Ruger AR so whatever......... hmmm, i don't own a Sig or a S&W product. the only Colt i have is a '70 .22/.22mag Peacemaker and the only Ruger in the house is the required 10/22. i don't see any reason for me to add any products from the above mentioned companies to my collection. i know that all of them do make some good guns, nothing that i'm interested in owning but that's just me. for the things that I want there are better companies out there. i don't expect everyone to like what i like. i also don't get all busted up if guys don't like the things that i own. the OP didn't say anything about the other guys either. the thing is that recalls happen, no big deal. this is just starting to become a pattern with Ruger. |
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FYI...I was very surprised at a discussion I had with a person at Ruger's New Hamshire Plant (Michael - Techical Csutomer Service). He stated that he was aware that there was a problem with the SR 556 trigger group pins and that Rugers fix was to replace the pins with another size pin. I said great...send them to me and I will replace them. He stated that Ruger could not send out the correct pins or state what the correct pin size is. I was shocked to hear this...basically Ruger want's people to send in their guns to replace a $2.00 part. This is a load of crap. Sound like there pulling a LCP on there ARs! 
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I would like to read about more people who are shooting the new Ruger SR556, this Months "GUNs Mag." Dave Douglas gives it a passing grade for being a GTG piston AR. I have read a number of good articles as well...even this months American Rifleman has a good write up of the gun. This is why I bought it. I think they just rushed their new line ups to market without fully testing the guns or propoerly managing their QA/QC program. Oh and I bet they hand picked the SR rifles they sent to various people for testing and evaluation too! I am sure the never experienced pins walking out or a hand rail that is out of alignment. I will stick with my Mini-14 or Mini-30. IMO they are a day late and a dollar short in jumping into the AR market. There are too many good products out there that people can use to build an extremely reliable gas piston AR. (ie...POF or LWRC...they are building bad ass units. I know they are a bit more expensive but you get what you pay for.) |
| From reading the write up in "GUNs" I found that a lot of their development time and Design Engineering went into the piston BCG and upper of their new AR. Not much was said about the lower except it just being a standard AR type. I feel this item could be true of many ARs being built, they just buy standard lowers from many Mfg. But keep the uppers under close in house watch. |
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From reading the write up in "GUNs" I found that a lot of their development time and Design Engineering went into the piston BCG and upper of their new AR. Not much was said about the lower except it just being a standard AR type. I feel this item could be true of many ARs being built, they just buy standard lowers from many Mfg. But keep the uppers under close in house watch. I'd guess, and that's all it is, that Ruger is getting many of the parts from two or three (or more) sources. This would certainly explain some of the tolerance/quality issues. Smith had some similar difficulties with their AR early on. Too bad you've lost interest in your new gun. But I can understand and sympathize with your frustration. Good luck with whichever way you decide to go. |
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I would like to read about more people who are shooting the new Ruger SR556, this Months "GUNs Mag." Dave Douglas gives it a passing grade for being a GTG piston AR. What? A gun magazine reviewing a new gun and saying "this thing is great"??? Totally unheard of. They are known to be hard critics of every new piece coming out. Yup. |
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I would like to read about more people who are shooting the new Ruger SR556, this Months "GUNs Mag." Dave Douglas gives it a passing grade for being a GTG piston AR. What? A gun magazine reviewing a new gun and saying "this thing is great"??? Totally unheard of. They are known to be hard critics of every new piece coming out. Yup. Well now I would really like to read from people really using their new SR556s. This will give a better user insight on them. 
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Hello guys, good discussion. I notice that S&W is making a piston M&P that looks just like the Ruger SSR 556. I wonder if S&W is making the gun for Ruger or Ruger making it for S&W or a third party making them for both. Nice looking rifles, but think I'll let them de bug them a little more first.
Comments? |
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Hello guys, good discussion. I notice that S&W is making a piston M&P that looks just like the Ruger SSR 556. I wonder if S&W is making the gun for Ruger or Ruger making it for S&W or a third party making them for both. Nice looking rifles, but think I'll let them de bug them a little more first. Comments? Adams Arms makes the piston system for S&W. Rugers is in house. |
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I would like to read about more people who are shooting the new Ruger SR556, this Months "GUNs Mag." Dave Douglas gives it a passing grade for being a GTG piston AR. What? A gun magazine reviewing a new gun and saying "this thing is great"??? Totally unheard of. They are known to be hard critics of every new piece coming out. Yup. Well now I would really like to read from people really using their new SR556s. This will give a better user insight on them. Im a little over 1k rounds now with 0 malfunctions. Hunting season now so not much time for the range. Mine is running fine. |
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I have not bought a completed rifle in a number of years other than this Ruger and my Barrett. I have a number of Ruger products and all have worked just fine. I read many good things about this SR I decided to get one. I wish I had just spent the money on parts and built my own. I have noticed another major issue (IMO) with this rifle...the forward top rail is not lined up with the upper receiver rail. It's slightly twisted...not sure how to fix this issue. Anyone else experience this? Tell ya what If you cannot seem to be happy with this rifle I will give you 80% of what I paid for mine FTF in TX for it. I am very satisfied with mine and plan on running a shit ton more rounds through it while at home here pretty soon. I hope to leave it at the 3k mark this trip. BTW is your problem something like this? 
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FYI...I was very surprised at a discussion I had with a person at Ruger's New Hamshire Plant (Michael - Techical Csutomer Service). He stated that he was aware that there was a problem with the SR 556 trigger group pins and that Rugers fix was to replace the pins with another size pin. I said great...send them to me and I will replace them. He stated that Ruger could not send out the correct pins or state what the correct pin size is. I was shocked to hear this...basically Ruger want's people to send in their guns to replace a $2.00 part. This is a load of crap. Ruger's policies on servicing their guns is the only real gripe I have with them. They want you to send the gun in for the stupidest shit. Other than that, I've had good experiences with their products. I shoot my GP100 more accurately than any other centerfire handgun I own. |
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I guess I was just surprised about this Ruger employees "I don't care attitude". That's ok...F' em...I'll build my own from now on! Customer service is basic answers. For better info on the SR-556 call or leave a message for Mark Gurney. As far as your attitude toward Ruger's service I'll tell you about it. I bought a LCP that fell in the recall, they sent me a prepaid labeled shipping box to return it, 3 days later I received it back with all the updates. Thats 3 days for shipping there, updating my LCP, and return shipping. 3 days total. I have never had any company, firearms manufacturer or not, ever stand behind their product like that. Also, try and build an SR-556 equivalent for the same $, not going to happen, $600-$800 more. Well I did build a POF equal in 6.8SPC. Total cost when complete was about $1,800.00...so I think I did pretty good compared to their MSRP. Yeah, except the SR556 is commonly selling for $400 to $500 under MSRP 
$1450 to $1550 seems to be the going price. |
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I guess I was just surprised about this Ruger employees "I don't care attitude". That's ok...F' em...I'll build my own from now on! Customer service is basic answers. For better info on the SR-556 call or leave a message for Mark Gurney. As far as your attitude toward Ruger's service I'll tell you about it. I bought a LCP that fell in the recall, they sent me a prepaid labeled shipping box to return it, 3 days later I received it back with all the updates. Thats 3 days for shipping there, updating my LCP, and return shipping. 3 days total. I have never had any company, firearms manufacturer or not, ever stand behind their product like that. Also, try and build an SR-556 equivalent for the same $, not going to happen, $600-$800 more. Well I did build a POF equal in 6.8SPC. Total cost when complete was about $1,800.00...so I think I did pretty good compared to their MSRP. Yeah, except the SR556 is commonly selling for $400 to $500 under MSRP
$1450 to $1550 seems to be the going price. I would rather spend the extra $$$ (minus the Mark 4) and get this... 
...no troubles out of this! |
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Ruger SR-556
Interesting discussion thread on the Pro's and Con's regarding the Ruger SR-556 I purchased mine for $1450.00, well under the $1800.00 MSRP So far and 1500 rounds fired with the rifle Zero problems or faults. The weapon has reliability cycled six different types of 5.56 ammo with no issues. "Semper Paratus" |
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I had conversation similar to this with a gunsmith years ago. I believe it is Ruger's policy never to sell guns or parts direct to the public. Honestly, it was so long ago I can't even remember how it came up. Maybe you can have your local dealer order the pins for you. Worth a call.
FWIW - way too much bashing going on around here lately. When I bought my first AR (15-20 years ago) Bushmaster was top of the line. Now the story is they are POS. Basically the same thing gets thrown around about RRA, DPMS and of course DSA depending on who started the thread, etc. Everyone is entitled to their opinion, but how about we keep the focus on trying to be helpful and first hand experiences. Just a thought! (I believe i recall I was told they won't sell guns direct to FFL's only through distributors) |
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I have the SR556, 350 rounds through it, works great. I took it apart yeasterday and noticed wear on the bolt carrier cotter pin, It is sticking out past the slot it sits in. Contacted ruger and they want me to send it in. Does anyone else have this problem You need to get on top of this one fast. It sounds like the cotter pin is scraping the inside of the upper. Bad juju there. Get a new cotter pin and mark it with a sharpie to show wear, and see if the problem goes away. |
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I just dont understand why people buy Ruger. Did they not do recalls on their last guns they released? the LCP was recalled. the SR9 was recalled. from the looks of it the sr556 should be recalled. yep.... Ruger
Don't forget to add Sig and Colt to your precious recall list. While we're at it, why not bash Smith and Wesson? Many people (myself included) have had extraction problems with the M&P in 9mm. Where's the recall??? Dont forget FN with the FN2000 trigger pack that went full auto on people |
[ARCHIVED THREAD] - RUGER SR 556 (Page 1 of 2)
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